Danceandleisurewear Reviews 

218
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Superb customer service We urgently needed 2 pairs of specific tappers and pointers gymnastics shorts for a gym competition. These were sourced for us and posted guaranteed delivery arriving on time... See more

Rated 5 out of 5 stars

After ordering items for our dance school show from www.danceandleisurewear we were very pleased with quality, the sizing information was accurate & customer service very helpful with speeding up deli... See more

Company replied

Rated 5 out of 5 stars

Having regularly shopped online with Dance Leisurewear I am surprised to read the reviews below, I have used them for many years as have parents within the same dance school. We order all our uniform... See more

Rated 5 out of 5 stars

First of all I would like to thank dance and leisure wear for making my daughters first pointe ballet shoe fitting so special. She was given so much time and did not feel rushed even after trying on s... See more

Company replied

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4.4

Excellent

TrustScore 4.5 out of 5

218 reviews

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4.4

All reviews

(218)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick and easy delivery

Quick and easy delivery, I ordered two sizes and the returns process was quick (but not free)

April 9, 2018
Unprompted review
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Reply from Danceandleisurewear

Thank you Daisy, we are currently looking into offering a free return service but we do like to keep our prices as low as possible.

Rated 5 out of 5 stars

Such a beautiful shop

Such a beautiful shop
We booked a Pointe shoe fitting for my daughters first pair, she was made to feel very special & lots of care and attention was taken during the fitting. The shop is full of beautiful Dancewear so we will definitely be back. Thank you very much

April 9, 2018
Unprompted review
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Reply from Danceandleisurewear

Thank you Julie, we do like to make the girls feel special with their first Pointe shoes this is a memory for them. Hope to see you again soon!

Rated 5 out of 5 stars

Personalised gymnastics shorts

Personalised gymnastics shorts

Not only could we pick the name, we could pick the colour of the diamonds and then add a logo. We over the moon with the finished result and delivered promptly. Thanks a million!!

April 5, 2018
Unprompted review
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Reply from Danceandleisurewear

This is lovely Mary, we make & print all our personalised items in store so to hear feedback is wonderful.

Rated 5 out of 5 stars

Ordered Bloch Tap shoes & what a…

Ordered Bloch Tap shoes & what a fabulous shoe. My daughter loves them. The sound quality is great and will only improve with time. Very happy and would recommend. Easy to order & helpful chat to discuss sizes, arrived quickly . Would recommend Dance Leisurewear and will shop again with them.

April 3, 2018
Unprompted review
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Reply from Danceandleisurewear

Thank you Joanna, its great to hear we could advise you on these shoes for your Daughter.

Rated 5 out of 5 stars

Good Service

Good Service, Good Product

We have ordered Roche Valley shoes on several occasions from Dance & Leisurewear because the shoes are well made and fit ladies size 8 feet well. They are also very competitively priced: usually the best buy. Delivery is quick and efficient.

April 2, 2018
Unprompted review
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Reply from Danceandleisurewear

Hi Peter, glad your happy with your orders.

Rated 2 out of 5 stars

Ordered a leotard for my daughter over…

Ordered a leotard for my daughter over a month ago... never arrived and no answer on phone plus no reply to 3 emails!

March 30, 2018
Unprompted review
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Reply from Danceandleisurewear

Hello Danielle
We can see you have received your order, we are sorry for any delay.

Rated 5 out of 5 stars

Good quality

Good quality

Nice product. Good quality. Well done lettering. Size a bit on the small size for the age group. Quick delivery.

March 28, 2018
Unprompted review
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Reply from Danceandleisurewear

Thank you Emma

Rated 5 out of 5 stars

My son loved it!

My son loved it!

It’s so hardcore to find dance products for boys. The costume bag I ordered is great and my son loved it and uses it all the time. Can fit 5-6 costumes in easily!

March 28, 2018
Unprompted review
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Reply from Danceandleisurewear

Thank you Natalie, we like to make as many products for boys too as there is never enough for them :-)

Rated 1 out of 5 stars

DO NOT PLACE AN ORDER WITH THIS COMPANY

I placed an order on 4th March and these have still not been delivered. Phone is on permanent ansaphone and live chat does not respond.

I have left voice messages, emails and contact us notes, but absolutely no response.

March 28, 2018
Unprompted review
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Reply from Danceandleisurewear

Hello Eddie, we are sorry for the issue with your order. We did send an email to advise of the delay but we can since see a full refund has been issued.

Rated 5 out of 5 stars

Excellent service and delivery

Excellent service and delivery! Very happy with Dance and Leisurwear website, all the Dancewear from one place & great prices! Recommended to all my friends!

March 27, 2018
Unprompted review
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Reply from Danceandleisurewear

Lovely to hear thank you Stacey

Rated 1 out of 5 stars

Awful, avoid at all costs!

Update : Dance and Leisurewear have said by email they've refunded the order. Just need to check the bank account. Ordered a pair of ballet shoes and ribbons 10 days ago and paid for 1st class delivery. Order is a no show and still says processing when I log in. They dont answer the phone, it is a permanent recorded message so I went on web chat on Thursday. The first responder disappeared half way through the conversation, the second said the order was posted on Monday. Since then I have left 3 voicemails, sent 3 emails, 1 Facebook Messenger message and 3 web chat messages as web chat is now unavailable too and has been since Friday, and no response to any of my attempts to contact them! I have requested a refund but Im not holding my breath. Trading Standards is next if they dont respond by tomorrow, but for future customers, avoid at all costs!

March 25, 2018
Unprompted review
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Reply from Danceandleisurewear

Hello Louise
We are sorry for the issue with your order & can see this has been resolved with a full refund.

Rated 5 out of 5 stars

Excellent customers service

Excellent customers service
Following a slight problem with item purchased I was extremely impressed with the efficient and professional customer service . I would definitely use this company again & recommend them.

March 21, 2018
Unprompted review
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Reply from Danceandleisurewear

Thank you Sarah, glad we mananged to resolve the issue for you.

Rated 5 out of 5 stars

Love the choice online & in the shop

Love the choice online & in the shop, always received great service. My daughter loves your shop. I use online also as it’s more convenient, orders have always arrived quickly in the post but we do pop in on Sundays which is perfect for us that you are open . See you soon I am sure 😊

March 20, 2018
Unprompted review
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Reply from Danceandleisurewear

Lovely review thank you Shauna

Rated 1 out of 5 stars

Terrible experience - avoid!

Appalling customer service - they took my money and did not supply the goods I had ordered!
In the middle of February I ordered a pair of trainers and around a week later dance and leisurewear emailed to say they were delayed due to a problem with a supplier. I have been trying to request a refund ever since but there is no answer on the phone and they don’t reply to emails or Facebook messages. Six weeks later I don’t have any trainers either. Avoid!

Update: Dance and Leisurewear have responded below that I received a refund but unfortunately this is not correct and no refund was received.

March 20, 2018
Unprompted review
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Reply from Danceandleisurewear

Hello Frances, we are very sorry to hear this. We can see you have received a full refund for this order.

Rated 1 out of 5 stars

I should have read the reviews here…

I should have read the reviews here before ordering a pair of shoes from them. I ordered them over a month ago, they took the money straight away and since I have been unable to contact them, they never answer the phone, you always get a recorded message? You go on to their website which looks great but they never answer the live chat, it appears you are always second or first in a queue which never goes down? They don't answer messages left on the site to call except the first time to take my order! Avoid at all cost and don't buy anything from them!

March 19, 2018
Unprompted review
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Reply from Danceandleisurewear

Hello Stephen
We are sorry for the delay with item & can see you have received a full refund.

Rated 5 out of 5 stars

Really happy with my purchase

Really happy with my purchase. Have ordered from this company before several times. Good value for money, leotard is a lovely bright pink and of great quality 👍

March 19, 2018
Unprompted review
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Reply from Danceandleisurewear

Thank you Josie, great to hear you are happy with the leotard.

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