It was important to us to be able to view the furniture in person rather than just viewing online. The Stamford store was convenient for us, was well laid out and included the ranges we wanted to se... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
It was important to us to be able to view the furniture in person rather than just viewing online. The Stamford store was convenient for us, was well laid out and included the ranges we wanted to se... See more
Company replied
Two very attentive ladies helped myself and my wife make a sensible purchase from your Stamford store. I would recommend this store without reservations.
Great range of furniture and accessories only let down by having to pay a significant amount to have an armchair delivered upstairs m. We have used Cotswold for many years and purchased quite a few pi... See more
We purchased a whole room of matching furniture - sideboard, console table, 2 sofa tables and large coffee table. We were disappointed that two of the tables were not properly constructed and I was t... See more
We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.
Written by the company

High Street 23, PE9 2AY, Stamford, England, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ryan and Bernard who delivered were great . V helpful, informative and friendly.
Unfortunately the replacement dressing tables knobs were stuck like the previous one even though office had said they shouldnt be in Fairford range … so will contact office .
Guys great though !

Reply from The Cotswold Company - Stamford
A lovely store with very attentive assistants, we purchased a new dining table and chairs with the help of Louise
Thanks

Reply from The Cotswold Company - Stamford
Great in store experience at Cotswold.
Andrea was most helpful, without any sales pressure whatsoever. Highly recommended from me.

Reply from The Cotswold Company - Stamford
This was mine and my family’s first visit to one of your stores. We were really impressed with the choice of products. I bought a cushion for my daughter and she bought one for herself. My daughter and partner found a mirror for their new home and decided to order from your store when we got home. The staff in Stamford were very helpful with the order. Will definitely shop in store again
The staff were extremely helpful and friendly. The products on offer are of excellent quality. We have put an order in for two oak wardrobes and a chest of drawers and have done this over the phone directly with the Stamford shop rather than on-line in a bid to show our support for the shop and its staff. We feel that it is really important to be able to see and feel the quality of what you are purchasing when investing in large and expensive furniture items. Though the trip to Stamford was about a 100 mile round trip, it was well worth it.
Extremely friendly, helpful & knowledgeable staff, we visited your store last Sunday followed up with a telephone query & then visited store again last Friday to make the purchase, each time excellent Customer Service.
Bernard & Ryan were prompt and professional with my delivery and cleared everything away afterwards - thank you

Reply from The Cotswold Company - Stamford
Exceptional service. Great balance of theoretical, factual and anecdotal experiences. Relatable person who brought the buying experience to life.
I don’t often leave reviews, but just have to give a big shout out to the Stamford team, especially Andrea and Mel, who helped me make a decision on the sofa and fabric choice and Andrea, I have to say, I think you knew what I wanted before I did. Excellent customer experience, and despite all of my many questions (trust me, I had a lot), you stuck with me. I have a number of rooms to furnish in our new home, so I will definitely be back, but honestly, you were so helpful. Thank you 😊

Reply from The Cotswold Company - Stamford
Helpful friendly service, great products, good quality.
Will always recommend
Asher and Fahad were absolutely incredible. They listened to instructions and was very friendly. They even offered to decorate my room and it came out perfect. I’m happy with my product

Reply from The Cotswold Company - Stamford
Great customer service at store in Stanford branch.
Purchased "new" range of sofa which was not available to see in store.
Was delivered on time within 10days.
Quality was excellent.
Delivery by 2 men very helpful all packaging taken away.
Sarah was so helpful and kind, answering all my queries and allowing me to move furniture around in different formats before making my final decision

Reply from The Cotswold Company - Stamford
We bought a large sideboard from Cotswold Company in Stamford in February 2026 (order 6563767). It was delivered when promised, unpacked and set up by CHD drivers Bernard and George. We were much impressed by their friendly manner and by their efficiency and care that they took assembling it and placing it precisely where we wanted it.

Reply from The Cotswold Company - Stamford
Chris and Bernard, recently delivered my mattresses.
They were very thoughtful about not bringing in any dirt from outside and were careful moving rge items to the rooms. The house is quite small so not much room to manoeuvre. Great efficient delivery.
Thanks

Reply from The Cotswold Company - Stamford
Lovely store, pleasant to look around, wish we had one in Nottinghamshire. Very friendly staff and very helpful too.
A good company to deal with, friendly staff at their Stamford branch couldn't have been more helpful. We also found their delivery team of Bernard and George so pleasant to deal with, took off their shoes entering the house and carefully placed our furniture exactly where we wanted. Top customer service.

Reply from The Cotswold Company - Stamford
A bit of a wait at the counter. Someone else’s item placed on my bill. Staff said I’d have to order the wine glasses. I’d been in the store 30 minutes earlier and was told by another member of staff, glasses were available in stored upstairs. I pointed this out to cashier and she said she didn’t know. Good job I’d spoken to the other staff member. As glasses were indeed upstairs.

Reply from The Cotswold Company - Stamford
Kept me informed about my delivery. Took all the packaging away and placed my furniture where I wanted it to be. Polite and respected my home. Jemaine H & Musawar are a credit to your company as well as the furniture being great.

Reply from The Cotswold Company - Stamford
Excellent service from Natasha throughout our purchase, the sideboard looks amazing , I’m so pleased with it. Looking forward to returning to the shop in the near future.

Reply from The Cotswold Company - Stamford
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.