The Cotswold Company - Stamford Reviews 

124
TrustScore 5 out of 5

4.8

High Street 23, PE9 2AY Stamford, England, GB


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Rated 5 out of 5 stars

It was important to us to be able to view the furniture in person rather than just viewing online. The Stamford store was convenient for us, was well laid out and included the ranges we wanted to se... See more

Company replied

Rated 5 out of 5 stars

Two very attentive ladies helped myself and my wife make a sensible purchase from your Stamford store. I would recommend this store without reservations.

Rated 4 out of 5 stars

Great range of furniture and accessories only let down by having to pay a significant amount to have an armchair delivered upstairs m. We have used Cotswold for many years and purchased quite a few pi... See more

Rated 4 out of 5 stars

We purchased a whole room of matching furniture - sideboard, console table, 2 sofa tables and large coffee table. We were disappointed that two of the tables were not properly constructed and I was t... See more


Company details

  1. Bedroom Furniture Store
  2. Furniture Store
  3. Living Room Furniture Store

Written by the company

We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.

Who are The Cotswold Company?

Written by the company

Beautiful Products
Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
A responsible business
We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
Quality you can trust
Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.

Contact info

  • High Street 23, PE9 2AY, Stamford, England, United Kingdom

  • 01733 911489

4.8

Excellent

TrustScore 5 out of 5

124 reviews

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4.8

All reviews

(124)

5,183 reviews in the last 12 months

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Rated 5 out of 5 stars

Great delivery guys

Ryan and Bernard who delivered were great . V helpful, informative and friendly.
Unfortunately the replacement dressing tables knobs were stuck like the previous one even though office had said they shouldnt be in Fairford range … so will contact office .
Guys great though !

March 31, 2026
Unprompted review
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Reply from The Cotswold Company - Stamford

Good afternoon Karen Russell,

We're happy to hear that the delivery team was so helpful! We appreciate your feedback regarding the dressing table knobs, and please contact us if you require further support. Thank you for bringing this to our attention.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

A lovely store with very attentive…

A lovely store with very attentive assistants, we purchased a new dining table and chairs with the help of Louise
Thanks

March 28, 2026
Unprompted review
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Reply from The Cotswold Company - Stamford

Good afternoon Karen,

We're happy to hear that you had a lovely experience in our store and that our team provided attentive assistance during your dining set purchase. Thanks for your positive feedback.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Great in store experience at Cotswold.

Great in store experience at Cotswold.
Andrea was most helpful, without any sales pressure whatsoever. Highly recommended from me.

March 21, 2026
Unprompted review
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Reply from The Cotswold Company - Stamford

Good afternoon Mr Stewart Holman,

We're happy you had such a positive in-store experience! It's great to hear that our team member was helpful and provided a no-pressure environment. Thanks for your recommendation!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

This was mine and my family’s first…

This was mine and my family’s first visit to one of your stores. We were really impressed with the choice of products. I bought a cushion for my daughter and she bought one for herself. My daughter and partner found a mirror for their new home and decided to order from your store when we got home. The staff in Stamford were very helpful with the order. Will definitely shop in store again

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

The staff were extremely helpful and…

The staff were extremely helpful and friendly. The products on offer are of excellent quality. We have put an order in for two oak wardrobes and a chest of drawers and have done this over the phone directly with the Stamford shop rather than on-line in a bid to show our support for the shop and its staff. We feel that it is really important to be able to see and feel the quality of what you are purchasing when investing in large and expensive furniture items. Though the trip to Stamford was about a 100 mile round trip, it was well worth it.

March 8, 2026
Unprompted review
Rated 5 out of 5 stars

Extremely friendly

Extremely friendly, helpful & knowledgeable staff, we visited your store last Sunday followed up with a telephone query & then visited store again last Friday to make the purchase, each time excellent Customer Service.

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

Bernard & Ryan were prompt and…

Bernard & Ryan were prompt and professional with my delivery and cleared everything away afterwards - thank you

March 17, 2026
Unprompted review
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Reply from The Cotswold Company - Stamford

Good morning Joanne,

We appreciate you sharing your positive experience! We're happy to hear that our delivery team was prompt, professional, and thorough. Thanks for the feedback!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Stamford store is AMAZING 🤩

I don’t often leave reviews, but just have to give a big shout out to the Stamford team, especially Andrea and Mel, who helped me make a decision on the sofa and fabric choice and Andrea, I have to say, I think you knew what I wanted before I did. Excellent customer experience, and despite all of my many questions (trust me, I had a lot), you stuck with me. I have a number of rooms to furnish in our new home, so I will definitely be back, but honestly, you were so helpful. Thank you 😊

March 14, 2026
Unprompted review
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Reply from The Cotswold Company - Stamford

Good morning Jane Baker,

We're happy to hear that you had such a positive experience with our team! We appreciate you taking the time to share your kind words. It's great to know that they were so helpful in guiding you through your decision-making process. We look forward to assisting you with furnishing the rest of your new home!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Asher and Fahad were absolutely…

Asher and Fahad were absolutely incredible. They listened to instructions and was very friendly. They even offered to decorate my room and it came out perfect. I’m happy with my product

March 9, 2026
Unprompted review
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Reply from The Cotswold Company - Stamford

Good afternoon Margaret,

We appreciate your feedback and are so glad the delivery team was incredible! We're happy they listened to instructions, were friendly, and offered to decorate.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Express range

Great customer service at store in Stanford branch.
Purchased "new" range of sofa which was not available to see in store.
Was delivered on time within 10days.
Quality was excellent.
Delivery by 2 men very helpful all packaging taken away.

March 2, 2026
Rated 5 out of 5 stars

Sarah was so helpful and kind

Sarah was so helpful and kind, answering all my queries and allowing me to move furniture around in different formats before making my final decision

March 3, 2026
Unprompted review
The Cotswold Company - Stamford logo

Reply from The Cotswold Company - Stamford

Good morning Lesley,

We're happy to hear that our team was so supportive and accommodating as you made your selection. Thank you for sharing your positive experience with us!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Sideboard purchase from Cotswold

We bought a large sideboard from Cotswold Company in Stamford in February 2026 (order 6563767). It was delivered when promised, unpacked and set up by CHD drivers Bernard and George. We were much impressed by their friendly manner and by their efficiency and care that they took assembling it and placing it precisely where we wanted it.

February 25, 2026
Unprompted review
The Cotswold Company - Stamford logo

Reply from The Cotswold Company - Stamford

Good afternoon Robert Bellamy,

We're happy to hear that you were impressed with the delivery and setup of your sideboard. We appreciate your positive feedback regarding the team's friendly manner, efficiency, and care. Thank you very much.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Chris and Bernard

Chris and Bernard, recently delivered my mattresses.
They were very thoughtful about not bringing in any dirt from outside and were careful moving rge items to the rooms. The house is quite small so not much room to manoeuvre. Great efficient delivery.
Thanks

February 24, 2026
Unprompted review
The Cotswold Company - Stamford logo

Reply from The Cotswold Company - Stamford

Good afternoon Karen Jacobs,

We're happy to hear that the delivery team was so thoughtful and careful while delivering your mattresses. We appreciate you taking the time to share your positive experience with us.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Lovely store

Lovely store, pleasant to look around, wish we had one in Nottinghamshire. Very friendly staff and very helpful too.

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

A good company to deal

A good company to deal with, friendly staff at their Stamford branch couldn't have been more helpful. We also found their delivery team of Bernard and George so pleasant to deal with, took off their shoes entering the house and carefully placed our furniture exactly where we wanted. Top customer service.

February 25, 2026
Unprompted review
The Cotswold Company - Stamford logo

Reply from The Cotswold Company - Stamford

Good afternoon Robert Dorr,

We appreciate your feedback. We're happy to hear that you found our Stamford branch staff helpful. It's great to know our delivery team was pleasant, careful, and accommodating. Thank you for acknowledging their top-notch service.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 3 out of 5 stars

A bit of a wait at the counter

A bit of a wait at the counter. Someone else’s item placed on my bill. Staff said I’d have to order the wine glasses. I’d been in the store 30 minutes earlier and was told by another member of staff, glasses were available in stored upstairs. I pointed this out to cashier and she said she didn’t know. Good job I’d spoken to the other staff member. As glasses were indeed upstairs.

February 12, 2026
Unprompted review
The Cotswold Company - Stamford logo

Reply from The Cotswold Company - Stamford

Dear J Thomas, 

Thank you for taking the time to leave your review.

I’m very sorry for the confusion and frustration you experienced during your visit, including the wait at the counter and the mix-up with your order. I completely understand how disappointing this must have been, especially after being given conflicting information about the wine glasses.

Please be assured that we will raise this with the manager of our Stanford store to ensure the team is aware and can prevent this happening in future.

Thank you again for your feedback, and please accept our sincere apologies for the inconvenience.

Kind regards,

Laura Lomsargyte 
Customer Care Team Leader

Rated 5 out of 5 stars

Kept me informed about my delivery

Kept me informed about my delivery. Took all the packaging away and placed my furniture where I wanted it to be. Polite and respected my home. Jemaine H & Musawar are a credit to your company as well as the furniture being great.

February 13, 2026
Unprompted review
The Cotswold Company - Stamford logo

Reply from The Cotswold Company - Stamford

Good afternoon Zippy,

We appreciate you sharing your feedback. We're happy to hear that you were kept informed about your delivery and that the team was polite and respectful. It's great that they placed your furniture where you wanted it!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Excellent service from Natasha…

Excellent service from Natasha throughout our purchase, the sideboard looks amazing , I’m so pleased with it. Looking forward to returning to the shop in the near future.

February 5, 2026
The Cotswold Company - Stamford logo

Reply from The Cotswold Company - Stamford

Good afternoon Jan,

We're happy to hear that you are pleased with the sideboard and the service you received during your purchase. Thank you for your positive feedback, and we look forward to your return.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

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