Please DO NOT buy insurance with them, they don't have any intentions to settle any claims they just keep drag it for unnecessary and sounds very strange. I been made foolish decision by buying insura... See more
Company replied
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See what reviewers are saying
No complaints, lost my iPhone 14 pro max on the 10th and covercloud replaced it by the 16th, no problems at all. all done online, submitted the required documents and claim was approved quickly, repla... See more
Company replied
Fairly simple signup process. I appreciate that they updated their website to accommodate my phone model when I contacted them. Like with any insurance provider, it's only when you need to claim that... See more
Company replied
Bought gadget insurance from Cover Cloud online (June 2024). I chose this product from Cover Cloud because I couldn’t find insurance for my HP laptop with other providers. Website was very user frie... See more
Company replied
Company details
Written by the company
CoverCloud provides Gadget Insurance you can rely on. From smartphones to iPads and from laptops to digital cameras we give your gadgets the cover you need. Protect your phone or gadget against: Accidental Damage, Liquid Damage, Breakdown, Theft, Loss, Unauthorised Calls. All with Worldwide Cover included.
Contact info
Minories 30-33, EC3N 1DD, London, United Kingdom
- www.covercloud.co.uk
4.5
Excellent
699 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Laptop insurance
I emailed them to say my computer wasn't listed on their website, they quickly responded and added the model to their list, and let me know they had done it, enabling me to easily insure the computer via the drop-downs on the website.
December 12, 2023
Reply from CoverCloud
Dear D Bman,
Thank you for your valuable feedback and 5-star review.
We are glad that we are able to help you cover your device.
Thanks again!
The CoverCloud Gadget Insurance Team
Reply from CoverCloud
Dear Jan,
Thank you for taking the time to share your feedback. We're delighted to hear that your experience in arranging your cover was positive.
Kind regards,
The CoverCloud Gadget Insurance Team
Very fast
Very fast, got insurance quickly with no messing about.. Feels a lot better now taking this new bit of tech out.. Many thanks..
December 6, 2023
Reply from CoverCloud
Dear Richard,
This is great to hear, thank you for sharing your experience with us!
We are happy we are able to provide the cover you need.
Kind regards,
The CoverCloud Gadget Insurance Team
Simple application
December 5, 2023
Reply from CoverCloud
Dear Andrew,
Thank you very much for your 5* review of our gadget insurance.
If you have any questions or need assistance in the future, please do get in touch.
Once again, thank you for choosing CoverCloud,
The CoverCloud Gadget Team.
Reply from CoverCloud
Dear Yehuda,
Thank you for leaving your review - we’re glad to hear that you are happy with the service provided.
Kind regards,
The CoverCloud Bicycle Insurance Team
Simple and Efficient
Straightforward, efficient and affordable insurance. The online process was completed quickly and the documentation forwarded to mein under 5 minutes! Pleased with the swift turnaround.
December 1, 2023
Reply from CoverCloud
Dear Gen,
Thank you for taking the time to leave your review, we are pleased to hear that you had a positive experience when arranging your cover.
Kind regards,
The CoverCloud Gadget Insurance Team
CoverCloud insure a wide range of…
CoverCloud insure a wide range of items, at very competitive prices. I left some feedback after insuring another gadget, I got a personal response the next morning. They have given me prompt and helpful replied via email, with helpful advice and information that helped me to streamline my insurance with multiple gadgets and save even more. The CoverCloud website is straight forward to use with excellent customer services. A clear winner for me!
March 16, 2023
Reply from CoverCloud
Dear Liz,
We are delighted to hear about your positive experience and thank you for sharing your feedback, it means a lot.
Kind regards,
The CoverCloud Gadget Insurance Team
Very efficient and responsible staff.
Very efficient and responsible staff.. Yasir khan and Sandesh has done great job by completing our application on time and responding all queries.. Highly recommended
November 29, 2023
Unprompted review
Reply from CoverCloud
Dear Karen,
Thank you, we really appreciate you taking the time to leave us a 5-star review.
Kind regards,
The CoverCloud Gadget Insurance Team
Professionals,fast response & amazing…
Professionals,fast response & amazing customer service
November 17, 2023
Reply from CoverCloud
Dear Mohammad,
Thank you for your kind feedback, this truly is great to hear.
Kind regards,
The CoverCloud Gadget Insurance Team
Programme that isn’t correct and can’t speak to anybody directly.
They keep asking me for information that doesn’t exist. It’s not possible to email or call somebody to have a conversation with about the issue and the portal won’t allow me to continue without uploading information.
It’s like a robotic programme that hasn’t read anything about the situation.
November 8, 2023
Reply from CoverCloud
Dear Ben,
We are sorry to hear that you have met with difficulty completing the online claim form.
A member of our customer experience team will be in contact with you shortly to discuss this matter further.
In the meantime, feel free to contact the claim handler directly on 0333 999 7920, their office is open 9am to 5.30pm from Monday to Saturday.
Kind regards,
The CoverCloud Gadget Insurance Team
Good insurance company
Very easy to understand and use the website. Good reviews and cover reasonable.
November 7, 2023
Reply from CoverCloud
Dear Sue,
Thank you for sharing your experience, this is great to hear.
Kind regards,
The CoverCloud Gadget Insurance Team
Reply from CoverCloud
Dear Anna,
Thank you for sharing your experience, this truly is great to hear.
Kind regards,
The CoverCloud Gadget Insurance Team
Its was really easy and very good…
Its was really easy and very good prices with good benifits
October 25, 2023
Reply from CoverCloud
Dear Ali,
We’re glad to hear that you are happy with the service provided.
Yours sincerely,
The CoverCloud Gadget Insurance Team
been quick and easy to deal with And very reasonable
I’ve been with covercloud for a good few years
They are an amazing company helpful in everyway with your enquiry and so easy to find the best insurance for you
And so very reasonable with their prices
So top marks for them
November 1, 2023
Reply from CoverCloud
Dear Rita,
Thank you for the lovely feedback and for continuing to insure your gadgets with CoverCloud. We really appreciate you taking the time to write your review and your confidence to insure with us time and again.
Yours sincerely,
The CoverCloud Gadget Insurance Team
Brilliant service and total surprise…
Brilliant service and total surprise to find premium hadn't gone up! Excellent
October 22, 2023
Reply from CoverCloud
Dear Jeremy,
Thank you for your fantastic 5* Trustpilot review! We're delighted that you found our gadget insurance service brilliant and were pleasantly surprised that your premium didn't increase. At CoverCloud, we're dedicated to delivering exceptional service, and your feedback reinforces our commitment. We understand the importance of reliable and affordable gadget insurance.
If you have any questions or need assistance in the future, please reach out to our dedicated customer service team who will be very happy to help. We're here to ensure your devices stay protected and your experience remains outstanding.
Thank you for choosing CoverCloud for your gadget insurance.
Best wishes,
The CoverCloud Gadget Team
Great insuarande. O
I have been taking out insurance for years with covercloud when you need to change plan for new phones they are fast and efficient
October 27, 2023
Reply from CoverCloud
Dear Robina,
We're delighted that you've been a loyal CoverCloud customer for years and appreciate your 5-star review. Your positive experience with our service's efficiency and responsiveness when changing your insurance plan is gratifying. We understand the importance of keeping up with evolving technology, and we're committed to providing seamless support for your gadget insurance needs.
If you ever require assistance or have any questions, please reach out to us. Thank you for choosing CoverCloud, and we look forward to serving you for many more years!
Best wishes,
The CoverCloud Gadget Team
I could check many policies and get the…
I could check many policies and get the cheapest one, great feeling and fast service.
October 19, 2023
Reply from CoverCloud
Thanks Emilio, that's very good to hear!
If we can help further, please email us at admin@covercloud.co.uk.
Kind regards,
The CoverCloud Cycle Insurance Team
Great insurance
Great cover for all my gadgets cheap monthly payments and excess fee is low
September 13, 2023
Reply from CoverCloud
Dear Naomi,
Thank you so much for your 5* review of our gadget insurance! Your satisfaction with our gadget insurance coverage, affordable monthly payments, and low excess fees is truly rewarding. Providing comprehensive protection at an accessible cost is our priority, and we're delighted to have met your expectations. Your positive feedback underscores our commitment to excellent service.
If you ever need assistance or have questions about your policy, please do get in touch. We're dedicated to ensuring your gadgets stay well-protected, delivering a stress-free experience.
Thank you for choosing CoverCloud as your gadget insurance provider. We look forward to continuing to serve you in the future!
Best wishes,
The CoverCloud Gadget Team
Reply from CoverCloud
Dear Rupert,
We truly appreciate your fantastic 5* Trustpilot review! We're delighted that you found our gadget insurance to be straightforward, and our response time to be fast. At CoverCloud, we prioritise simplicity and efficiency to serve our customers better. We understand the unexpected can happen, and our goal is to make the claims process seamless.
Should you ever need assistance or have questions in the future, please do get in touch. Thank you for choosing CoverCloud, and we look forward to continuing to provide you with excellent service in the future!
Best wishes, The CoverCloud Gadget Team.
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