crushyballs.com Reviews 344

TrustScore 1.5 out of 5

1.7

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Rated 1 out of 5 stars

Paid for 1 day delivery took 2 months to arrive have moved house since then so haven't had my package contacted them to try and sort this had no response

Rated 1 out of 5 stars

Never received my order. Several emails, chat messages on website and social media comments and no resolution. The only response I did get was on the chat message, and that was to say it had been fulf... See more

Rated 1 out of 5 stars

I bought from this website and never received my order. I emailed customer service and never got a reply and now they have the cheek to ask me for a review. Never buy from here as apparently they just... See more

Rated 2 out of 5 stars

I never recieved my order and contacted you numerous times concerning this but never heard back. So gave up and ordered elsewhere. About 5 weeks later they showed up with no explanation as to the reas... See more

Company details

  1. Tobacco Shop

Written by the company

Are you missing the menthol crushball cigarettes? why not try the UK's leading crush balls company. We sell 0000's weekly all over the world, so try the best flavoured capsules and find out for yourself what you are missing out on. Start with the best and forget the rest. The only crush balls company you should trust. So whether it's the mint or the menthol hit you have been missing since the ban or you want that extra flavour, then crushy balls are made for you. All our wonderful Crushy Balls capsules are made with 100% food essence and contains no harmful or toxic ingredients.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

344 reviews

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No history of asking for reviews

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1.7

All reviews

(344)

0 reviews in the last 12 months

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Rated 1 out of 5 stars

Item not delivered

Item not delivered, (ordered 26th October) its been late coming a couple of times before and the customer service has been amazing but this time I sent a screenshot of my receipt and they still asked for the order number. I sent the order number over 24 hours ago and they've still not looked at the message. This is the last time I'll order from them, ive found the item cheaper on Amazon. Oh and just as a side note, the last time i thought an order was late, it turned out somebody had picked the envelope up and put it in my bedroom but the man I was speaking to said I'd signed for it, impossible as I wasn't even in the country and I didn't ask for signed for delivery so the postman must have signed for it himself!!

September 7, 2023
Rated 1 out of 5 stars

Ordered 2 weeks ago

Ordered 2 weeks ago. Shipping to the UK so should not take long, but still have not received order.

Customer support does not reply to emails or chat. I will be filing a chargeback soon with my bank within the next 2 weeks.

My order is 7875 if Crushy Balls team are reading this review.

October 24, 2023
Unprompted review
Rated 1 out of 5 stars

No customer service about my lost order

I’ve reached out multiple times about my purchase in September that I still haven’t received even though it’s been almost two months! and I still haven’t received any kind of message back from Crushy balls. Won’t be ordering again till this is resolved or I hear something from them.

September 2, 2023
Rated 1 out of 5 stars

I placed an order on Sept 7

I placed an order on Sept 7, 2023. I have not received my order. I have reached out through the "message us" function in their website, and I have sent several emails. Nothing,not one peep from them. My order number is 7704 and they have my money and I have nothing.

September 7, 2023
Unprompted review
Rated 1 out of 5 stars

I have the same experience as many…

I have the same experience as many others where I have sent multiple messages in their chat as well as many emails with no response. I hope that it's not a scam but certainly feels that way with all the other reviews. Unless they resolve their issues I would not recommend ordering from this company. My order number is 7803. I would be happy to change my review if contacted.

October 3, 2023
Unprompted review
Rated 1 out of 5 stars

Scam. Buyer beware

I placed an order on Sept 30. 2 weeks later and I still have not received any information regarding shipping. I have called, emailed and sent a DM to their social media page. No response.

I’ll be filing fraud charges with my bank as they have already taken the money from my account but don’t have the decency to send the product or even provide an update.

September 30, 2023
Unprompted review

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