We were looking for a recently discontinued kitchen island that friends had seen in the Canterbury store but we are in Norfolk. The assistant at the Norwich store (sorry but I can’t remember her name... See more
Company replied
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See what reviewers are saying
Everyone involved, from the day of purchase to delivery, are such helpful friendly people. Bought our bedroom furniture from the Norwich branch, what great customer service and furniture is such grea... See more
Company replied
The products are beautiful but the service wasn’t good. Staff busy chatting to one another & not friendly. When we approached the till with a lot of products a male staff member said ‘oh we’re busy h... See more
Company replied
Our delivery team Ryan & Bernard were absolutely lovely guys. Very efficient, super friendly, polite and respectful. They unpacked, handled everything and carefully dealt with all the packaging and... See more
Company replied
Company details
Written by the company
We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.
Who are The Cotswold Company?
Written by the company
- Beautiful Products
- Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
- A responsible business
- We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
- Quality you can trust
- Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.
Contact info
Riverside Road 61, NR1 1SR, Norwich, England, United Kingdom
- 01603 697952
4.8
Excellent
69 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Relax and enjoy
Comfortable environment. Left alone to shop and help there when needed. Highly recommend staff and products!
November 30, 2025
Unprompted review
It was very easy and simple sales lady…
It was very easy and simple sales lady was both helpful and pleasant
November 25, 2025
Unprompted review
Quality goods from a quality Company
Nicely laid out store with friendly staff. Lovely furniture and goods. We have a couple of pieces of furniture already and having recently moved them to decorate various rooms, you can see just how well made they are and well thought out. Will be back for more.
October 30, 2025
The lady who served us was extremely…
The lady who served us was extremely helpful & friendly
November 16, 2025
Unprompted review
Extremely lovely merchandise
Extremely lovely merchandise, plenty of time to browse and wonderful welcoming staff. A good experience all round, especially if purchases are made.
November 12, 2025
Unprompted review
May use AI-assist with repliesRead more
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Excellent service
Had a bed frame delivered today. Was kept informed when it was being delivered. Marlon & Leon arrived when expected and introduced themselves. They were friendly and professional. Put bed frame together in no time at all. Tidied up while doing so and made sure all packaging was removed when finished. I was very impressed. Really nice guys and also put my mattress on the frame for me. Very kind of them.
Thanks also to Stefanie at the office for helping me make sure the frame would fit up my very steep and narrow stairs and took my order. So helpful and kind. Thanks to everyone.
October 27, 2025
Unprompted review
Reply from The Cotswold Company - Norwich
Good afternoon Eleanor Scougall,
We're happy to hear that the delivery and setup of your new bed frame went so smoothly. We appreciate your positive feedback regarding the team's professionalism, helpfulness, and efficiency, as well as the assistance you received in the office. Thank you for sharing your experience.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Norwich store friendly staff good…
Norwich store friendly staff good selection layout in store
October 15, 2025
Great bed delivery
Delivery drivers Ian and Gary were prompt, polite, and professional. Very speedy and unobtrusive delivery! Thanks!
September 26, 2025
Unprompted review
Reply from The Cotswold Company - Norwich
Good afternoon Mrs Gore-Smith,
We appreciate you sharing your positive experience! We're so glad to hear that the delivery was prompt, courteous, and professional. Thank you for your feedback!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
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