Please DO NOT buy insurance with them, they don't have any intentions to settle any claims they just keep drag it for unnecessary and sounds very strange. I been made foolish decision by buying insura... See more
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See what reviewers are saying
No complaints, lost my iPhone 14 pro max on the 10th and covercloud replaced it by the 16th, no problems at all. all done online, submitted the required documents and claim was approved quickly, repla... See more
Company replied
Fairly simple signup process. I appreciate that they updated their website to accommodate my phone model when I contacted them. Like with any insurance provider, it's only when you need to claim that... See more
Company replied
Bought gadget insurance from Cover Cloud online (June 2024). I chose this product from Cover Cloud because I couldn’t find insurance for my HP laptop with other providers. Website was very user frie... See more
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Company details
Written by the company
CoverCloud provides Gadget Insurance you can rely on. From smartphones to iPads and from laptops to digital cameras we give your gadgets the cover you need. Protect your phone or gadget against: Accidental Damage, Liquid Damage, Breakdown, Theft, Loss, Unauthorised Calls. All with Worldwide Cover included.
Contact info
Minories 30-33, EC3N 1DD, London, United Kingdom
- www.covercloud.co.uk
4.5
Excellent
699 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Found what I was looking for straight…
Found what I was looking for straight forward good value no problems
October 11, 2023
Reply from CoverCloud
Dear Philip,
We appreciate your 4-star Trustpilot review! It's fantastic to learn that you found precisely what you needed with our cycle insurance. We're committed to making the process simple and cost-effective for our customers, and we're delighted to have delivered on that promise for you.
If you ever require assistance or have questions in the future, please don't hesitate to contact us. Thank you for choosing CoverCloud, and we look forward to serving you again in the future!
Best wishes,
The CoverCloud Cycle Team.
Simple and easy to use
October 7, 2023
Reply from CoverCloud
Dear Adam,
We sincerely appreciate your 5-star review of our gadget insurance. Your satisfaction with our service being described as simple and user friendly is fantastic news. At CoverCloud, we aim to offer a streamlined experience for our valued customers in safeguarding their devices. Your feedback fuels our commitment to excellence.
If you ever require assistance or have questions about your policy, please do get in touch. Our customer service team is ready to assist. Thank you for selecting CoverCloud for your gadget insurance. We're grateful for your trust and eagerly anticipate serving you in the future!
Best wishes,
The CoverCloud Gadget Team
Easy to choose and simple to understand…
Easy to choose and simple to understand what it covers
October 11, 2023
Reply from CoverCloud
Dear Alexandra,
We greatly appreciate your 5-star Trustpilot review. Your feedback about our gadget insurance being easy to select and straightforward in coverage means a lot to us. We are committed to simplifying the insurance process for our customers, and we're delighted to have succeeded in your case.
If you ever need assistance or have questions regarding your policy in the future, please reach out to our customer service team who will be happy to help you. Thank you for choosing CoverCloud and for your valuable feedback!
Best wishes,
The CoverCloud Gadget Team
Highly recommend
Highly recommend - I’ve been insuring our family’s mobile phones via Cover Cloud for a few years now. Very simple process to add new mobiles to the cover, as well as dealing with damaged phone.
October 12, 2023
Reply from CoverCloud
Dear Linda,
We're delighted to receive your 5-star Trustpilot review of our gadget insurance. Thank you for entrusting us with your family's mobile phones over the years. We're proud to offer a straightforward process for adding new phones to your policy and for handling damaged devices efficiently. Your satisfaction is of utmost importance to us, and we appreciate your recommendation. Please know that we're here to assist you with any questions or concerns. Your continued support is valued, and we look forward to serving you and your family for years to come. Thank you for choosing CoverCloud.
Best wishes,
The CoverCloud Gadget Team
Fine until you need to actually claim!!!
Cloudcover themselves seemed fine but claiming is a joke. 'the Davies group', I've called twice and both times the phone has been answered by what seems to be a teenager who is half asleep. Submitted claim on the 28th Sept, by the 6th Oct nothing had happened despite me providing everything asked for immediately. Takes far too long, took the phone to a repair shop in the end, fixed in 15minutes. 8 days on after this claim I hadn't even paid the excess or sent the phone off, never mind the wait for it to be repaired and sent back.
They also insist on you removing your device from your iCloud account which I find exceptionally odd - so if it 'goes missing' there will be no way for you to locate it.
September 28, 2023
Unprompted review
Reply from CoverCloud
Dear Holli,
We are sorry that you are dissatisfied and have escalated your comments up to the complaints team at AXA’s appointed claim handler, Davies Group, who shall be in contact you directly.
By turning off find my iPhone you prevent iCloud locking which allows the repair centre to carry out the necessary repairs and quality checks before returning the repaired device to you.
Yours sincerely,
The CoverCloud Gadget Insurance Team
It was easy to get
October 4, 2023
Reply from CoverCloud
We truly appreciate your outstanding 5-star review on Trustpilot. We're delighted that you found obtaining gadget insurance through us was a breeze. At CoverCloud, ensuring a smooth and hassle-free process is our priority. If you ever have any questions or need assistance, our dedicated customer service team is here to help. Thank you for choosing CoverCloud for your gadget insurance, and we eagerly anticipate serving you with excellence in the future.
Best wishes,
The CoverCloud Gadget Team
Reply from CoverCloud
Thank you for your 4* review. We're delighted that you found our gadget insurance setup process hassle-free and appreciated the clarity of our excess details. Our goal is to make protecting your gadgets easy and transparent. We're continuously striving to enhance our services, so please feel free to share any suggestions. Your trust in us means a lot, and we're always here to assist you. Thank you for choosing our gadget insurance, and we look forward to serving you in the future.
Best wishes,
The CoverCloud Gadget Team
I'm customer for more that 4 years
I'm customer for more that 4 years , and just signed new phone insurance, probably for the next 2 years , over this 4 years I user my insurance 2 times , I'm very happy no I've check price in other places
October 1, 2023
Reply from CoverCloud
Thank you for your loyal support as a customer for over four years and for recently renewing your gadget insurance with us. We're delighted to have been your choice. We always aim to provide a dependable service and value. Your positive feedback on our pricing is much appreciated. Should you ever need assistance or have questions in the future, please don't hesitate to contact us, we will be very happy to assist you. We look forward to serving you for years to come.
Best wishes, The CoverCloud Gadget Team
So far so good
September 19, 2023
Reply from CoverCloud
Thank you very much for your 5* gadget insurance review. We greatly appreciate this and we're delighted to hear that you're pleased with our gadget insurance services so far. Our team is dedicated to offering top-quality coverage and exceptional customer service, and your positive feedback motivates us to maintain this standard.
Should you ever require assistance or have questions, please do contact us as we're here to assist you.
Thank you for choosing CoverCloud, and we look forward to continuing to serve you.
Best wishes,
The CoverCloud Cycle Team
Easy to set up the insurance.
Easy to set up the insurance.
Paid the yearly amount.
Paperwork was emailed by return
Cannot comment on anything else yet.
September 12, 2023
Reply from CoverCloud
Thank you for your 5* Trustpilot review! We're delighted that setting up your gadget insurance was straightforward, and you received your paperwork promptly. We strive to provide a hassle-free experience for our customers. We hope your positive experience continues throughout your coverage. If you ever have questions or need assistance, our dedicated customer service team is here to help. Thank you for choosing our service, and we look forward to serving you throughout your insurance period.
Kind Regards, the CoverCloud Gadget Team.
Generally ok but they seem to pass…
Generally ok but they seem to pass emails from agent to agent was asked to resupply information i had already supplied to somebody else they need to improve their on line / email process
September 19, 2023
Reply from CoverCloud
Dear Colin,
Thank you for taking the time to share your feedback with us. We appreciate your honesty and are sorry to hear about the inconvenience you experienced with our gadget insurance service. Your feedback is invaluable in helping us improve our processes and provide a better experience for our customers.
We sincerely apologise for any frustration caused by the passing of emails between agents and the request for duplicate information. We understand how this can be frustrating and time-consuming.
If you ever encounter any further issues or have suggestions for improvement, please don't hesitate to reach out to our customer service team directly. Your insights are crucial in our commitment to providing the best possible service.
We hope to have the opportunity to serve you better in future.
Best wishes, the CoverCloud Gadget Team.
Highly Recommend for iPhone insurance
No complaints, lost my iPhone 14 pro max on the 10th and covercloud replaced it by the 16th, no problems at all. all done online, submitted the required documents and claim was approved quickly, replacement phone sent out on 15th and arrived next day, replacement phone was immaculate and battery health was 100%. happy customer! thank you covercloud
September 10, 2023
Unprompted review
Reply from CoverCloud
Thank you so much for your 5* review of CoverCloud gadget insurance, we greatly appreciate your feedback. Losing your phone can be stressful but we're delighted that we could replace it swiftly and efficiently online. Thank you for trusting CoverCloud. If you ever need assistance in the future, our dedicated support team is here to help.
Best wishes, the CoverCloud Gadget Team.
Bike insurance is crap locked bike in a…
Bike insurance is crap locked bike in a secure building with 10/10 insurance lock with cctv and they refused to pay up for theft don't use they don't give full details on quote make you buy thinking your protected but your not trust me don't use this company.
Secured to a solid steel bar bolted to building it was safer there than in the street how is that not min requirements?
August 1, 2023
Unprompted review
Reply from CoverCloud
Dear Stuart,
Thank you for sharing your feedback concerning your recent bicycle insurance claim.
All policyholders must ensure their bicycles are adequately stored when not in use and full details of this can be found in the policy wording. As we have explained in our correspondence with you, your bicycle was stored in a location that did not meet the minimum security requirements, we were therefore unable to authorise your claim on this occasion.
Yours sincerely,
The CoverCloud Bicycle Insurance Team
Awful service for a mobile phone insurer
God help you if you ever have to claim! I am trying to claim for my husbands mobile phone, this is apparently being dealt with by The Davies Group (look at their reviews online).
I began the claim over a week ago, I paid the excess amount 2 days ago, I rang today (a Friday) and was told that they would “escalate” the claim and I should hear back from someone by close of business on Monday. Bear in mind that we still have the broken phone in our possession.
This is ridiculously poor service, I’ve claimed in the past with my mobile provider, there was a new phone in my hand within 2 days, so I know it shouldn’t take this long. The best promise they could make is to reply to emails within 5 days. Shockingly bad, awful.
ETA 18/9/23 Reader, they did not ring me back, I had to call them. I am now waiting for an email from the assessor, (again promised by close of business tomorrow, let’s see) to tell me where to send the phone. I have to pay the postage to send this. I’ve been told assessment can take up to 7 days.
September 15, 2023
Unprompted review
Reply from CoverCloud
Dear EA,
We are sorry that the service you have received so far has been unsatisfactory.
We have been informed by Davies Group – the claim handler of your policy – that there was a short delay in progressing the claim after the excess had been paid. We have now been assured that the claim is progressing and is being monitored closely by a Team Leader at Davies Group.
We apologise for any inconvenience caused.
Yours sincerely,
The CoverCloud Gadget Insurance Team.
9.9*s s out of 10!!
The only issue I have and I’m not sure wether it’s just me or a wider problem, is that monthly direct debits usually fail and if you don’t see your email to inform you then your policy will be cancelled (not straight away but if you don’t regularly check emails it can be a problem) Other than that I cannot fault the company at all, twice I’ve claimed it’s a quick and easy process, both times I’ve had a new gadget within a week, they keep you updated at all times on the progress of the claim and I wouldn’t use any other insurance company.
August 30, 2023
Reply from CoverCloud
Hi there,
Thank you for leaving your 5-star review and we’re super pleased to hear your claim experience was so positive.
We’ve reviewed your account and can see the second policy was cancelled because the device was already insured on your existing policy. We definitely don’t want you paying twice for your insurance.
Cover for your three iPhones and Apple Watch Series 8 remains in place and all payments are up to date.
Please be assured that if a monthly payment does fail, we try our hardest to let you know by sending an email and a text message.
If you would like to make amendments to any of the devices on your policy or indeed the monthly payment date, please do let us know.
Kind regards,
The CoverCloud Gadget Insurance Team
Reply from CoverCloud
We're delighted to receive your 5* review. Your satisfaction is paramount to us, and your kind words reaffirm our dedication to delivering exceptional service. We're committed to continually exceeding your expectations. If you ever need assistance with your policy or gadget-related support in future, please do get in touch with our customer service team.
Thank you for choosing CoverCloud!
Best wishes, the CoverCloud Gadget Team.
Steep premium hike at renewal
Some bad news - Cover Cloud has hiked my iPad premium by more than 30% at renewal after the first year of cover. No claims.
If your gadget is less than 18 months old, don't accept the auto-renewal offer.
Apply as a new customer if you see a discount code online and see if the price improves. It did for me.
Only fully review an insurer after you have made a claim.
September 3, 2023
Reply from CoverCloud
Dear Peter,
We appreciate your review of our gadget insurance and thank you for sharing your insights about your recent renewal experience. Your feedback is invaluable in helping us improve our services and provide a better experience.
We regret any inconvenience that you encountered due to the premium increase of over 30% for your iPad. The premium is determined by a number of factors, including wholistic claims data and wider market conditions. We will share your feedback with our underwriter for consideration in the next review session.
We have investigated your individual case, and can see that the premium for this year’s renewal is the same whether the renewal had taken place via the invitation email we sent or via our website using the seasonal discount code. At CoverCloud, we are committed to continually enhancing our offerings and ensuring transparent, competitive pricing for all our customers. If you have any further concerns or queries, our customer service team is here to assist.
Thank you for choosing CoverCloud for your gadget insurance and we hope to have the opportunity to serve you even better in the future.
Best wishes, the CoverCloud Gadget Team.
The best service
All I have to do is send a quick email to Cover Cloud when changes are required to my policy, and they come straight back to you and sort everything out very quickly. So simple.
September 3, 2023
Reply from CoverCloud
Thank you so much for your 5* gadget insurance review! We're pleased to hear that you've found our gadget insurance services exceptionally simple and convenient. Making policy changes via email is designed for your ease, and our team is dedicated to swift and efficient responses. Should you require further adjustments, please don't hesitate to contact our customer service team. Thank you for choosing CoverCloud, we look forward to continuing to meet your insurance needs.
Best wishes, the CoverCloud Gadget Team.
Reply from CoverCloud
We're delighted to hear that it was easy to set up your gadget insurance policy, and we greatly appreciate your 5* review. At CoverCloud, we pride ourselves on offering a hassle-free experience for our customers. It's great to hear that you're happy with our service so far. Our dedicated team is here to support you throughout your policy, ensuring your valuable devices stay protected. If you need any assistance in future, please do get in touch. Thank you for choosing CoverCloud!
Best wishes, the CoverCloud Gadget Team.
Prompt response
Prompt and quick response to enquiry about adding another device to my policy
August 31, 2023
Reply from CoverCloud
We greatly appreciate your 5-star review! We're delighted to hear that you experienced a swift and efficient response when inquiring about adding a new device to your gadget insurance policy. At CoverCloud, customer satisfaction is paramount and we're committed to delivering a seamless service. Should you have any queries or need assistance in future, our dedicated support team is here to assist you. Thank you for choosing CoverCloud.
Best wishes, the CoverCloud Gadget Team.
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