Update (8/11/25): Customer service initiated a new order and sent me a new shirt that I am much happier with & fits well. Original (6/30/25): The product image is misleading as the shirt material... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I simply adore the design. I was gifted the shirt by my girlfriend. However I've worn and washed it about 10-15 times and its starting to fall apart. I send a complaint and was offered a 20% disco... See more
Company replied
Purchased the Halloweentown sweatshirt as a Christmas gift for my son. The sweatshirt is a high quality material and it looks great! It arrives very quickly even though it was shipped from China. Defi... See more
Company replied
I’ve bought a few shirts from your site and I love them. They’re good quality shirts that have a sturdy and comfortable material. I also love the graphics, they’re quirky and so funny and I love weari... See more
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3.8
Great
119 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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T-shirts with short lifespan
We had no problems with shipping or delivery. We are not happy with the lifespan of the shirts. After the shirts were worn 4 times (and washed 4 times - yes, we followed the washing instructions) there appeared big holes in the armpit-area..... Unfortunately the t-shirts can't be worn anymore after only 4 times of wearing them in our normal life with our normal job and our normal arm/armpit movements......
January 11, 2025
Unprompted review
Reply from Cowboybay
Hi there,
Thank you for your feedback. We're truly sorry to hear about the issues with the shirts developing holes after just a few wears and washes.To address this:
•Quality Concern: We will investigate the quality issue with the shirts to ensure it doesn't happen again.
•Resolution: We will be happy to offer a full refund or replacement for the affected items.
Please reach out to us with your order number, and we'll process this for you as quickly as possible.
Best regards,
Meowdy partner.. stick em up
Everyone (and I mean EVERYONE) comments on how much they love this shirt. The cats are SO CUTE. The shirt has a good thickness and feels to be a decent quality. The print is clear and witty. I bought this for my partner and your store is my new go-to. Very fast service also.
December 5, 2024
Unprompted review
Reply from Cowboybay
Hi there,
Thank you so much for your wonderful feedback!
We're thrilled that everyone loves the shirt, especially the cute cat design! It's great to hear that the shirt has good thickness, feels durable, and the print is clear and witty. We're delighted your partner enjoyed it, and that you consider our store your new go-to.
We appreciate your kind words about our fast service and look forward to serving you again in the future!
Best regards,
🥰🥰
It's a mixed bag
I placed an order for 2 T-shirts about a month ago and couldn't use the tracking link provided. A couple of days ago, I received an email regarding the review of my recent purchase, even though I haven't received anything. It turned out that whoever delivered the parcel left it in the carport behind the bins instead of using the postbox on the 27th of December... At least the T-shirts are nice.
January 8, 2025
Unprompted review
Reply from Cowboybay
Hi there,
Thank you for sharing your experience. We’re glad to hear that the T-shirts are nice, but we sincerely apologize for the confusion and inconvenience with the delivery.
To address your concerns:
• Delivery Issue: We are sorry that the parcel was left in an inconvenient location. We will ensure this feedback is shared with our delivery partners to prevent similar issues in the future.
• Tracking Link: We apologize for any difficulties you experienced with the tracking link. We’ll look into improving our tracking system to provide more reliable updates.
If you need any further assistance or have additional questions, please don’t hesitate to reach out.
Best regards,
Fast delivery to NZ
Fast delivery to NZ. T Shirt is superb. Cap great but my only issue is the branding/inscription is printed on. I thought it might have been embroidered.
December 20, 2024
Unprompted review
Reply from Cowboybay
Hi there,
Thank you so much for your feedback!
We’re glad to hear that the delivery was fast and that you love the T-shirt and cap. We apologize for any disappointment regarding the branding/inscription being printed rather than embroidered. We’ll make sure to clarify this detail in our product descriptions.
If you have any further questions or need assistance, feel free to reach out.
Best regards,
🌟
Online purchase was easy
Online purchase was easy, would buy from this vendor again. Sweat shirt is awesome.
December 13, 2024
Unprompted review
Reply from Cowboybay
Dear Customer,
Thank you for your feedback! We're glad to hear that your online purchase was easy and that you find the sweatshirt awesome.
It's wonderful to know you'd buy from us again, which means a lot to us.💖💖💖
Thank you for choosing Cowboy Bay, and we look forward to serving you in the future!
Best regards, The Cowboy Bay Tea
Loved the material in the tshirt I…
Loved the material in the tshirt I purchased
December 18, 2024
Unprompted review
Reply from Cowboybay
Dear Customer,
Thank you for your feedback! We're delighted to hear that you loved the material of the T-shirt you purchased.🌹🌹🌹
It's great to know you're pleased with your choice. If you have any other questions or need assistance, feel free to reach out.
Thank you for choosing Cowboy Bay, and we look forward to serving you again!
Best regards, The Cowboy Bay Team
Good!
The shirt I received was amazing and good quality. I didn’t love how long it took to get the order with the combination of the tracking not being up to date.
January 2, 2025
Unprompted review
Reply from Cowboybay
Hi there,
Thank you so much for your feedback!
We’re glad you loved the shirt and found it to be of great quality. We apologize for the long delivery time and the tracking issues. We’re working to improve our logistics and tracking updates to ensure a smoother experience in the future.
If you have any further questions or need assistance, feel free to reach out.
Best regards,
🌟
Lovely quality hoody keyring was a bit…
Lovely quality hoody keyring was a bit tinny for the price I paid but I would definitely order more clothing from them
December 23, 2024
Unprompted review
Reply from Cowboybay
Hi there,
Thank you so much for your feedback!
We’re glad you love the quality of the hoodie! While we understand your concern about the keyring, we appreciate your willingness to order more clothing from us. Your input helps us improve.
If you need anything else, feel free to reach out. Enjoy your new items!
Best regards,
😊
Instagram scam?
Ordered an item from them, paid and everything and they never sent a confirmation email about my order. There's nothing telling me my item is going to be shipped. Instagram scam site?
November 29, 2024
Unprompted review
Reply from Cowboybay
Hi there,
Thank you for reaching out. We sincerely apologize for the confusion and lack of communication regarding your order.
To assist you better:
• Order Confirmation: We are checking our system to confirm your order and will ensure you receive a confirmation email shortly.
• Shipping Status: We will also verify the status of your shipment and provide you with tracking information as soon as it’s available.
• Refund: If there is any issue with your order, we will process a full refund immediately to ensure you are not out of pocket.
We take your concerns very seriously and are committed to resolving this matter promptly. Please allow us to make this right by addressing your concerns as quickly as possible.
If you need immediate assistance or have any further questions, please do not hesitate to contact us.
Thank you for your understanding.
Best regards,
I was very pleased with the product
I was very pleased with the product. It honestly exceeded my expectation.. thank you guys! Keep makin’ dope af merch x
December 25, 2024
Unprompted review
Reply from Cowboybay
Hi there,
Thank you so much for your amazing feedback!
We’re thrilled that the product exceeded your expectations. Your support and kind words mean a lot to us. We’ll definitely keep making dope af merch!
Thanks again, and we hope to serve you again soon!
Best regards,
🌟
Stuck order
Ordered a shirt for Christmas which seems to be forever stuck in Hong Kong. I'm losing hope that I will ever receive it and am ready to dispute the order.
December 27, 2024
Unprompted review
Reply from Cowboybay
Hi there,
Thank you for bringing this to our attention. We sincerely apologize for the significant delay and the frustration you’re experiencing with your order.
To address your concerns:
• Order Status: We are investigating the status of your shipment and will provide you with a detailed update as soon as possible.
• Refund: We understand your desire for a refund, and we will check and solve for you asap.
• Communication: We regret the lack of clear and timely updates and will work to improve our service.
We take your feedback very seriously and are committed to resolving this matter promptly. If you need immediate assistance or have any further questions, please do not hesitate to contact us.
Thank you for your understanding.
Best regards,
after one month
after one month, it’s still not receiving confirmation email of them being shipped. I reached out to find out where my order is. They told me they had lost it and I requested a refund the very next day they sent me a tracking number saying that the shipping department found my package and it was shipped out the tracking number still too this date two weeks later is an invalid tracking number and still no refund
November 22, 2024
Unprompted review
Reply from Cowboybay
Dear Customer,
We are truly sorry for the unacceptable delays and frustration you've experienced with your order. It's clear that this situation has not met your expectations, and we take full responsibility.
To resolve this issue promptly, we will process your refund immediately. For further assistance or updates, please contact us at support@cowboybay.com.
Thank you for your patience and understanding.
Best regards,
Customer Support Team
P.S. We are committed to improving our service based on your valuable feedback.
This company is terrible at shipping
This company is terrible at shipping out items, they will sending you tracking info eventually with no real updates. If you message them all you get is automated crap. It’s been since the 4th of December that I ordered items from them and still received nothing. Very disappointed with this company.
December 4, 2024
Unprompted review
Reply from Cowboybay
Dear Customer,
We sincerely apologize for the delay and frustration you've experienced. We are working to improve our shipping and communication processes.
For immediate assistance, please contact us at support@cowboybay.com.
Thank you for your patience.
Best regards,
Customer Support Team
I ordered a tshirt on the 1st of…
I ordered a tshirt on the 1st of December and it still hasn’t arrived by 23rd December! Was meant to be a Christmas present and now when I email customer service I am getting the same automated reply telling me they can’t tell me when it will be delivered. They send me a tracking link that provides no information just says ‘stay tuned’ when I type in my tracking number.
December 23, 2024
Unprompted review
Reply from Cowboybay
Dear Customer,
I sincerely apologize for the delay and frustration with your order. We understand how disappointing this must be, especially as it was intended as a Christmas gift.We are urgently investigating the status of your shipment and will do everything we can to provide you with accurate updates. Please send your order details to support@cowboybay.com, and we will prioritize your case.Thank you for your patience. We’ll work diligently to resolve this as quickly as possible.
Best regards,Customer Support Team
I ordered a shirt on the 9th and it…
I ordered a shirt on the 9th and it said it would FINALLY be delivered on the 21st and it’s still not arrived. This was a gift and I may not ever receive it.
December 22, 2024
Unprompted review
Reply from Cowboybay
Hi there,
Thank you for reaching out. We sincerely apologize for the delay in receiving your order, especially as it was intended as a gift. We understand how disappointing this must be.
We are investigating the status of your shipment and will do everything we can to expedite its delivery. In the meantime, we will process a full refund for you immediately to ensure you are not out of pocket.
We take your feedback very seriously and are committed to improving our service. If you have any further questions or need assistance, please do not hesitate to contact us.
Thank you for your understanding.
Best regards,
Have ordered twice from this site
Have ordered twice from this site. Quality products and amazing customer service. Highly recommend!!
December 13, 2024
Unprompted review
Reply from Cowboybay
Dear buyer
Thank you so much for your kind words!
We’re absolutely delighted to hear that you’ve had such a positive experience with us on both occasions. It means a lot to know that you find our products to be of high quality and that our customer service has met your expectations.
Your recommendation means the world to us, and we’re thrilled to have you as a valued customer.
If you have any more feedback or need further assistance in the future, please don’t hesitate to reach out.
Thank you again for choosing us !
Warm regards,
Reply from Cowboybay
Hi there,
Thank you! We're glad to hear that you found our communication great. If you need anything else, feel free to let us know.
Best regards,
😊
I didn't not receive my package of 9…
I didn't not receive my package of 9 items worth over $200. Says it was delivered but I never received it instead recieved a strange package of tank tops that I never ordered. I tried to contact support multiple times and they have not helped me, instead they say "Ask your neighbors" or "Go to your local post office." And when I answer their questions they just repeat the questions again. I still have not gotten a refund. Total scam.
November 25, 2024
Unprompted review
Reply from Cowboybay
Hi there,
We are truly sorry to hear about the issues you’ve experienced. We understand how frustrating this situation must be, and we sincerely apologize for the inconvenience and lack of support you have encountered.
We take your concerns very seriously and are committed to resolving this matter promptly. Please allow us to assist you directly:
1. Package Investigation: We will immediately investigate the discrepancy with your delivery and work with the shipping carrier to locate your original package.
2. Refund Processing: In the meantime, we will process a full refund for your order to ensure you are not left without resolution.
3. Customer Support Improvement: We are reviewing our customer service processes to prevent such issues in the future.
Please rest assured that we are here to help and will keep you updated every step of the way. If you have any further details or need immediate assistance, please don’t hesitate to contact us.
Thank you for your patience and understanding.
Best regards,
Dreadful customer service and…
Dreadful customer service and completely ignore their own policies. The website clearly states you can cancel an order within 24 hours. I have been in contact with them within my 24 hours and they won’t allow cancellation
December 4, 2024
Unprompted review
Reply from Cowboybay
Hi there,
We sincerely apologize for the frustration you have experienced. You are absolutely right, and we respect your right to cancel within the 24-hour window as stated on our website.Your order has now been canceled, and you will receive a full refund within 3-5 business days. We are taking steps to ensure this does not happen again.Thank you for bringing this to our attention. We appreciate your patience and understanding.
Best regards,
I'm from Mexico and I had doubts about…
I'm from Mexico and I had doubts about the delivery but now I can say the risk worth it and I'm very satisfied with the whole shopping experience. It was easy and I get what I want.
November 11, 2024
Unprompted review
Reply from Cowboybay
Hi there,
Thank you for your feedback! We're glad to hear that you found the delivery process smooth and are very satisfied with your shopping experience. It's great to know that you got exactly what you wanted!
If you need anything else, feel free to reach out.
Best regards, 💞
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