Update (8/11/25): Customer service initiated a new order and sent me a new shirt that I am much happier with & fits well. Original (6/30/25): The product image is misleading as the shirt material... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I simply adore the design. I was gifted the shirt by my girlfriend. However I've worn and washed it about 10-15 times and its starting to fall apart. I send a complaint and was offered a 20% disco... See more
Company replied
Purchased the Halloweentown sweatshirt as a Christmas gift for my son. The sweatshirt is a high quality material and it looks great! It arrives very quickly even though it was shipped from China. Defi... See more
Company replied
I’ve bought a few shirts from your site and I love them. They’re good quality shirts that have a sturdy and comfortable material. I also love the graphics, they’re quirky and so funny and I love weari... See more
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3.8
Great
119 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Cowboybay
Dear customer,
We’re truly sorry to hear that your package hasn’t arrived yet. We completely understand how disappointing this must be.
Please reach out to us at support@cowboybay.com with your order number, and we’ll look into this right away to get things sorted for you.
We truly appreciate your patience and trust, and we’re committed to making this right—please don’t worry.
Best regards,
Cowboybay Customer Service Team
AMAZING
Love the print! Shirts are great size. Customer service is impeccable as well. Had an issue and they resolved it VERY QUICKLY! Will order from them again for sure
July 13, 2025
Unprompted review
Reply from Cowboybay
Dear Customer,
Thank you so much for your wonderful review — we're absolutely thrilled you love the print and that the shirts fit perfectly!
We always aim for great sizing, high-quality designs, and above all, outstanding customer service. We're so happy we could resolve your issue quickly and turn it into a positive experience.
Nothing means more to us than your trust and satisfaction. Thank you for choosing Cowboybay — we can’t wait to welcome your next order!
With gratitude,
Cowboybay Customer Service Team
The product image is misleading as the…
Update (8/11/25): Customer service initiated a new order and sent me a new shirt that I am much happier with & fits well.
Original (6/30/25): The product image is misleading as the shirt material and presentation is different. Additionally, the product is not true to size.
June 30, 2025
Unprompted review
Reply from Cowboybay
Dear Valued Customer,
Thank you so much for the update—we're truly glad to hear that the new shirt is a much better fit and that you're happy with it!
We sincerely apologize again for the initial issue, and we’re so pleased our team was able to make it right for you. Your patience and understanding mean a lot to us.
We truly appreciate your feedback and look forward to serving you again in the future.
Warm regards,
Cowboybay Customer Service Team
Great pricing
Great pricing, easty to find items and decent shipping times for being based in China (likely) the quality it decent enough. I'm pleased.
June 1, 2025
Unprompted review
Reply from Cowboybay
Dear Customer,
Thank you so much for taking the time to share your experience with us!
We're really happy to hear that you found our pricing and selection to your liking, and that you were satisfied with the shipping times as well. While we’re based overseas, we strive to provide a smooth and reliable shopping experience for all our customers.
We’re also glad that you’re happy with the quality of the items you received. Your satisfaction means a lot to us, and we truly appreciate your support.
Thank you again for choosing us — we look forward to serving you again in the future!
Cowboybay Customer Service Team
I simply adore the design - but the quality is lacking
I simply adore the design. I was gifted the shirt by my girlfriend. However I've worn and washed it about 10-15 times and its starting to fall apart. I send a complaint and was offered a 20% discount on a new order.
I uploaded a photo to the website with my review there.
Update: after this post I was offered a replacement shirt. I'm happy with the service and hope to receive it soon.
July 12, 2025
Reply from Cowboybay
Dear Customer,
Thank you so much for taking the time to update your feedback — we truly appreciate your kind words and the second chance you’ve given us.
We’re very glad that we could offer you a replacement and that you’re satisfied with the support you received. We sincerely hope you receive the new shirt soon and that it meets your expectations.
Your feedback means a lot to us, and we’re committed to continuously improving our products and service to better serve customers like you.
Thank you again for your understanding and support. If you need any further assistance, please don’t hesitate to reach out.
Warm regards,💖💗
Cowboybay Customer Service Team
I wrote a review three days ago
I wrote a review three days ago, lambasting the supplier, "cowboybay.com". But I had the wrong supplier! My mistake and I wish to set the record straight that through all of our correspondence, "cowboybay.com remained professional and responsive! I apologize for my incorrect review
June 23, 2025
Unprompted review
Reply from Cowboybay
Dear Customer,
Thank you for reaching out to clarify your previous review. We truly appreciate your honesty and willingness to set the record straight.
It’s reassuring to hear that your experience with "cowboybay.com" was professional and responsive throughout all of your communications. Mistakes can happen, and we admire your initiative to correct the misunderstanding.
Thank you once again for taking the time to update your review. We look forward to serving you better in the future.
Best regards,
Cowboybay Customer Service Team🥰
Fake website
Fake website. I ordered a shirt from them on the 16th of July and still never received any update on my purchase. All they do is spam you will promotional emails. I have alerted my bank and expect a full refund asap.
June 16, 2025
Unprompted review
Reply from Cowboybay
Dear Customer,
Please rest assured that we are a legitimate business and we take all customer concerns seriously. We would like to clarify that if you have not received any updates, it may be due to technical issues or negligence on our part - this was never our intention.
Regarding the promotional email, we sincerely apologize for the inconvenience caused.
We understand that you have contacted your bank and we are ready to cooperate fully to resolve this matter as quickly and smoothly as possible.
If you require further assistance, please feel free to contact us directly. support@cowboybay.com
Regards,
Cowboybay Customer Service Team
It was a joyous occasion!
My satisfaction level is unparalleled. The order was placed and received in a very orderly and timely manner. The items I bought were gifts and she loved every bit of them. I've never seen my wife do a backflip! I'm kidding, but truly, thank you for the services you have provided.
May 31, 2025
Unprompted review
Reply from Cowboybay
Dear customer,
Thank you so much for your kind and heartfelt message! We're absolutely thrilled that your order arrived smoothly and that your wife loved the gift — a backflip-worthy surprise is the best kind! 
We truly appreciate your support and are honored to be part of such a special moment.
Warm regards,🥰
Very happy with my purchase
Very happy with my purchase.
Very good quality, good fit and at a low cost...
June 2, 2025
Unprompted review
Reply from Cowboybay
Dear Customer,
Thank you so much for your positive feedback! We’re thrilled to hear that you’re happy with your purchase—the quality, fit, and value are exactly what we strive to deliver. Your satisfaction means a lot to us.
We hope to continue providing you with great products in the future. If there’s anything else we can assist you with, feel free to reach out anytime.
Best regards,
It’s giving ✨favorite shirt❤️ vibe
Easy to purchase, fast shipping, great product!
May 30, 2025
Unprompted review
Reply from Cowboybay
Dear customer,
Thank you so much for your kind review! We're thrilled to hear you had a great experience with your purchase. We look forward to serving you again soon!
Warm regards,🌹
Never received my package
Never received my package. They say it was delivered. Even checked footage with my leasing office and no one was there when they said it was delivered.
So no one even brought my package. Buyer beware.
May 22, 2025
Unprompted review
Reply from Cowboybay
Dear Customer,
We’re very sorry to hear that your package was not received despite being marked as delivered. We understand how frustrating this is and will look into this issue immediately.
Please check your inbox (and spam folder) for our email, or reply to us directly so we can assist further.
Or please contact with us: support@cowboybay.com
Best regards,
Cowboybay Customer Service Team
highly recommended!
I've shopped here twice now and have been very satisfied each time. The material on the clothes is good and the prints last a long time. I was in touch with customer service to find out how the shipment went. I got a quick and good answer with a link to the tracking, highly recommended!
May 14, 2025
Unprompted review
Reply from Cowboybay
Dear Customer,
Thank you so much for your wonderful feedback! We’re delighted to hear that you’ve had a great experience shopping with us twice now. It’s fantastic to know that you appreciate the quality of our materials and the durability of our prints.
We’re also glad to hear that our customer service team provided you with prompt and helpful support. Your recommendation means a lot to us!
Thank you for choosing cowboybay. We look forward to serving you again soon!
Best regards,🌹
Amazing
I’ve had a great experience with cowboybay.
The products are super cute and are of great quality, and the customer service is immaculate. I was helped by a very kind lady named Anna when I had some questions about a return (I ordered the wrong size) and she was extremely helpful and kind <3
April 25, 2025
Unprompted review
Reply from Cowboybay
Dear Customer,
Thank you so much! We’re delighted to hear that you had a great experience with Cowboybay and found our products to be super cute and of great quality. It’s wonderful to know that Anne was able to assist you so kindly with your return.Your satisfaction and support mean a lot to us!
Best regards,💋🌹
The shirts are such great quality
The shirts are such great quality!
I had to reach out for customer service and they were responsive and caring!
Love love love this brand
April 7, 2025
Unprompted review
Reply from Cowboybay
Dear Customer,
Thank you so much! We’re delighted to hear that you love the quality of our shirts and that our customer service team was responsive and caring. Your support means a lot to us!
Best regards,🌹💕
Good service and products
Had some problems with delivery because of my countrys postal system, Cowboybay sent a new product the second theh got the first one in return, and double checked the address and everything! Great service and great product!
April 7, 2025
Unprompted review
Reply from Cowboybay
Dear Customer,
Thank you for your wonderful feedback! We're glad to hear that despite the delivery issues, you had a great experience with our service and product.
Your satisfaction means a lot to us. If you need any further assistance, feel free to reach out.
Best regards,💓💖
Doesn’t disappoint!!
Very cute items! Well made. Have purchased many tshirts and a couple sweatshirts lately and everything has washed and dried well. Website is easy to navigate and checkout is easy. Company clearly states shipping will take a bit, I appreciate the heads up in advance😉. Will be purchasing from again, probably sooner than I think!
March 11, 2025
Unprompted review
Reply from Cowboybay
Dear Customer,
Thank you so much for your kind words! We're delighted to hear that you love our products and find them well-made and easy to care for. It's great to know that our website and checkout process meet your expectations, and we appreciate your understanding regarding shipping times.
We look forward to serving you again soon!
Best regards,😘
Scam
Scam.
Quality is crap.
Return/refund policy is virtually non-existent. They continue to spend time coming up with reasons to not refund my money.
March 28, 2025
Unprompted review
Reply from Cowboybay
Dear Customer,
Thank you for sharing your concerns. We’re truly sorry to hear about your experience with the quality and our return/refund process.
We’d like to make this right. Please reach out to us directly with email:support@cowboybay.com so we can address your concerns promptly and find a solution that works for you.
Your feedback is important, and we’re committed to improving.
Best regards,
Great customer service
Great customer service, quick response times. I ordered a shirt and it was taking longer than I thought it should to arrive. I was about to reach out to the support team to check in, but they took it upon themselves to reach out first. They had seen that my package had gotten lost in the mail and they immediately sent out another one.
March 28, 2025
Unprompted review
Reply from Cowboybay
Dear Customer,
Thank you for your wonderful feedback! We're delighted to hear about your positive experience with our customer service and quick response times.
We're especially glad that we could proactively resolve the issue with your lost package. Your satisfaction is our top priority, and we appreciate your kind words.
If you need any further assistance, feel free to reach out. Thank you for choosing us!
Best regards,🥰🥰
Less than 1 star review
**Update**
The site responded offering a replacement or refund. Just contact them. Yet provided NO contact information in the response. Previous contact was left unanswered.
BUYER BEWARE!
If I could leave less than a star I would. Ordered "Chunky knit sweater" it is not in fact even a sweater. It is a polyester shirt with printed graphic. Ugly and absolutely NOT what was advertised. DO NOT BUY ANYTHING FROM THIS SITE. Tried to contact. ZERO response. PATHETIC.
March 2, 2025
Unprompted review
Reply from Cowboybay
Dear Customer,
We are truly sorry to hear about your experience, and we deeply regret that the product did not meet your expectations or match the description. This is not the level of quality or service we aim to provide, and we sincerely apologize for the disappointment caused.
We also apologize for the lack of response to your contact attempt. This is unacceptable, and we value your feedback as we work to improve our communication process.
To make this right, we’d like to offer a full refund or a replacement—your choice. Please reach out to us directly at [insert contact information], and we’ll prioritize resolving this for you as soon as possible.
Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust.
Sincerely,
Cowboybay Customer Service Team
DO NOT PURCHASE
DO NOT! DO NOT PURCHASE FROM THIS COMPANY!! You will be disappointed!!! I purchased a cap and the font is the work of a 5 year old… POOR QUALITY AND EMBROIDERY!!! I WILL NEVER PURCHASE FROM THIS COMPANY AGAIN!!!! I WANT MY MONEY BACK NOW!!!!!
March 7, 2025
Unprompted review
Reply from Cowboybay
Dear Customer
We are truly sorry to hear about your disappointing experience with your recent purchase. Your satisfaction is important to us, and we sincerely apologize for the poor quality of the cap and embroidery.
We would like to make this right.
We had issued a full refund for you, please do not worry.
Your feedback is invaluable, and we are committed to improving our products and services based on your comments.
Thank you for bringing this to our attention. We hope to have the opportunity to serve you better in the future.
Best regards,
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