First class service from Rob in Norwich Norfolk. Very helpful, friendly & informative. We love your products & staff.
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Cotswold listened to our request to ensure table and chairs colour matched, as they were sent on different shipments. Helpful and friendly in-store service to provide exactly what we needed. Very ple... See more
The products are beautiful but the service wasn’t good. Staff busy chatting to one another & not friendly. When we approached the till with a lot of products a male staff member said ‘oh we’re busy h... See more
Company replied
Our delivery team Ryan & Bernard were absolutely lovely guys. Very efficient, super friendly, polite and respectful. They unpacked, handled everything and carefully dealt with all the packaging and... See more
Company replied
Company details
Written by the company
We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.
Who are The Cotswold Company?
Written by the company
- Beautiful Products
- Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
- A responsible business
- We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
- Quality you can trust
- Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.
Contact info
Riverside Road 61, NR1 1SR, Norwich, England, United Kingdom
- 01603 697952
4.7
Excellent
58 reviews
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Thank you to Asher and Richard
Thank you to Asher and Richard for my delivery this morning. Exactly on time as to email which kept me up to date when they were due to arrive.
Pleasant and polite on arrival and put everything in place . Excellent service throughout from the shop to delivery. Well done Cotswold Company.
January 22, 2026
Unprompted review
Reply from The Cotswold Company - Norwich
Good afternoon Karen Frost,
We're happy to hear that your delivery was on time and that the team was pleasant and polite. We appreciate your mentioning the excellent service you received from the shop to the delivery. Thank you for your positive feedback!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Excellent delivery
Just had my lovely media unit delivered. Very impressed how quickly it came . Two friendly and efficient drivers that came to my home and set it up for me . Thank you very much Ian and Garvin .
January 21, 2026
Unprompted review
Reply from The Cotswold Company - Norwich
Good afternoon Marie Gaskin,
We're so glad your media unit arrived quickly! It's great to hear the delivery team was friendly and efficient in setting it up for you. We appreciate your positive feedback!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Excellent service!
The lady looking after me was good with product knowledge and awareness of her stocks and display items. I was also an unwell in the showroom, and her outstanding sympathy and care was special. Thank you.
January 20, 2026
Unprompted review
Very attentive and friendly staff who…
Very attentive and friendly staff who were very knowledgeable about the products. Nothing was too much trouble as we tried various sofas. Staff kindly brought cushions and throws to compliment the sofas and also gave us styling ideas. A lovely light and airy showroom which is well laid out. I think a cafe would be a great idea as there was nowhere to go to relax with a coffee to think over your decisions and then go back for a second look. Sadly it means another 80 mile round trip just to go back for a second viewing!
January 14, 2026
Unprompted review
Staff in the outlet 5 stars
Staff in the outlet 5 stars, very helpful and polite.
January 10, 2026
Unprompted review
Lovely showroom with great staff
First visit to the Cotswolds Showroom and won’t be the last, if you want anything that is a bit special this is the place. I purchased some lovely cushions for my new chairs, thrilled!!
The staff were very friendly and helpful, what a treat in this day and age as customer service they score 10/10
January 9, 2026
Unprompted review
A good duo…
Gary & Shane were very polite and chatty whilst being respectful when delivering our new chest of drawers, they were also efficient and didn't waste time.
The delivery e-mails were also very helpful and narrowed the time scale so I wasn't having to wait in all day.
January 7, 2026
Unprompted review
Reply from The Cotswold Company - Norwich
Good afternoon Mary Harris,
We're happy to hear that the delivery team were polite, respectful, and efficient when delivering your new chest of drawers. We appreciate that the delivery emails helped narrow the time scale. Thank you for your positive feedback!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Great service from start to finish
Great service from start to finish. Every department as high standards. The delivery & assemble team were excellent! The build quality of all the products are the best. I can highly recommend The Cotswold Company.
December 17, 2025
Lovely products, poor service
The products are beautiful but the service wasn’t good. Staff busy chatting to one another & not friendly. When we approached the till with a lot of products a male staff member said ‘oh we’re busy here, come to the other till’ and proceeded to march off across the shop leaving us to cart all our purchases back again with no offer of help.
Throughout our visit we felt more of ‘an inconvenience’ as the staff were busy chatting. An earlier enquiry about a price was dealt with in an unhelpful manner.
December 16, 2025
Unprompted review
Reply from The Cotswold Company - Norwich
Updated 5/1/26
Good afternoon TB,
Your experience matters to us, and although it didn’t go perfectly, we’re thankful we had the opportunity to resolve it in the end.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
********************************
Good morning TB,
Thank you for sharing your feedback. I am very sorry to hear about your recent experience in our showroom. This is not the level of service we aim to provide, and I completely understand how frustrating this must have been for you.
I have requested further details regarding your visit so I can look into this matter fully and raise it appropriately with the team. Please be assured we take feedback like yours seriously, and we are committed to ensuring our customers feel valued and supported at all times.
Thank you for taking the time to let us know.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Rob +Cotswold-----brilliant
the staff in cotswold norwich are always so helpful,
especially Rob,he is why several friends & I keep going back,A pity all shops aren't like this
December 1, 2025
Reply from The Cotswold Company - Norwich
Good afternoon John Brooke,
We're happy to hear that our team is so helpful! It's great to know that their service brings you and your friends back. We appreciate your positive feedback.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Relax and enjoy
Comfortable environment. Left alone to shop and help there when needed. Highly recommend staff and products!
November 30, 2025
Unprompted review
It was very easy and simple sales lady…
It was very easy and simple sales lady was both helpful and pleasant
November 25, 2025
Unprompted review
Quality goods from a quality Company
Nicely laid out store with friendly staff. Lovely furniture and goods. We have a couple of pieces of furniture already and having recently moved them to decorate various rooms, you can see just how well made they are and well thought out. Will be back for more.
October 30, 2025
The lady who served us was extremely…
The lady who served us was extremely helpful & friendly
November 16, 2025
Unprompted review
Extremely lovely merchandise
Extremely lovely merchandise, plenty of time to browse and wonderful welcoming staff. A good experience all round, especially if purchases are made.
November 12, 2025
Unprompted review
Excellent service
Had a bed frame delivered today. Was kept informed when it was being delivered. Marlon & Leon arrived when expected and introduced themselves. They were friendly and professional. Put bed frame together in no time at all. Tidied up while doing so and made sure all packaging was removed when finished. I was very impressed. Really nice guys and also put my mattress on the frame for me. Very kind of them.
Thanks also to Stefanie at the office for helping me make sure the frame would fit up my very steep and narrow stairs and took my order. So helpful and kind. Thanks to everyone.
October 27, 2025
Unprompted review
Reply from The Cotswold Company - Norwich
Good afternoon Eleanor Scougall,
We're happy to hear that the delivery and setup of your new bed frame went so smoothly. We appreciate your positive feedback regarding the team's professionalism, helpfulness, and efficiency, as well as the assistance you received in the office. Thank you for sharing your experience.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Norwich store friendly staff good…
Norwich store friendly staff good selection layout in store
October 15, 2025
Great bed delivery
Delivery drivers Ian and Gary were prompt, polite, and professional. Very speedy and unobtrusive delivery! Thanks!
September 26, 2025
Unprompted review
Reply from The Cotswold Company - Norwich
Good afternoon Mrs Gore-Smith,
We appreciate you sharing your positive experience! We're so glad to hear that the delivery was prompt, courteous, and professional. Thank you for your feedback!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
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