It was important to us to be able to view the furniture in person rather than just viewing online. The Stamford store was convenient for us, was well laid out and included the ranges we wanted to se... See more
Company replied
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See what reviewers are saying
Two very attentive ladies helped myself and my wife make a sensible purchase from your Stamford store. I would recommend this store without reservations.
Great range of furniture and accessories only let down by having to pay a significant amount to have an armchair delivered upstairs m. We have used Cotswold for many years and purchased quite a few pi... See more
We purchased a whole room of matching furniture - sideboard, console table, 2 sofa tables and large coffee table. We were disappointed that two of the tables were not properly constructed and I was t... See more
Company details
Written by the company
We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.
Who are The Cotswold Company?
Written by the company
- Beautiful Products
- Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
- A responsible business
- We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
- Quality you can trust
- Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.
Contact info
High Street 23, PE9 2AY, Stamford, England, United Kingdom
- 01733 911489
4.8
Excellent
124 reviews
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Staff are super helpful and attentive
Staff are super helpful and attentive, we also felt very welcome in the store. The team are very knowledgeable and helped us a lot during our purchase decision. Thank you
October 26, 2025
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Sarah was very helpful in the showroom…
Sarah was very helpful in the showroom and very friendly.
Felt very confident purchasing a table and chairs.
10/10 for customer service.
October 25, 2025
Unprompted review
Reply from The Cotswold Company - Stamford
Good afternoon Tracey Spowage,
We're happy to hear that you felt confident in purchasing your table and chairs. We appreciate your feedback and are so glad you found our service helpful and friendly!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Great service!
Bernard and Mohamed delivered our item on time and with care, explained what to do if there was a problem, there wasn't, they were very helpful ! 10 out of 10 Thank you.
October 17, 2025
Unprompted review
Reply from The Cotswold Company - Stamford
Good afternoon Ian Turner,
We appreciate you taking the time to leave us a review. We're so glad to hear that the delivery was on time, handled with care, and that the team was helpful!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Lovely shop and Dev was amazing
Lovely shop and Dev was amazing. Super helpful and patient!
October 24, 2025
Unprompted review
Reply from The Cotswold Company - Stamford
Good afternoon Tasha,
We're happy you enjoyed your visit! It's great to hear that our team was so helpful and patient with you. Thanks for your kind words!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Friendly staff but poor advice. Now sorted.
Friendly staff, but you completely misled us about delivery times.
+++UPDATE+++
Customer Services have now sorted this. Delivery as per agreed timescales. Seems the issue was caused by an automated email with incorrect information.
Reassuring to note The Cotswold Company working swiftly to resolve issues, in a friendly and professional way.
October 20, 2025
Unprompted review
Reply from The Cotswold Company - Stamford
Good afternoon Andrew Pemberton,
Thank you for your feedback. I’m sorry to hear about your experience with the delivery times; that’s certainly not the impression we want to leave. So we can look into this further for you, could you please provide your order number? We’ll be happy to review what’s happened and get this resolved.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
The delivery men Marlon and Leon gave…
The delivery men Marlon and Leon gave us a time they would be with us and true to word, barring a few minutes they were on time. They were friendly and respectful and delivered everything with no problems…
The shop in Stamford where we placed our order were also very helpful..
October 21, 2025
Unprompted review
Reply from The Cotswold Company - Stamford
Good afternoon Caroline,
We appreciate you sharing your delivery experience. We're happy to hear that the team was punctual, friendly, and respectful, and that everything was delivered without issues. It's also great to know that our shop was helpful.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Excellent service
From going to the Stanford store to order, talking on the phone & the delivery guys, the service has been excellent.
Everyone was so nice & friendly.
Was given a delivery slot a few days before then got a phone call to say they were 30 minutes away.
Love my new bedroom furniture.
October 13, 2025
Kristine was brilliant
Kristine was brilliant , very helpful , knowledgeable, helped move things under different lighting to capture the colours of furniture. Was bright , bubbly and nothing was too much trouble . A credit to your shop
October 13, 2025
Unprompted review
Reply from The Cotswold Company - Stamford
Good afternoon Ruth,
We're happy to hear that you had such a positive experience. We appreciate your kind words regarding the assistance you received; it's wonderful to know that our team member was so helpful and accommodating. Thank you for your feedback!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Purchased a rug from the Cotswold…
Purchased a rug from the The Cotswold Company in Stamford, and Dev kindly carried the rug to the car. Exceptional service.
October 11, 2025
Unprompted review
Reply from The Cotswold Company - Stamford
Good morning Sue,
We're happy to hear that you received exceptional service at our Stamford location. It's great to know that our team made your experience so positive, and we appreciate your feedback.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Super helpful staff and helped me find…
Super helpful staff and helped me find exactly what I needed - thank you!
October 12, 2025
Unprompted review
Stamford store
Very pleasant staff, happy to help. Dealt with Andrea who was lovely.
My only negative is the furniture has an up to 4 week delay, yet the payment has already been taken. I would have preferred the payment to have been taken when the furniture is dispatched
October 5, 2025
Unprompted review
Reply from The Cotswold Company - Stamford
Good afternoon AJD,
We're glad you found our staff pleasant and helpful. We appreciate your positive comments. We acknowledge your concern regarding the payment timing for your furniture and the delivery timeframe. We value your feedback.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Dev was really helpful
Dev was really helpful. Talked us through the product, answered any questions we had and the whole process was super easy. Would highly recommend the store, Dev and the whole team for an enjoyable experience!
October 4, 2025
Unprompted review
Reply from The Cotswold Company - Stamford
Good afternoon E Hayward,
We appreciate you taking the time to leave us such a complimentary review! We're so glad to hear that you found our team helpful and that you had an enjoyable experience. Thanks for your recommendation!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Friendly customer service by Devan
Friendly customer service by Devan, along with his extensive product knowledge, truly helped us in making our purchase. We would be delighted to return and buy more furniture if we could experience this level of service at all your stores. We even travelled all the way from Bedfordshire to Stamford specifically for the furniture we saw during our last visit.
October 4, 2025
Unprompted review
Reply from The Cotswold Company - Stamford
Good afternoon Barry Hayward,
We appreciate you taking the time to share your positive experience. We're happy to hear that the service and product knowledge helped with your purchase. We value your feedback and hope to provide this level of service consistently.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
The staff were very helpful
The staff were very helpful. It is the first time I have been in one of your shops it was a very good experience I loved all the products!!
October 2, 2025
Unprompted review
Sarah was very helpful showing me…
Sarah was very helpful showing me different tables. Stow on the Wold shop were helpful too. It would have been hard to select a table without seeing them in the flesh.
August 2, 2025
Unprompted review
Reply from The Cotswold Company - Stamford
Good afternoon PE Nottingham,
We're glad you found our team helpful in selecting a table. It's great to know that seeing the tables in person made the decision easier for you. We appreciate your feedback!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Excellent experience buying a Stuart…
Excellent experience buying a Stuart chair from Devan in Stamford store. Helpful guiding us through the transaction and assistance choosing most suitable fabric.
September 28, 2025
Unprompted review
Great store experience
Louise was a great help when choosing our new sofas....it's a big decision and she gave us all the information we needed in a pleasant but not overbearing way. Great store experience and fab to be able to see the products and fabrics before we placed our order.
September 27, 2025
Unprompted review
Lovely shop in Stamford
Lovely shop in Stamford, with really friendly and helpful staff. I wasn't aware that you have to order, rather than purchase the items there and then, however that did not impact my experience.
September 20, 2025
Unprompted review
Some problems but quickly rectified
We purchased a whole room of matching furniture - sideboard, console table, 2 sofa tables and large coffee table. We were disappointed that two of the tables were not properly constructed and I was told no more were in stock . However the company was proactive in sending out a furniture restorer who identified incorrect screws had been used and rectified the problem. We are now very happy with the overall look of the furniture and our cosy new lounge
August 29, 2025
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