Crystal Clear Concepts Reviews 91

TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

It took a total of ten days to have my document approved. I sent my bank statement for address verification, but they told me the resolution was too low. I sent a higher quality image and they rejecte... See more

Rated 1 out of 5 stars

I played a Dragon Gold slot game and won $275. I got an email two days later saying that game is geo restricted and my winnings got voided. The game was in the main lobby and I was able to spin withou... See more

Rated 1 out of 5 stars

Every time I reach out to them, I get the same response that is completely irrelevant to my issue. I asked about a missing deposit and they sent me the bonus terms. It took me three replies to finally... See more

Rated 5 out of 5 stars

Before getting our Crystal Clear Concepts water filtration our Frisco water smelled, tasted and looked NASTY! No matter what detergent we used we could never get our close to come out clean or smelli... See more

Company replied

Company details

  1. Home Services

Information provided by various external sources

Crystal Clear is a Whole Home Water Filtration Company that services the Dallas & Fort Worth Metroplex. Over the past 3 years Crystal Clear has seen revenue growth of 1009% and is among the top fastest growing privately held companies in the US according to INC magazine. Coming in at 502 for the year of 2018. Crystal Clear is in the early stages of a nationwide expansion through a dealer network and is projecting the current growth trend to continue well into 2020. The Company's core values are: Growth, Innovation and Impact. Our vision is to leverage our current growth and the innovations that we have already achieved to transform the Clean Water Industry. Crystal Clear Concepts is also a Beyond Profit company that believes in serving the needs of families around the world by tithing and through service projects. Our culture is driven by our desire to impact the lives of our employees, our customers and the world around us. We walk this out daily by sowing into the lives of our employees which in turn allows them to sow into our customers. The success this creates allows us to give back in a way that allows Crystal Clear Concepts and our employees to leave a lasting legacy through our impact.


Contact info

1.8

Poor

TrustScore 2 out of 5

91 reviews

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No recent history of asking for reviews

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Rated 5 out of 5 stars

Jason came out to do the testing and it…

Jason came out to do the testing and it was very interesting and informing. I purchased the system and Preston and Derian came out to install it the very same day as the testing was done. They were great and worked with me to find a way to install the system in my garage rather than out in the back yard where they initially thought they would have to. I was totally satisfied with their hard work and I am enjoying having clean water.

October 15, 2018
Unprompted review
Rated 5 out of 5 stars

Josh came out to run some tests to make…

Josh came out to run some tests to make sure our system was running correctly. He was very timely and delightful to deal with. He made my us feel like he cared about our concerns and he was very willing to explain and answer all questions. Josh was great!!!

October 12, 2018
Unprompted review
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Reply from Crystal Clear Concepts

Brittnie thank you so much for letting us know that Josh made you feel loved and cared for! We love having customers like you in our family.

Rated 5 out of 5 stars

Service rep Josh Boushee did a good job…follow up

Service rep Josh Boushee did a good job of explaining what he’s looking for during testing and asked if we had any questions

October 11, 2018
Unprompted review
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Reply from Crystal Clear Concepts

Thank you Karla! We love reading these reviews about our team members! We will be sure to let Josh know what you have said! Please let us know if you have any questions.

Rated 5 out of 5 stars

Eldridge and Josh from Crystal Clear…

Eldridge and Josh from Crystal Clear were very friends and helpfully They were able to explain each step and they answer every question. I do recommend Crystal Clear to everyone. My family was able to taste and feel the difference of my house water after installing Crystal Clear.

October 7, 2018
Unprompted review
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Reply from Crystal Clear Concepts

Salbador
Thank you for letting us know how Eldridge & Josh have done. This is amazing to hear from customers like you. Thank You we will be sure to let them know how they have done.

Rated 5 out of 5 stars

Josh and Eldridge from Crystal Clear…

Josh and Eldridge from Crystal Clear were very professional, great customer services, and great personally. They were able to explain the steps and process were I was able to understand. They answer all my question regarding the maintenance. I was able to tell the difference on my water before and after the installation of the filter. I recommend to my family and friends

October 7, 2018
Unprompted review
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Reply from Crystal Clear Concepts

Brenda - Thank you so much for writing up this review! It's always a pleasure to see how our team is doing. We are so happy that you and your family love the new clean water. Thanks for the recommendations we look forward to serving your family and friends.

Rated 5 out of 5 stars

I have been very happy with the filter…

I have been very happy with the filter that I bought from Crystal Clear and with their service after the sale. They are very courteous and prompt as they maintain my unit and keep it working in top condition!

October 5, 2018
Unprompted review
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Reply from Crystal Clear Concepts

Lawrence
Glad to hear that you're loving your clean water! Thank you so much for taking the time to review us and let us know how we are doing. It means the world to us that you're happy and have clean water in your home.

Rated 5 out of 5 stars

Josh and Bobby came to do service on…

Josh and Bobby came to do service on our softener today. Great service, professional, and efficient. I highly recommend them

October 4, 2018
Unprompted review
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Reply from Crystal Clear Concepts

John - thank you so much! We'll be sure to let Josh and Bobby know that they have done a great job!

Rated 5 out of 5 stars

Josh Boushee Landscaping.

Josh Boushee, came out today to do my landscaping from my install. He did an excellent job. The part he did looks better than my yard when I bought my house. He was very professional, and I almost had to beg him to take some cold water for a little break.

October 3, 2018
Unprompted review
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Reply from Crystal Clear Concepts

Tom - we are so pleased to hear these amazing reports back. Thank you so much for taking the time to write up this review. We look forward to serving you as a client and we hope you love your new system and the clean water!

Rated 5 out of 5 stars

All of the guys here from crystal clear…

All of the guys here from crystal clear have all been very wonderful with everything has happened. bobby trevor and carlos

September 29, 2018
Unprompted review
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Reply from Crystal Clear Concepts

Kevin & Patricia - we love having you as part of our family! Thank you for the kind words. Please let us know if there is anything we can do for you.

Rated 5 out of 5 stars

Josh

Josh, Eldridge and Josiah did a great job for me. They uninstalled my water purifier at my old house and reinstalled in the new house. The unit and salt tank are in the back of my garage which is great. They even trenched and Added piping to get the water to where it needed to go. My water test resulted in clean water. I am thrilled with the work that Josh, Eldridge and Josiah did!

September 29, 2018
Unprompted review
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Reply from Crystal Clear Concepts

Josh! We are so pleased that you have clean water! We love helping people live a healthier life. Thank you Josh for taking time out of you busy day to writ up this review.

Rated 5 out of 5 stars

Great ground crew

Josh, Bobby, Josiah & Eldridge worked their butts off to get my yard back in shape after extensive trenching to install my water system. We appreciate all their hard work. Thanks,
Lloyd & Theresa Borders

September 29, 2018
Unprompted review
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Reply from Crystal Clear Concepts

Lloyd & Theresa - thank you for the kind words! It means so much to us as a company to have these complements about our employees! Thank you so much for being apart of our family!

Rated 5 out of 5 stars

We have a tiered rock sculptured yard…

We have a tiered rock sculptured yard and they left everything just the way it was. They answered every question we had and were very diligent that everything was perfect!!!

September 28, 2018
Unprompted review
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Reply from Crystal Clear Concepts

Cheryl - thank you so much for taking the time to report back on how well our team members have done!

Rated 5 out of 5 stars

Josh and Josiah are awesome!

Josh and Josiah really did a great job taking care of me they are hard workers man! And they explained the whole thing to me and they even landscape when they are done!!! Man these guys are awesome really makes me feel comfortable with this big purchase.

September 28, 2018
Unprompted review
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Reply from Crystal Clear Concepts

Christian
Thank you so much for letting us know how amazing Josh and Josiah are. We will let them know to keep up the hard work! We are so happy to have you apart of the Crystal Clear Concepts family.

Rated 5 out of 5 stars

Excellent job of professionalism and…

Excellent job of professionalism and knowledge from beginning to end..!! Beginning with the water testing and the very detailed explanation by Kevin the CCC team was awesome. Installation was very clean and Dave and Mason walked me through what was going to take place prior to any work beginning. Once completed they again walked me step-by-step in operation of the unit and required service/maintenance. Great job CCC team, looking forward to seeing the results of CLEAN WATER..!!

C.Green

September 28, 2018
Unprompted review
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Reply from Crystal Clear Concepts

Chris - thank you so much for taking time to write up this review on our water testing process and the installation of your new Water Filtration system! It means the world to us that you're happy! Please let us know if there is anything you need.

Rated 5 out of 5 stars

The install team did a great job

The install team did a great job! Did a clean install. Took a little while longer with a new system. Salesman (Johnathan) was very personable and had a great presentation. He didn’t give a reasonable expectation on install time (said it would take 15 minutes and took 2+ hours). Also, the salesman didn’t explain that there’d be 3 big filters in the garage. Overall very pleased

September 26, 2018
Unprompted review
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Reply from Crystal Clear Concepts

Kyle - we apologize for the confusion on the time to it would take to install and explanation the system. We will be sure to let our team know and explain much better in the future. Thank you so much for letting us know!

Thank you for being a client and we look forward to serving you and your family in the future!

Rated 5 out of 5 stars

Honestly couldn't have had a better…

Honestly couldn't have had a better experience with anyone else! We had two gentlemen by the name of Preston and Darrien come out and install our crystal clear water unit, and they did so with such pride and respect for their company and our home. We our a proud family of good clean water in respect to the sales man and the two gentalmen that came out, they could not have made us more happy with the sale and install!!

September 25, 2018
Unprompted review
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Reply from Crystal Clear Concepts

Aaron
Such kind words about our staff! We love serving you and your family. Thank you so much for taking the time to give us feed back on how Preston and Darrien did at your home during the install.

Rated 5 out of 5 stars

Love it so far

Wow these guys are great , very hard worker Respect full and answered my questions That I had Bobby, Preston, Darien

September 21, 2018
Unprompted review
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Reply from Crystal Clear Concepts

Marilyn! Thank you for the kind words! We will be sure to let Bobby, Preston and Darien know the amazing job they did!

Rated 5 out of 5 stars

I was very pleased with Crystal Clear…

I was very pleased with Crystal Clear Concepts's work! Josh, Josiah, and Elderidge worked until 7:00 PM and came back at 7:00 AM, but they offered to stay late just to get the job the night of done. This team will go out of their way to make a customer happy.

September 20, 2018
Unprompted review
Crystal Clear Concepts logo

Reply from Crystal Clear Concepts

Dinesh - We are so pleased to hear our team is making you happy! It means the world to us that you're getting clean water and all your needs are taken care of. Please let us know if there is anything we can do for you!

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