DCG Stores Reviews 145

I was trying to order a futon set and called customer service to get a question answered.....always placed in a call loop that keeps telling you to press 1.....after leaving a message and an email....5 days later, still nothing.....which I guess is good....made me look them up and read reviews....I think I will order somewhere else.....If I cant get customer service on the front side....I cant imagine I would get it on the back!!!!!

The futon frame and mattress were received as ordered. I saw all of the negative reviews here after I placed my order and was initially concerned when I received the frame without the mattress. I contacted DCG by replying to their confirmation email and they promptly provided the following response: "The mattress is shipped separately as they are made to order. We did request an update on the status of your order. We do apologize you have not received it yet. There has been a bit of a backup in our warehouse due to the high numbers of orders we have received. As soon as we have tracking/shipping information it will be forwarded via email."
I received the mattress 5 days later and put the futon together with no issues. It looks and feels great. I realize that many people have had a negative experience, but since most people only write reviews when something bad happens, I thought I should share my positive experience with this purchase.

I should have read the reviews. SHipped frame for a high end futon bed....no mattress...got the runaround from customer service...NO help whatsoever. and I have to wait several weeks MORE to see IF the mattress arrives. Meanwhile they have charged my account for the entire amount. What a scam!! Never do business with DCG...NEVER!
always will read reviews...86% BAD !! wow.

Zero stars if possible, the worst customer service
Run, Run, Run, fast away from these dirt bags

I should have read the reviews before I ordered from them. They do not disclose their return policy in full when you discuss a return with them, not is there any "free" shipping. It is added on to the price of the item so beware if you return something to them. The quality wasn't as good in person as shown on the website either.

So I bought this South Shore Spark bed from DCG stores online. Should have checked their reviews 1st, but I bought the bed & matching headboard here because it was $40 cheaper than anywhere else. Well trying to save $40 cost me $110. When the bed arrived, the boards were broken & the wood was chipped. I never even open the box to the headboard. I called customer service & they told me I had to respond to the confirmation email to talk to customer service. That was the only way they would correspond with me. They had me send pics, etc. Then they had to send it to upper management. They decided to refund me for the bed with no return necessary. They could clearly see in the pics that it was junk. But I had to follow all these instructions for returning the headboard & only had 10 days to do it. So I drive 45 min to the nearest UPS store only to find out that it will cost me $118 to ship it back. The difference between what I paid & what they reimbursed me was $110. When I emailed them about it, they said they were sorry, but that's their policy. I emailed back & said that's why out of 38 people, they only got 1 star. Told them I'd be #39. Wish I'd have read these reviews b4 purchasing from them. Won't happen again!!! Trust me, pay the extra $ elsewhere!!!

Should have come here before ordering... My bad.
Ordered a cabinet 6 weeks ago. No further contract from DCG stores. Tried to call them today and got into a voice mail loop where it keeps saying press 1 to speak to someone and when you press 1 the loop starts again. Wish I had done my homework.

Wow my bad for not reading how bad this company sucks before purchasing a "Weatherproof Outdoor Futon Cover" that is NOT weatherproof!
i'm going to add to the very long list of complaints and bad reviews.I did not see ONE good one. They put out crap then charge too much money for it and do not back it up when there is a problem.
I bought a weather proof outdoor futon cover that in 6 months of Seattle living (not Arizona sun) was faded AND it was partially covered when not in use. Then I left it out of the rain over the winter and it was soaking wet and the mattress underneath molded. Didn't see ANY different than an indoor futon cover and paid > $100. Also was delivered WAY later than promised. DO NOT BUY FROM THIS COMPANY! AWFUL!!

This is not a good store to buy from.

Here is my experience. I ordered an item (cover for a futon) and it did not work for me, so I had to pay shipping myself to ship back. When it arrived back at their store, they did not immediately credit it until about a month later when I called them as asked them for the credit. Then, when the credit was made they did not give me back my full amount, but deducted the original shipping that it had cost them. So, in total I am out approx $30.00 with no product.
Never order from this company. I certainly will not!

THE ABSOLUTE WORST!!!!

This company is yet another scam artist outfit that somehow snuck through the cracks and is selling product on Amazon. WARNING: NO FREE SHIPPING RETURNS HERE. You have to ask them permission via email to even be able to return the item. You wait and wait for the response. They send you a label making you think that is your free shipping label. It is not. Ordered $150 chairs that didn’t work. They cost $105 to ship back. Uhh..guess I’m stuck with the two low quality ghetto chairs. I’ll give them away to charity. What a total and utter sham. Avoid avoid AVOID!

DO NOT buy anything from this 3rd party store on Amazon!! Not sure why Amazon hosts them because they are well below Amazon standards. Ordered a rattan chair with a $263 price including delivery. Chair was annoyingly squeaky. Was told by DCG that I needed to pay $333 to return chair and also told me that "ALL CHAIRS SQUEAK" so a refund probably not possible so I would have to accept a replacement. If the next chair squeaks (as they claimed all do) then I'd have to pay another $333 to return for another replacement. Etc etc.... They honestly expected me to be foolish enough to pay $333 and return. Maverick eventually told me he cannot answer any questions because Amazon is taking care of it instead. (Amazon already told me to email DCG directly since Amazon wasn't the seller and therefore wasn't responsible and Maverick already knew that). DCG ignored my requests for a refund and I was stuck with a squeaky chair that I can't use now. It really seems like they are just trying to get rid of defective inventory that they otherwise can't move. Trust the 82% who gave DCG bad review! Amazon should dump them in my opinion. WORST customer service team I ever experienced.

very bad. it took forever for my order to be processed. still haven't received what i paid for. horrible website.

Worst customer service ever!!! Poor quality products.
Ordered a futon cover and two matching 18" pillows. Received cover but no pillows. (Cover, BTW, was very cheap quality, but whatever). Emailed them regarding missing pillows. Pillows were finally tracked down and sent. When I received the pillows they looked small. I measured them (seam to seam) and they were 16" at best. One pillow was so over-stuffed it wouldn't even sit straight and the seams looked like they were going to split open. The two pillows together were so different...one very fat, the other one not. Both were 16" not 18" as advertised. I emailed DCG. Was told by Brittany to send pictures of the pillows with the inside of the pillows removed and measuring tape from seam to seam, which I did. She then just stopped responding. I emailed and called several times asking for the status. She finally responded by email telling me that the manufactorer said the pictures were taken incorrectly....that the inside of the pillow should not have been removed (like she told me to do) and that they would not replace. BTW, A measurement from seam to seam on a pillow does not change whether the pillow is filled or not unless it is a stretch fabric which this one clearly is not. So again, DCG stopped replying to emails, doesn't answer calls, return voicemails, etc. I'm guessing they are too busy dealing with unhappy customers. I asked how I can return these pillows for a refund and no response. Any decent company would have either replaced the items by now or refunded me the money, no questions asked. This is obviously NOT a decent company. Will now dispute it with my credit card company and will leave poor reviews on every social media I can. Poor quality products and poor customer service. Overall a very sucky company.

I wish I could give zero stars. Do yourself a favor and steer clear of this company. I bought two futon covers that are hard as a rock. After two weeks I would have preferred to have my old ones back.
I was in an accident in Kenya and lost the use of my right arm, when I got home I couldn't go upstairs to our bedroom and needed something comfortable to recuperate. My vocal cords were also paralyzed so I couldn't call. Several emails later, nothing but excuses.
Email to DCG
"My initial issue with the mattress is that you did not show this white shoelace looking string that actually is how the 'tuft' was PULLED into a 'tuft'. It is NOT upholstered as your website indicates and this is not as 'pictured'. Yes, I am aware it is not a photograph, but a drawing. This string is not shown in the drawing. If you wanted to "give customers an idea of how the mattress is constructed" this string should have been shown. From the DCG website: "All-over print allows the cover to be used and displayed on all sides" Not with that string sticking up...what keeps it from getting pulled or snagged with use? It doesn't even match the material! 'Tufted futon cover for a clean luxury upholstered look' That's laughable.

Now the pillows: The 'thread' is plastic and looks like fishing line. It is obvious they were sewn on three sides and the third was shipped closed with this plastic thread that is sticking up and a tangled mess. You could put an eye out if you put your head on it! There's no way to cut it without the whole side coming apart. Also, the design on the material is not centered and you can FEEL and SEE the lumps in them through the material. This is some of the shoddiest, haphazard, workmanship I have ever seen. I've had to order REAL covers for them because they can't be used without them."

The customer service comments have got to be written by their own employees.

I orderd a bed frame, headboard and footboard. The bed frame came completely scratched up, with no protective wrapping. I took pics and sent them within an hour of receiving everything. Also, the nuts and bolts were left out of the order. It took me 19 emails and 3 weeks to finally get a response offering me another bed frame or a credit (that did not cover the cost of a new frame) I took the credit so the relationship could be ended. Took another week to get the credit. Very frustrating and uncaring management. I noted in a final email that the manager needs some work in the area of customer service and never got a response to that. Will stick with Amazon!!

Great customer service listened patiently to me and tried genuinely to find a solution. Only getting back in touch with me took a bit long, since the employee I spoke to seemed to be very busy. Still, I was treated very nicely by a person that I believe was named Maverick.

Horrible company don’t wasting your time with this company absolutely disgusting

Horrible customer support and was billed twice. Company stated we had 2 orders under my wife's name and mine. I questioned before I ordered the second time we did not have an existing order and was told no.

We now have 2 futons and charged twice. DO NOT USE THIS COMPANY

I should have listened to all the bad reviews...DO NOT buy from this company. The company misleads customers by posting highly incorrect images and descriptions of products, does not include packing slips with their products so you cannot verify what you've actually been sent, does not trust a customer when he/she has an issue with their product or believes they have been sent the wrong product, then proceeds to punish the customer in charging shipping for something that is the company's fault (posting a picture/name of a color that does not at all match the actual), in addition to charging for original shipping!! I sincerely hope this company improves its policies and quality of service. It is always difficult to buy textiles online since I understand that colors that are digitally represented do not exactly match the actual, but for this reason specifically, DCG Stores should have a more customer-serving return policy. Moreover, the discrepancy in my case was very large to the point where what I received was COMPLETELY different from the pictured and described color. What a disappointment.

Very bad experience! Do not buy from this website!!!!! There is no customer service at all! You pay high price for very poor quality products. You will be charged for mattress and cover separably, but actually the mattress itself has no cover. The premium designer cover that you pay close of 70$ will play a role of the upholstery. The tufting is so unprofessional. I ordered brownish color cover and the tufting was done with white thick string tearing the cover.

I would like to upload some photos taken from this high" QUALITY " Matress " . So, it should be" 10 inches and is covered by 3 sided zipper cover for "easy removal", but Unfortunately you will not be able to remove the cover ever( please see the pictures below). I am not going to commend on the description of the different layers of the mattress and how comfortable and relaxed you will be, because it is not true.
You pay about 1000$ for this futon, but you can go to Wal-Mart and buy the same one for 300$ with included delivery.