Crystal Clear Concepts Reviews 91

TrustScore 2 out of 5

1.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

It took a total of ten days to have my document approved. I sent my bank statement for address verification, but they told me the resolution was too low. I sent a higher quality image and they rejecte... See more

Rated 1 out of 5 stars

I played a Dragon Gold slot game and won $275. I got an email two days later saying that game is geo restricted and my winnings got voided. The game was in the main lobby and I was able to spin withou... See more

Rated 1 out of 5 stars

Every time I reach out to them, I get the same response that is completely irrelevant to my issue. I asked about a missing deposit and they sent me the bonus terms. It took me three replies to finally... See more

Rated 5 out of 5 stars

Before getting our Crystal Clear Concepts water filtration our Frisco water smelled, tasted and looked NASTY! No matter what detergent we used we could never get our close to come out clean or smelli... See more

Company replied

Company details

  1. Home Services

Information provided by various external sources

Crystal Clear is a Whole Home Water Filtration Company that services the Dallas & Fort Worth Metroplex. Over the past 3 years Crystal Clear has seen revenue growth of 1009% and is among the top fastest growing privately held companies in the US according to INC magazine. Coming in at 502 for the year of 2018. Crystal Clear is in the early stages of a nationwide expansion through a dealer network and is projecting the current growth trend to continue well into 2020. The Company's core values are: Growth, Innovation and Impact. Our vision is to leverage our current growth and the innovations that we have already achieved to transform the Clean Water Industry. Crystal Clear Concepts is also a Beyond Profit company that believes in serving the needs of families around the world by tithing and through service projects. Our culture is driven by our desire to impact the lives of our employees, our customers and the world around us. We walk this out daily by sowing into the lives of our employees which in turn allows them to sow into our customers. The success this creates allows us to give back in a way that allows Crystal Clear Concepts and our employees to leave a lasting legacy through our impact.


Contact info

1.8

Poor

TrustScore 2 out of 5

91 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The follow-up of Crystal Clear in…

The follow-up of Chrystal Clear in Grand Prairie, Texas is phenomenal. Today Josh evaluated my system a year after I bought it and he was courteous, thorough, a great educator of the system and the process he was going to do as well as while he was performing the maintenance. I appreciate Technicians who take the time to do these things. That is why I bought from Chrystal Clear and will recommend the company and Josh to anyone who asks.

January 11, 2019
Unprompted review
Rated 5 out of 5 stars

Tim, Preston and Ray are A+

I was very grateful that Tim was extremely informative and instead of your normal sales pitch (which I loathe) he educated me on the importance of clean water. I knew that I wanted clean water however I had no idea how dirty and harmful the city water could be over time. At the end of the day I want to protect my family, my investment (my home) and our health.

Preston and Ray were very courteous and worked quickly during the installation process. I am beyond excited knowing that my family and I will be able to enjoy clean water and the many benefits it provides.

January 9, 2019
Unprompted review
Rated 5 out of 5 stars

What can I say about Crystal…CLEAN WATER FOR BODY AND SOUL

What can I say about Crystal Clear.....you guys ROCK!!!!!
Brock the water tester examined and explained clearly what my city water was doing to me physically and mentally to my body and mind.

My guys Garland and Ray who showed to put my system in this morning worked tediously in the cold. They took their time and did it right, showed me how to operate my new water system, and explained everything CRYSTAL CLEAR!!!! GARLAND AND RAY WERE GREAT!!!!

THANKS TO EVERYONE WHO MADE THIS HAPPEN

LISA BROWN

January 5, 2019
Unprompted review
Rated 5 out of 5 stars

Fast installation

Fast installation. They were all done in a couple of hours and managed to keep my lawn in tact. No damage to my flower bed :) so far impressed with their service.

December 23, 2018
Unprompted review
Rated 5 out of 5 stars

Review of installation

The men that showed up to my house were very professional and friendly. They showed us how to work the system and were to add the salt. They were very careful when having to drill into one of the plugs in my living room and the process was very clean. All the men were very friendly and were not afraid of my dogs.

December 14, 2018
Unprompted review
Rated 5 out of 5 stars

Great Experience !

First off finding out how bad Arlington water is, was quite scary to say the least! Tim was very courteous and professional during the water testing and answered all my questions. Looking forward to many years of CLEAN water. Joshua was kind and considerate in taking care to make sure I was satisfied with the landscaping work and he did a wonderful job. Thank you Josh and Preston for all your hard work in taking such good care of me during the installation of the water system. You have a great team of individuals at Crystal Clear. Sincerely, Rebecca

December 14, 2018
Unprompted review
Rated 5 out of 5 stars

I'm glad today12/13/2018 at 7am

I'm glad today12/13/2018 at 7am, David and Mason came to my house and give more dails about the filter and the salt bin how effectively works and re tested my water, definitely was happy water was purely blue and I had two more extra bag of salt. Thank you guys.

December 13, 2018
Unprompted review
Rated 5 out of 5 stars

Awesome experience

Awesome experience. Josh and Elderidge are very polite and professional. They made sure we were happy through the entire install from beginning to end.

December 9, 2018
Unprompted review
Rated 5 out of 5 stars

Amazing work by Josh from crystal clear

Josh came by to take care of the landscape and did a fantastic job. He was also here to do the water testing to make sure we are still getting clean water and noticed a part was not functioning correctly. He fix the part and made sure everything was good. Thank you Josh for taking such good care of the landscaping work and also fixing the malfunctioning part.

December 5, 2018
Unprompted review
Rated 5 out of 5 stars

Great service

Clayton, Chris and Ray were awesome! They got our whole house system installed in about 4 hours. They were very courteous and helpful amd respectful. I'm so excited to finally have soft water for our family!

December 5, 2018
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look