Cupboards Direct Ltd Reviews 

342
TrustScore 2 out of 5

2.0

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Rated 1 out of 5 stars

Ordered a plan chest with this company in August. I have emailed them multiple times and rang the office twice and have been promised a call back on both occasions. Zero communication about it and wil... See more

Rated 2 out of 5 stars

I think the problem rests with the supplier, Dams Furniture. The order was in 14 sections. One was missing, and two in the wrong wood. Incorrect labelling of parts (two contradictory labels... See more

Rated 1 out of 5 stars

I ordered six tables late on a Monday for an event on Thursday . In capitals it says NEXT DAY DELIVERY. I didnt expect them on Tuesday but certainly on the Wednesday. They arrived late on Friday a... See more

Rated 2 out of 5 stars

Good product but no information about durability when used outside in the garden on a permanent basis. The product looks ok for use outside but not for prolonged outdoor use. Information about thi... See more

Company details

  1. Storage Facility

Information provided by various external sources

Based in Northampton, Cupboards Direct is one of the UK’s leading suppliers of Industrial Workbenches and thousands of other products used in Transportation, Storage , Environmental, Workshops and Office locations. Over 6000 products available including the UK’s largest choice of lockers, cupboards, shelving solutions and much more. With over 25 years experience we know the cupboards business inside out. With have no minimum order value and no handling charges to qualify for our FREE Delivery for all deliveries within the UK Mainland (Highlands and Islands extra) Our full ecommerce website allows you to order your items quickly and easily and we accept all major credit and debit cards. We can also offer up to 30 days credit to recognised institutions such as Education facilities, Governments, Charities and NHS Hospitals etc. If you are unable to find the products you need, please contact us either by telephone, fax or email and we’ll do our very best to meet your needs. Visit the Cupboards Direct website for more details.


Contact info

2.0

Poor

TrustScore 2 out of 5

342 reviews

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2.0

All reviews

(342)

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Rated 5 out of 5 stars

The lockers we ordered to be built …

The lockers we ordered to be built arrived at the allocated time with regular updates of progress from the team at Cupboards Direct. Product was in excellent condition and packaged well for delivery. Thank you!

September 22, 2017
Unprompted review
Rated 2 out of 5 stars

We ordered a wall cupboard with locking …

We ordered a wall cupboard with locking doors for what was advertised as a '10 file cupboard'. After fitting to the wall and placing lever arch files in cabinet, it would only take 8 files as the door would not close if 10 were placed inside. (the lock on the left hand door is in the way). A very bad design fault which the company should address.

August 22, 2017
Unprompted review
Cupboards Direct Ltd logo

Reply from Cupboards Direct Ltd

Good Morning Mr Staniforth

Thank you for taking the time to review your order placed with us and bringing our attention to the issue you have had. I understand that our sales team have been in contact with you regarding this and it has now been resolved.

Due to our customers making us aware of such issues we can continually keep our site and service up-to-date.

Rated 3 out of 5 stars

Delivery problems

When I placed the order it stated that delivery would be 3 working days. It arrived after 3 weeks! Not great and although the lady I dealt with was lovely, and always said she would get back to me with answers, it was always me who had to chase for those answers as they were never forthcoming.

August 13, 2017
Unprompted review
Rated 5 out of 5 stars

Excelllent service

Excelllent service. I telephoned 3 days before the School finished for the summer break and I needed to have the laptop trolley delivered before 3 PM on the last day. Sean managed to exceed my expectations and the laptop trolley was delivered by 9.30am on our last day of term. With no extra charge.

August 2, 2017
Unprompted review
Rated 5 out of 5 stars

Very efficient and impressive service.

Very efficient and impressive service.

I ordered a glass table from Cupboards direct. I was kept up to date as to when the table was going to be delivered, and the person I spoke to, Sean, was very courteous and professional.
I recommend any customer to buy from Cupboards direct

July 20, 2017
Unprompted review
Rated 2 out of 5 stars

Good product but no information about …

Good product but no information about durability when used outside in the garden on a permanent basis.
The product looks ok for use outside but not for prolonged outdoor use.
Information about this would be very useful.
If varnishing will make it last longer and look better for longer, then make this clear please.

May 30, 2017
Unprompted review
Rated 2 out of 5 stars

Came later than the expected delivery …

Came later than the expected delivery date, rude delivery driver. I wasn't going to write this as sometimes things are late but the driver was rude so I think that it's just not good enough. Shaun was so helpful when ordering, it's a shame that the delivery service let the service down.

May 24, 2017
Unprompted review

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