CRU Kafe Reviews 541

TrustScore 3.5 out of 5

3.6

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Rated 4 out of 5 stars

To be fair I got an introductory offer pack so the price was good. I am a Nespresso fan but I'm always looking for another great coffee. These pods taste ok but they're not better than Nespre... See more

Company replied

Rated 5 out of 5 stars

Got the start pack and I am impressed. Colombian is very nice. No need for any milk. Other reviews seem to have an issue with subscription and payments and tbf all these type business have such i... See more

Rated 2 out of 5 stars

Have Cru Kafe gone out of business? I have tried responding to emails, creating new emails, filling out website contact form, sending to different email (sales) that does not exist. Tel numbe... See more

Company replied

Rated 5 out of 5 stars

We were Nespresso customers for years and they one day we got fed up and wanted to try something else. I wanted ethical coffee which tasted good and also an environmentally friendly capsule. Cru Kafe... See more

Company replied

Company details

  1. Coffee Store

Written by the company

Kinder Coffee, Any Way You Need it... Compatible Coffee Capsules, Beans & Grounds, and Single Serve Coffee Bags. Coffee As It Should Be. Ethically Sourced. Certified Organic.


Contact info

3.6

Average

TrustScore 3.5 out of 5

541 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Cru Decaf has helped me survive…

Cru Decaf has helped me survive Ramadan!
I make myself a decaf double shot Cappuccino every evening after my meal. This way I don't have to skip my coffee while fasting and I can still get a good night sleep!

April 4, 2024
Unprompted review
Rated 1 out of 5 stars

Disappointing Weak Coffee…

I ordered a Nespresso Discovery Pack after reading the reviews and was keen to try the coffee. The coffee arrived quickly and I was looking forward to trying it. I made them all over a weekend for myself and a friend. I was so disappointed, they all lacked flavour and body and tasted weak. Even budget supermarket brands for less than half the price taste better. They are not even comparable to original Nespresso pods and cost practically the same.

January 13, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, good tasting coffee. We've tried a few other brands but always return to Cru. We buy Colombian whole beans and grind them every morning. Thoroughly enjoyable.

July 23, 2023
Unprompted review
Rated 3 out of 5 stars

No response to emails, no recycling bag

I really love the coffee but largely chose them because they offered the recycling service. Unfortunately despite asking on order for the recycling bag to be included it did not arrive. I have since sent them two emails and waited 2 weeks and then 1 week for a response and there simply has been none. Not even acknowledging my emails. Really disappointed as I really like the coffee but will be cancelling my subscription and finding an alternative with a recycling service that hopefully works.

May 20, 2023
Unprompted review
Rated 5 out of 5 stars

Outstanding Coffee & Company Values

It was actually by chance that I stumbled upon CRU. I was going about my daily commute when I was approached by two lovely CRU employees at Waterloo station whom were handing out samples. We had a brief chat surrounding the ethical and sustainable values that the company upholds (big kudos) before I went on my way with a packet of Organic Dark Roast pods.

I haven't looked back since discovering CRU. Their range of coffee is outstanding - each comprising of unique flavours and consistencies. That accompanied with their values towards the environment leaves me with no desire to shop elsewhere for my coffee. I genuinely consider myself lucky for discovering CRU Kafe.

May 18, 2022
Unprompted review
Rated 5 out of 5 stars

I have the Nespresso Expert Original…

I have the Nespresso Expert Original Espresso Machine by De'Longhi. I have never had a problem with my machine piercing CRU coffee pods - they work perfectly together.

I couldn't recommend CRU more. Delicious tasting coffee and fantastic customer service. I am especially a fan of the organic Indian and dark roast pods. Definitely worth a try.

May 17, 2022
Unprompted review
Rated 5 out of 5 stars

Good coffee & service

While I normally buy my CRU coffee from Amazon, there's no option there to get a recycling bag. So I reached out directly to their customer service, who kindly sent me a recycling bag free of charge. Good coffee, great service, and love that I can recycle my capsules.

April 21, 2022
Unprompted review
Rated 5 out of 5 stars

My favourite coffee pod brand

My favourite coffee pods for my nespresso machine, and I love that they are sustainability focussed. My favourites are the Dark roast, honduran and colombian

March 23, 2022
Unprompted review
Rated 1 out of 5 stars

Nespresso style pods don’t work …

Couldn’t tell you what the coffee tastes like as not one of 10 pods in the box pierced properly. The coffee could be fabulous, but the pods are beyond useless.

November 9, 2021
Unprompted review
CRU Kafe logo

Reply from CRU Kafe

Hi Stephen,
Sorry to hear you had some issues with our capsules. I know this order was quite some time ago, but if you wanted to get in touch with us directly we'd be happy to rectify the issue.

help@crukafe.com

Rated 3 out of 5 stars

The coffee does taste great

The coffee does taste great, but my nespresso Essenza machine doesn't like the capsules, so I waste about 30% of my capsules. Makes it an expensive coffee to purchase, so I won't be purchasing again.

September 28, 2021
Unprompted review
CRU Kafe logo

Reply from CRU Kafe

Hi Isabel,

Thanks so much for taking the time to leave us a review - but I'm sorry to hear you had some issues with our capsules. I know your order was quite some time ago, but if you wanted to get in touch with us directly we'd be happy to rectify the issue.

help@crukafe.com

Rated 3 out of 5 stars

Unimpressed…

Ordered 3 boxes of the decaf coffee bags and they arrived yesterday (18/08) with an expiry date of 09/21! Emailed them and a person who I have been asked to remove their name agreed that coffee so close to the expiry date should not have been sent but stated I needed to return the boxes for them to then be replaced. I now have the hassle of trying to return them (not easy with no printer or transport) when they should never have been sent in the first place! Not impressed and such a shame.
Update - Following review received an update from A person who again I have been asked to remove their name and they kindly arranged to send new boxes of coffee (in date!) which have now been received but the hassle of this means I would not order again as cannot be sure how old the coffee would be with any new orders and would not wish to do this again. Shame as the new coffee (has a year til expiry) is nice.
This review was updated on 26/08 following a request from the company to remove personal details (name of person who dealt with issue) very odd as names are happily stated in positive reviews.

August 19, 2021
Unprompted review
Rated 5 out of 5 stars

Love this coffee

Love this coffee! Great tasting coffee and love how ethical the company is. Nespresso is a thing of the past

June 30, 2021
Unprompted review
CRU Kafe logo

Reply from CRU Kafe

Thanks for taking the time to leave us the great review, Alexandra! Glad to see you're enjoying your CRU 😊☕

Rated 5 out of 5 stars

I'm not ashamed to say I'm a bit of a coffee snob

I'm not ashamed to say I'm a bit of a coffee snob. Having a barista girlfriend has turned me into this.

We were on the lookout for something tasty yet sustainable. This is difficult to find.

Cookies got the best of our instagram ads and lo and behold, Cru appeared.

We ordered the discovery box to get a true taste. This consisted of 10 x 6 different coffees. I'd like to add a note here that £20 for 60 nespresso pods is AMAZING.

Granted, there were a couple of types that weren't our thing. But we have found four solid flavours for ourselves. I cannot go a day without the "Espresso", the OH loves "Dark Roast".

We eventually decided to walk away from Cru for a couple of months due to wanting to experience other coffees but we've found our way back.

This time we've subscribed to ensure we never go a morning or afternoon without this wonderful coffee again.

Recommendations: the "espresso", Minor Figures oat milk, ice and a dash of Monin caramel syrup. It is heaven in a glass.

P.s the staff are great too. Each of us have exchanged emails with Tom and Adele.

Thank you Team Cru, we heart you and can't wait to see your wonderful business grow.

Love,

Liss and Nel :)

May 12, 2021
Unprompted review
CRU Kafe logo

Reply from CRU Kafe

Thanks for the stellar review! Glad to know we've won you back and that you're now part of our subscription service, enjoying not only the coffee but our service as well. We're so glad to have you both as part of the CRU ☕❤️

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