couteau laguiole Reviews 

393
TrustScore 4 out of 5

4.1

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Rated 4 out of 5 stars

A great website and very nice to that I can order a custom made product. Some of the later communication was in French only but that's only a minor annoyance. I received my knife around 2,5 weeks la... See more

Rated 5 out of 5 stars

I could not get the product I wanted from our local retail store. By contacting Laguiole on line, they fulfilled my order and it was sent to the US in record time. I am very impressed, and I have to... See more

Rated 1 out of 5 stars

Order date: 19-03-2015. Order Reference: CMD-8650 Todays Date: 30-04-2015 Goods received?: NO! I don't understand how Couteau Laguiole track their parcels, becaus I have received this in... See more

Company replied

Rated 4 out of 5 stars

This is a beautiful shaving implement, I had it personalized with my first name written on the blade which looks good, but it should have been centralized instead of being close to the heel. Del... See more

Company details

  1. Cutlery Store

Written by the company

Laguiole personnalisé – Coutellerie de luxe . Offrez un couteau laguiole sur mesure, fabriqué selon la tradition de la grande coutellerie française. Chaque pièce est réalisée avec soin avec l'ajout éventuel d'une gravure en relief sur le dessus. Un cadeau d’exception, symbole de raffinement, d’authenticité et de savoir-faire artisanal.


Contact info

4.1

Great

TrustScore 4 out of 5

393 reviews

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No recent history of asking for reviews

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4.1

All reviews

(393)

9 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Service

Ordered my knife online. Kept informed of all stages and the knife arrived, exactly as ordered, very quickly.
Will buy again and would recommend them to everyone.

April 23, 2014
Unprompted review
Rated 4 out of 5 stars

I may have missed a sale

The knife is very nice and I am satisfied with the quality. However, after I received the knife, I got an email for a sale on the knife. It seems as though I paid too much?

April 16, 2014
Unprompted review
Rated 5 out of 5 stars

Awesome product very good price!

I bought a pocket knife for my husbund ,he always wanted to replace the one he lost !Very good price , shipping at a decent price , bets quality !!!He loves it !!!!

April 11, 2014
Unprompted review
Rated 5 out of 5 stars

Hand made in France

I have given 2 as personalized gifts and own 2 myself.
I truly love this company and stand behind them 100%

April 9, 2014
Unprompted review
Rated 5 out of 5 stars

Excellent

Reliable, trustworthy, excellent. Information and advice per telephone when needed.
Recommended!

April 5, 2014
Unprompted review
Rated 5 out of 5 stars

Best anniversary gift ever!

My husband loved his personalized knife. It was just the right gift for our anniversary and a perfect blend of my love of France and his love of knives. A match made in heaven! Just like us!

March 25, 2014
Unprompted review
Rated 5 out of 5 stars

AMAIZING KNIVES-GREAT SERVICE

They have a large choice of beautiful knives, the quality is great, the are very well known and loved in France.
I am woman and I inherited one from my grandfather who would use it all the time, home and in restaurants to cut his meat. He used to say that the knives in the restaurant were not good enough so h would much rather use his...
Very handy in week-ends, holidays, to share apples... anything and also in case you need to cut your seat-bet in case of an accident. You never know...One day my son will get mine, and I will have something written just for him on the blade to keep close to his heart when I will no longer be there. I think it is the best present to make. I just bought one for my partner. There is a tradition in France, if you offer a knife to someone he must give you a coin so the knife will never be between you 2.

March 20, 2014
Unprompted review
Rated 5 out of 5 stars

Fantastic knife real craftsmanship good price

. I bought myself Laguiole knife with Black Horn handle and brass bolsters10 cm blade which can be legally carried in the UK was so impressed that I bought my father this knife One part Laguiole knife with Olive Wood handle, 11 cm + Black Finest quality leather sheath The craftsmanship is superb hoping that my wife will buy me another for use at home

March 13, 2014
Unprompted review
Rated 5 out of 5 stars

Couldn't be more pleased!

I ordered a Laguiole pocket knife as a gift for my son and was more than pleased with the quality and craftsmanship. It is a beautiful knife, one that will, no doubt, be kept with pride for years and years. The transaction with Laguiole - Actiforge was easy and handled with care and concern by their staff. A Five Star experience.

February 13, 2014
Unprompted review
Rated 1 out of 5 stars

service going downhill- what now

excellent service until had to return knife, as blade did not close sufficiently to cover the very sharp point. enquired about buying another smaller knife, again good service. up to this point communication was excellent. I then enquired about a refund of postage(for returning knife) and some consideration for a pocket of trousers which was torn by the point of the knife. I asked that the price of the knife be refunded if there was no consideration for the loss of postage and damage. (I had been assured of reparation before I returned knife) since then there has been no communication at all. I am now out the price of the knife plus return insured postage and I don't have a knife and I have idea what actiforge are doing.

February 12, 2014
Unprompted review
couteau laguiole logo

Reply from couteau laguiole

Dear Sir,
Your parcel will be dispatched tomorrow. Sorry for your trousers !

Rated 5 out of 5 stars

Beautiful gift for my husband

I bought this knife for my husband as a birthday gift after he showed it to me at Orvis. The price was about half and I was able to customize it with his initials and the details he wanted. It was a little wait; but hey it's a handmade item that had to be shipped from France. He loves it!

February 7, 2014
Unprompted review
Rated 2 out of 5 stars

A nice product but not really care used on checking it!

The order system is really powerful and lead the customer to order his own knife, 10+
Shipped in right times, the only one really bad thing and double bad because it was a gift, it's been to find an hole on a Miter due to a not well filled bushing with pivot.
If you want I could send a picture of it.
Best regards
Ronnie

February 7, 2014
Unprompted review
couteau laguiole logo

Reply from couteau laguiole

We are very sorry for your deception !
You can send us back your knife. We will fix it and send it back to you.
We will cover your freight cost for the return.
Best regards
Jean

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