Croftonandhall Reviews 

Did what you said on the bottle...and a 15% off next purchase voucher...nice one !!

Ordered product and the wrong product arrived. Have spent the last 10 days emailing and telephoning to swap this over but have not heard anything back at all. Zero customer service but persistent requests for my feedback. I would really like the goods I have ordered and paid for, not the goods you have sent which are of no use to me

Excellent product and service from C&H. Courier - not so good.

After two weeks of several emails enquiring whether my purchase was shipped, Croftan Hall eventually replied and said it was out of stock. Very annoying and inconvenient.

Good and friendly service, thank you.

user friendly web site, product arrived more quickly than expected with a personalised note. very happy to shop again on web site and support an indepedent business.

I found communication was a little slow, lovely note came with the product but I had to return them at my own expense as they didn’t respond to my email in a time. I couldn’t get through on the telephone either which may have been helpful

Unreliable website: company cannot be bothered to update stock levels on site, items shown as "in stock" when actually out of stock for 2 weeks+. Both me and a friend ordered "in stock" items, credit cards charged, then both of us got emails from company saying actually, items "out of stock". Complete waste of time, first ordering item, then having to wait for refund. To their credit, refund was handled properly. But not updating stock on site for weeks shows complete lack of consideration for customers. Am trying to support small UK businesses; but they need to do better than this!

Fabulous product excellent delivery !!

Fantastic!

Easy ordering system, great delivery & beautifully packaged. It was a gift for my Dad for his Birthday & he loved it!

I am from Greece You send me wrong order you send 2 same pairs slippers I had ordered different design You are unacceptable I don’t want to send me your mail again

This was the worst shopping experience of my life!!! Would never shop with Crofton Hall again.

*** NEW RESPONSE*** to your reply below as you have managed to block me from doing so in the normal manner. Thank you for wishing me a wonderful day - great childish ending to a lie in which you hoped I couldn’t respond as you blocked me. Thankfully I have been able to edit this message. You have NEVER REFUNDED my money and it’s quite shocking you would lie in your response and then block me so I can’t argue that point. You didn’t refund me and you didn’t reply to my many, often distressed and frustrated emails, voice messages or answer my calls. You are thieves and now liars. You have over £300 of mine. How can you say you are proud of your customer service when so many people are saying the same as me. Your good reviews written on your Facebook page and website are from staff and friends - it hasn’t taken much detective work to work that out.
I am saddened that your customer service team has replied to apologise that I’m upset, tell me I have been refunded when I haven’t and then wish me a wonderful day - once again very frustrating and makes me really sad. I just wanted my money back - nothing else. I worked so hard to earn that. My only wish is that you stop treating people this way, stop stealing their hard earned money and stop lying. You don’t know what people are going through in their lives and what sort of effect you may be having on them.

ORIGINAL MESSAGE : And now you realise others can see the bad reviews about you you simply add an automated response about not replying to the review on Trustpilot as you didn’t realise we could leave them.
The complaint was about your customer service and the money of mine you have. You haven’t apologised about that. You are worried about your reputation on here. Disgraceful. You are a terrible excuse of a business taking my hard earned money

Exact same experience as the other poor people here. No contact at all. Item not shipped. Phone calls unanswered. Just rings and rings. Even when the shop is supposed to be open. The online chat shows an error message. Do NOT use this online shop. They are appalling. It feels like theft. I advise those who have been ripped off to contact the actual brand and let them know how their brand is being represented by this shop. They should boycott them. Or contact the Crumbia police.

Update on my original review - When I originally posted about my awful experience with this company there was only one other review posted here. It was a FAKE Five Star review that said "brilliant new company " etc., written by one Harry Taylor Berkely, who happens to have the same name as the guy who works in the store that assured me I would receive a refund and never followed through. After I called him out in my original review he has since deleted it LOL.

Secondly, I also tried posting a One Star review detailing my bad experience on the review site attached to the Crofton and Hall website, and it was deleted within 24 hours on each of three occasions.

Read my original review attached here. BEWARE of this company!

Oh how I wish I read this before I purchased a hat from Crofton and Hall for my husband before Christmas 2019.

They sent me an incorrect item which I immediately returned registered mail but to date no refund.
I have emailed their customer services email 4 times but no response. It appears their info and sales emails bounce back. I have called various times, no reply and left a message - no response.

I am still waiting for my £50 refund and my husband has gone without a Christmas present. Avoid this company at all costs.

Avoid. Received faulty item. Tried to contact Crofton regarding exchange but no response. Returned item for refund and ordered a replacement, which also arrived faulty. A month has passed since returning the first item and I have still not received a refund (legally due after 14 days of receipt). They will not answer emails, calls or social media.

The manufacturer of the item has kindly agreed to exchange the second faulty item otherwise I would be waiting for £1200+ in withheld refunds - instead I am waiting for over £600.