Cupboards Direct Ltd Reviews 

342
TrustScore 2 out of 5

2.0

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Rated 1 out of 5 stars

Ordered a plan chest with this company in August. I have emailed them multiple times and rang the office twice and have been promised a call back on both occasions. Zero communication about it and wil... See more

Rated 2 out of 5 stars

I think the problem rests with the supplier, Dams Furniture. The order was in 14 sections. One was missing, and two in the wrong wood. Incorrect labelling of parts (two contradictory labels... See more

Rated 1 out of 5 stars

I ordered six tables late on a Monday for an event on Thursday . In capitals it says NEXT DAY DELIVERY. I didnt expect them on Tuesday but certainly on the Wednesday. They arrived late on Friday a... See more

Rated 2 out of 5 stars

Good product but no information about durability when used outside in the garden on a permanent basis. The product looks ok for use outside but not for prolonged outdoor use. Information about thi... See more

Company details

  1. Storage Facility

Information provided by various external sources

Based in Northampton, Cupboards Direct is one of the UK’s leading suppliers of Industrial Workbenches and thousands of other products used in Transportation, Storage , Environmental, Workshops and Office locations. Over 6000 products available including the UK’s largest choice of lockers, cupboards, shelving solutions and much more. With over 25 years experience we know the cupboards business inside out. With have no minimum order value and no handling charges to qualify for our FREE Delivery for all deliveries within the UK Mainland (Highlands and Islands extra) Our full ecommerce website allows you to order your items quickly and easily and we accept all major credit and debit cards. We can also offer up to 30 days credit to recognised institutions such as Education facilities, Governments, Charities and NHS Hospitals etc. If you are unable to find the products you need, please contact us either by telephone, fax or email and we’ll do our very best to meet your needs. Visit the Cupboards Direct website for more details.


Contact info

2.0

Poor

TrustScore 2 out of 5

342 reviews

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2.0

All reviews

(342)

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Rated 5 out of 5 stars

Great experience, excellent furniture

Easy to order. Good communications for choosing tray colours and organising delivery date. The driver was the same one as last time - very friendly and happy to help. Only thing that confuses about this company is that one they telephone to arrange delivery they call themselves Monarch Furniture.

February 3, 2017
Unprompted review
Rated 5 out of 5 stars

Salt box

Sean sorted out my mistake on my order with no issue. Friendly and efficient I would recommend them with no hesitation. Thanks S.Hamilton

January 25, 2017
Unprompted review
Rated 5 out of 5 stars

Excellent service

First time we have used Cupboards Direct and although the product we required had been discontinued, they were very helpful in giving us the details we required to select a suitable alternative. An excellent service received.

January 24, 2017
Unprompted review
Rated 5 out of 5 stars

Helpful, friendly and professional

As the title describes I found Cupboards Direct (I dealt with a lady called Ruth) to be helpful, friendly and professional. All correspondence was responded to within a day maximum and no query or question was too much trouble.

I would definitely recommend Cupboards Direct and wouldn't hesitate to use them again should the need arise.

January 10, 2017
Unprompted review
Rated 5 out of 5 stars

Fab service!

Great communications from staff - gave good advice and kept me up-to-speed on my order.
Goods exactly as ordered.
Happy customer :)

January 10, 2017
Unprompted review
Rated 5 out of 5 stars

Excellent quality at the right price

This company was an absolute pleasure to deal with. Shaun is a total asset to this company giving regular updates on stock that was coming in. The table was very competitive priced and Was of good quality with no faults whatsoever, which appears to be a rarity these days. Well done cupboards direct. Definitely on my top list of best buys

December 20, 2016
Unprompted review
Rated 5 out of 5 stars

Brilliant service

I find using on-line companies can be faceless, but when I called for a proof of delivery I felt the service was personal and professional and sorted quickly, I would recommend them and use them again if required.

Kind Regards
Zena

December 20, 2016
Unprompted review
Rated 5 out of 5 stars

Superb quality

The stools look amazing and exactly like they do in the picture. There was a slight delay in delivery however when I contacted cupboards direct the lady I spoke to was extremely helpful and kept in touch with me.

Would highly recommend using this company and will be using them again

December 13, 2016
Unprompted review
Rated 5 out of 5 stars

Great Sturdy cupboard

The cupboard was delivered quickly and was already assembled - a miracle in this age of flat pack :). It is a sturdy cupboard well put together and I have been using it now for 4 months and would be lost without it. I purchased an extra shelf to put smaller things on and it gives ample room for storage.

October 30, 2016
Unprompted review
Rated 5 out of 5 stars

Service

Was taking long to arrive . I phoned and then arrived in a few days.

September 30, 2016
Unprompted review
Rated 5 out of 5 stars

This is a dependable company, with high quality producted, delivered on time!

I placed an order with Cupboards Direct. A day later I got a phone call from a customer service rep to talk about the delivery date. I got a second call confirming that. Then, on the day, I called to double check, got another person who checked the delivery and called me back with a delivery window. It arrived on time. The cupboard was in well-packed segments, ready for self-assembly. Exactly what I ordered -- in good condition and on time! Great -- I would definitely recommend Cupboards Direct to anyone!

September 26, 2016
Unprompted review
Rated 4 out of 5 stars

Janitor cupboard

Ordered their budget janitor cupboard. Arrived promptly in good condition. Was left in my unlocked garage as arranged so I didn't have to take time off work, which was brilliant. Cupboard was as advertised and good value. Only snag was the hanger rail was a poor fit. It had been cut roughly and too short. Anything hung on it would have pulled the rail out of its fixings. I asked for a replacement part, which was supplied very quickly and without question. This one fitted perfectly. I'm very pleased with the product and the prompt, courteous service I received at all times. I need a small low standing cupboard now. I won't look anywhere else.

September 23, 2016
Unprompted review
Rated 3 out of 5 stars

Problems with delivery

Very helpful customer services at Cupboards Direct. We had wanted a white cupboard big enough to store and keep tidy the hoover, ironing board, iron, pans, brooms and various other items in a utilty room and we were very pleased to see just the item on Cupboards Direct web site. We checked before buying if we would be given adequate notice of the delivery day as we needed to make arrangements to be there, unfortunately the delivery company could not do this so they made two unsuccessful attempts to deliver before successfully doing so on the third try. This was very frustrating as it took about four weeks. One door is a slightly different colour from the rest of the cupboard and there were two marks on the cupboard which we covered with tippex. We did not have the strength to return the cupboard and in the location the colour change is not noticable.It has greatly improved the room.

August 29, 2016
Unprompted review

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