Deeside Heating Reviews 150

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the ease of setting up appointments and the prompt, professional, and efficient completion of work. Many appreciate the clear explanations provided by the staff, often accompanied by pictures and videos, ensuring a thorough understanding of the services performed. Reviewers frequently commend the staff for being friendly, polite, and well-informed. They value the reliability of the team, who consistently arrive on time and are responsive to questions and concerns. The company's communication, including confirmation texts and photos of the arriving engineer, also contributes to a positive customer experience.

What people talk about most

Service

People report positive experiences with service, consistently praising the punctuality and professionalism of... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really easy to set up a service for my gas boiler at a day and time that suited me. Engineer texted confirmation of arrival time on the day. Friendly, told me what he needs to do and carried out the... See more

Company replied

Rated 5 out of 5 stars

Engineer arrived as expected and was very nice. He explained everything he was going to do. After the service was finished he showed me pictures of the work he had done to my boiler and explained... See more

Company replied

Rated 5 out of 5 stars

I have been a customer of Deeside heating for many years they are very reliable and explain everything that they have done while servicing my boiler David and his team always arrive on time and answe... See more

Company replied

Rated 5 out of 5 stars

Very good experience with Deeside Heating who also provide plumbing services. Good fair estimate provided before work commenced, time for work agreed at short notice, reliable experienced plumber arri... See more

Company replied


Company details

  1. Heating Contractor
  2. Gas Engineer
  3. Boiler and Heating Service
  4. Plumber

Written by the company

Heating engineers based in Aberdeen, covering the North East of Scotland. Worcester Bosch Accredited installed. Gas Safe Registered. OFTEC Registered. Unvented hot water systems, We have qualified engineers with certification for unvented systems. Heat Pumps- we have engineers certified to work on heat pumps, annual service of heat pumps. We Install, service and repair gas, LPG and oil boilers. We offer a range of Landlord Services- Gas Safety Inspections, Portable Appliance Testing, Legionella Risk Assessments. We also offer a range of plumbing services, fixing leaky taps, faulty toilet flush valves etc. Annual boiler servicing- just get in touch and we can provide an estimate. We have a range of services to suit different appliances, most boiler require an annual routine A level service, at intervals they do also need a more in depth B level boiler service which can involve replacing electrodes and gaskets to ensure the boilers continued safe and efficient operation. Heap pump servicing- we have 3 qualified heat pump engineers. F Gas qualified engineer. New Boiler, we can provide a free no obligation quote, just get in touch. Up to 12 year manufacturers guarantee on Worcester Bosch boilers that we install. We install combi boilers, system boiler and regular boilers. Natural gas, lpg and oil systems. We can provide advice on your system and recommend where energy improvements can be made.


Contact info

4.9

Excellent

TrustScore 5 out of 5

150 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First class service

First class service from Kyle
Service completed, arrived on time, efficient and very clean and tidy
A credit to your team
Thank you!

September 23, 2024
Unprompted review
Deeside Heating logo

Reply from Deeside Heating

Thanks for the review!

Rated 5 out of 5 stars

Very Professional company and great service!

The Engineer, David Hutcheon arrived in good time and performed a very thorough Boiler Service including a repair, also offered good advice.

Completed the service schedule within the manual and provided comprehensive inspection report based on the service - I have not seen this from other companies.

Would definitely use Deeside Heating again, they came recommended and I will also be recommending to others.

August 7, 2024
Deeside Heating logo

Reply from Deeside Heating

Thanks for the review, glad to hear you also got our details through a recommendation. Thanks for choosing our company to service the boiler.

Rated 5 out of 5 stars

First Class Service

First Class service. We had a boiler service carried out. Very thorough. We anrranged well in anscance. Arrived at the time we were told. Very tidy. Thankyou again.

August 7, 2024
Deeside Heating logo

Reply from Deeside Heating

Thanks for the review!

Rated 5 out of 5 stars

First class service

Great response to RFQ and then concise details of what happens next. Engineer attended at time specified and carried out a first class job. Would highly recommend for heating and plumbing work.

July 1, 2024
Deeside Heating logo

Reply from Deeside Heating

Thanks for the review !

Rated 5 out of 5 stars

Great!

Reliable, friendly and trustworthy - would recommend!

June 13, 2024
Deeside Heating logo

Reply from Deeside Heating

Thanks for the review!

Rated 5 out of 5 stars

Recommended

Providing an impressive and professional service, the level of reporting in documents is fantastic and the option to click and pay on the invoice makes it really easy to organise the payment.

The various team members who have dealt with me through phone calls and emails have been very friendly and helpful. Thank you for providing great service.

November 13, 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommended

We have used the services and expertise of David and his team for many years now. They are hard working and consistently the best of the best. Always much appreciated.

December 19, 2023
Rated 5 out of 5 stars

Great service

Great service. Engineer arrived in good time and was friendly and efficient.

November 22, 2023
Deeside Heating logo

Reply from Deeside Heating

Thanks for taking the time to leave a review, appreciated,

Rated 5 out of 5 stars

Efficient Service

The service we received from Deeside Heating last week was excellent. Their response to our request to repair a boiler leak, and an accompanying Boiler Service, was prompt. The professionalism and high quality of workmanship from the attending engineer was first class.

October 30, 2023
Unprompted review
Deeside Heating logo

Reply from Deeside Heating

Thanks for the review, Ill pass onto the engineer David H, thanks again.

Rated 5 out of 5 stars

Boiler Service

Deeside Heating did a Boiler Service for me. Once I got hold of them they were able to make an appointment without any long waits. Very friendly and helpful engineer, boiler service was thorough and took about 1.5 hrs. Highly recommended.

October 6, 2023
Rated 5 out of 5 stars

Highly Recommend

I wanted my 20 year old boiler replaced and was recommended Deeside Heating by a friend. I cannot recommend them highly enough. Great communication, professional and tidy. David and Kieran, who did the installation, were extremely pleasant to deal with.

October 2, 2023
Unprompted review
Deeside Heating logo

Reply from Deeside Heating

Many thanks for the review, and thanks again for choosing us to install the boiler.

Rated 5 out of 5 stars

Deeside Heating replaced an old boiler …

Deeside Heating replaced an old boiler in a one bedroom flat. The work was carried out professionally and within the agreed time frame. Their engineers were very experienced, efficient, tidy and with great communication at all times... This is their second boiler replacement job for me and I will not hesitate to use them again- highly recommended

August 7, 2023
Rated 5 out of 5 stars

Quality Repair

Turned up when no one else would at short notice, efficient and helpful service going beyond what was necessary to ensure a lasting repair.

April 17, 2023
Deeside Heating logo

Reply from Deeside Heating

Thanks very much for the review, appreciated

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look