Danceandleisurewear Reviews 

218
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Superb customer service We urgently needed 2 pairs of specific tappers and pointers gymnastics shorts for a gym competition. These were sourced for us and posted guaranteed delivery arriving on time... See more

Rated 5 out of 5 stars

After ordering items for our dance school show from www.danceandleisurewear we were very pleased with quality, the sizing information was accurate & customer service very helpful with speeding up deli... See more

Company replied

Rated 5 out of 5 stars

Having regularly shopped online with Dance Leisurewear I am surprised to read the reviews below, I have used them for many years as have parents within the same dance school. We order all our uniform... See more

Rated 5 out of 5 stars

First of all I would like to thank dance and leisure wear for making my daughters first pointe ballet shoe fitting so special. She was given so much time and did not feel rushed even after trying on s... See more

Company replied

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4.4

Excellent

TrustScore 4.5 out of 5

218 reviews

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4.4

All reviews

(218)

0 reviews in the last 12 months

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Rated 1 out of 5 stars

Think twice before ordering!

Wish I had read the reviews on this company before placing an order with them. My dance costume arrived within a few days of ordering which I was pleased about. However, trying to get my money refunded when I returned the costume was not so speedy. Almost three months later and after getting my bank involved I have eventually got my money back. This company have zero customer service and just do not correspond when you try to contact them. Very, very frustrating. Would certainly advise that you think twice before ordering from them.

June 12, 2018
Unprompted review
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Reply from Danceandleisurewear

Hello Marie
We are very sorry to read this review & for the issue you had with your return, I can now see this has been resolved.

Rated 1 out of 5 stars

DO NOT ORDER FROM THIS COMPANY!!

DO NOT ORDER FROM THIS COMPANY!!!
Unfortunately before ordering I had not seen the numerous negative reviews regarding undelivered products and incorrect deliveries. I have had the worst experience possible. After ordering tap shoes last November for a Christmas present my initial order was incorrect and they sent out the wrong shoes. These were sent back immediately back in November and I was told the correct shoes would be dispatched the same day. They took almost £350 out of my account and NEVER sent the shoes!! 6 months on, numerous emails and phone calls, still NO SHOES AND NO REFUND! They had taken my £350 and I had absolutely nothing to show for it. It has taken 6 months and the bank having to get involved to take the case further to get my money back!! Absolute nightmare and companies behaving like this should be shut down.

June 11, 2018
Unprompted review
Rated 5 out of 5 stars

Fast efficient service

Fast efficient service, online chat was very useful as sizes can be difficult with Dance shoes. Will use again

June 6, 2018
Unprompted review
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Reply from Danceandleisurewear

Thank you for your review Georgia, the chat facility is a very useful aide for customers. We look forward to you ordering again!

Rated 5 out of 5 stars

Excellent service

Bought leggings , comfortable & well made. Excellent service , would purchase again.

June 5, 2018
Unprompted review
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Reply from Danceandleisurewear

Thank you for your review, we are pleased to hear your feedback.

Rated 5 out of 5 stars

Excellent all round

Ordered dance comp costume, beautiful quality & super fast free delivery . Sure we will be back again thank you Dance Leisurewear

May 31, 2018
Unprompted review
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Reply from Danceandleisurewear

Thank you for your review, we hope the comp went well :-)

Rated 5 out of 5 stars

Recommended Dance and Leisurewear

Recommended Dance and Leisurewear, we use this company for our dancing school uniform . The design was a simple process & the Team were very helpful creating the perfect uniform for us. The ordering is simple online for our parents & delivery / service is great. The quality of the garments are excellent .

May 30, 2018
Unprompted review
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Reply from Danceandleisurewear

HI Sophia, we are so pleased you loved your uniform & thank you for this lovely review.

Rated 5 out of 5 stars

Excellent Service

Excellent Service

Dance and Leisurwear is my favourite dancewear company for a number of reasons. Excellent customer service instore and online Products are great quality for reasonable prices. Love the styles and the store at Morecambep is always immaculate and inviting. Staff are very polite and helpful.

May 27, 2018
Unprompted review
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Reply from Danceandleisurewear

Thank you Karen, this is such a lovely review thankyou. We love seeing you in store & sure it wont be long until next time ;-)

Rated 5 out of 5 stars

The leotard i bought is good value

The leotard i bought is good value, comfortable & easy to care for. I am pleased with it and would recommend it. Delivery was also very quick

May 18, 2018
Unprompted review
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Reply from Danceandleisurewear

Thank you Barbara for your kind review

Rated 5 out of 5 stars

Lovely Leotard

Lovely Leotard, excellent quality & the price was the best online. Great service & fast delivery

May 10, 2018
Unprompted review
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Reply from Danceandleisurewear

Thank you for your lovely review!

Rated 5 out of 5 stars

Quick delivery and excellent quality…

Quick delivery and excellent quality items! Girls love their personalised bottles

May 10, 2018
Unprompted review
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Reply from Danceandleisurewear

Thank you for your kind review, we are pleased the girls love the bottles we do too :-)

Rated 5 out of 5 stars

Very happy with this purchase

Very happy with this purchase, the shoes are exactly as hoped and great value at this price. Arrived in good time.

April 24, 2018
Unprompted review
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Reply from Danceandleisurewear

Great to hear, thank you Amy

Rated 1 out of 5 stars

HORRENDOUS EXPERIENCE

I ordered 2 pairs of dance shoes for size (with the intention of returning one pair) online. They were advertised as in stock and they would be dispatched within 1 working day in most instances. HOWEVER, after 10 days the shoes had not arrived. Phone calls were ignored and eventually I made contact through web chat. I was advised that they were in the post and would be with me within 3 days. I knew this was not true as they stated that they would send an e-mail when the goods had been dispatched. After another week I emailed them to cancel the order and request a refund and lo and behold the very next day they were in the post. Total time taken - 3 weeks. I returned the unwanted pair. On their website they state that a refund will be processed within 30 days. I waited for over 30 days and tried to contact them again by phone and web chat to no avail. It wasn't until I e-mailed them and threatened to take further action that I managed to get my refund. You may be one of the lucky ones who gets good customer service, but I wish I had read trustpilot reviews before I purchased them. Needless to say I shan't be buying another pair of shoes from here that I currently need. They seriously need to up their customer service.

April 23, 2018
Unprompted review
Rated 5 out of 5 stars

Great all round

Ordered some shoes from them online, very reasonably priced. They arrived within a few days, fit well (I ordered 1/2 size bigger than I normally wear) and they look great. Best dance shoes I ever had. Will order a second pair.

April 17, 2018
Unprompted review
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Reply from Danceandleisurewear

Hi Jess, we are pleased to hear you were very happy with your new shoes!

Rated 5 out of 5 stars

Pricing was good

Pricing was good. Shipping was super quick.Very impressed by the service all the way through the transaction to receiving the Leotard. Will buy again!!

April 15, 2018
Unprompted review
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Reply from Danceandleisurewear

Great to hear thank you Sheryl

Rated 5 out of 5 stars

Excellent customer experience

Excellent customer experience
Spoke on live chat on Wednesday to ask advice on stock of a costume I needed for Friday, Dance & Leisurewear were the only company I could find that had stock of the item. Ordered at 2pm & it arrived following day, it looks beautiful & saved the day. Thank you so much I will definitely shop again an would recommend to others.

April 13, 2018
Unprompted review
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Reply from Danceandleisurewear

Thank you very much Fiona for this review, its always great to hear we can help out in stressful situations :-)

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