Wanted to book holiday with Riviera travel for 10% discount, but they do not recognise DDS! But did recognise Blue Light (BL), logged into DDS to see if they had a crossover number I could use, as BL... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had an issue with a discount code on the DDS website and raised a question. Tracy responded very shortly and requested further information. I supplied this and by the next day I had a very compreh... See more
Company replied
I had an issue with getting my address accepted on the system and providing my ID. I sent an email request and it was responded to very quickly. My issues were dealt with Khyati who was very professio... See more
Company replied
My old Defence Discount account had lapsed and I wanted to see whether I was eligible for a new one. As a retired MoD Civil Servant of 40 years standing I was hoping that I could but John explained wh... See more
Company replied
4.7
Excellent
932 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Waste of time
Waste of time, they never sent me a card or a bloody refund or acknowledged I had an account
June 19, 2026
Unprompted review
Reply from Defence Discount Service
Hi Tony Howard,
Thank you for taking the time to leave us a review and rating.
We're sorry you didn't enjoy your experience with us today. Feedback from our members is crucial to us, and we use it to continually improve our service and make it better for you and our other members.
We don't want you feeling dissatisfied with our efforts today, so we would appreciate you sending an email to Help@defencediscountservice.co.uk (mailto:Help@bluelightcard.co.uk) with the subject line 'Trust Pilot (Your name)' and providing a summary so we can chat to you about your review and see what we can do.
Many Thanks
___________________
The Defence Discount Service Team
Information search
I received a prompt reply with the information I needed. I was impressed.
June 18, 2026
Unprompted review
Reply from Defence Discount Service
Hello,
It’s amazing to hear you’ve had a great experience with our service. Thank you for your feedback and support, and we hope you get to make some great savings with us in the future!
Katie - Defence Discount Service
I wanted to change my e-mail address…
I wanted to change my e-mail address online, but couldn't quite work out how to do it. I submitted a request and Khyati sorted the issue for me very quickly and efficiently.
June 18, 2026
Unprompted review
Reply from Defence Discount Service
Hello,
We are delighted to hear you’ve had a great experience with our service. Thank you for your feedback and support!
Katie - Defence Discount Service
Renewal of membership
I had trouble renewing my membership but with the help of Reece and others it was eventually resolved. Communication and information was easy to follow.
June 17, 2026
Unprompted review
Reply from Defence Discount Service
Hello,
We are delighted to hear you’ve had a great experience with our service. Thank you for your feedback and support!
Polly - Defence Discount Service
Have bought 5 cars over the last few…
Have bought 5 cars over the last few years, the latest being a new Kia Sportage. Used my card and got just over £7000 discount. Saved well over £20,000 in the last 6 or 7 years. Unbelievable savings. Also used for clothes, shoes and groceries
May 21, 2026
Unprompted review
Reply from Defence Discount Service
Hello,
It’s amazing to hear you’ve had a great experience with our service. Thank you for your feedback and support, and we hope you get to make some great savings with us in the future!
Julie - Defence Discount Service
Had trouble viewing a gift card I had…
Had trouble viewing a gift card I had bought. Got in touch and Tracy had it fixed in no time. Wasn't the app, it was my internet cookies/cache etc 👌🏻
June 10, 2026
Unprompted review
Reply from Defence Discount Service
Hello,
It’s amazing to hear you’ve had a great experience with our service. Thank you for your feedback and support, and we hope you get to make some great savings with us in the future!
Julie - Defence Discount Service
Reece was extremely helpful and patient…
Reece was extremely helpful and patient with me as we worked through an issue which he was quickly able to resolve for me
June 9, 2026
Unprompted review
Reply from Defence Discount Service
Hello,
It’s great to hear that you are happy with the service you have received. Thank you for your feedback and support!
Katie - Defence Discount Service
Card Renewal
Having had difficulty renewing my expired DDS card & contacting your helpline, I was very fortunate to make contact with Reece. His patience, along with his assistance resulted in my card renewal. Many thanks Reece.....top guy....
June 9, 2026
Unprompted review
Reply from Defence Discount Service
Hello,
It’s amazing to hear you’ve had a great experience with our service. Thank you for your feedback and support, and we hope you get to make some great savings with us in the future!
Katie - Defence Discount Service
I had an issue logging into my account
I had an issue logging into my account. After pulling what's left of my hair out I emailed the customer services. Reece came back to me with a variety of potential solutions. The first on the list was my VPN which he suggested switching off. This worked. Thank you DDS for your help especially Reece.
June 2, 2026
Unprompted review
Reply from Defence Discount Service
Hello,
We are very happy to hear you’ve had a great experience with our service. Thank you for your feedback and support!
Katie - Defence Discount Service
All good I made a mistake and customer…
All good I made a mistake and customer service fixed it quickly and professionally. Thank you
June 6, 2026
Unprompted review
Reply from Defence Discount Service
Hello,
We are delighted to hear you’ve had a great experience with our service. Thank you for your feedback and support!
Katie - Defence Discount Service
It took some time but now sorted thanks…
It took some time but now sorted thanks to Reese
June 5, 2026
Unprompted review
Reply from Defence Discount Service
Hello,
It’s great to hear that you are happy with the service you have received. Thank you for your feedback and support!
Katie - Defence Discount Service
Customers problems
After all time. Given promises no solutions in they past
Reece came to the rescue with the right attitude
January 16, 2026
Unprompted review
Reply from Defence Discount Service
Hello,
We are delighted to hear you’ve had a great experience with our service. Thank you for your feedback and support!
Katie - Defence Discount Service
Does not save you money, Very poor customer experience
Have been a member of this discount service for some time, but never really used it as my company and my wifes company both have discount services which usually offer better services. However used it this time for convineance and because we were in a rush.
Bought a discount voucher for a holiday booking site, cost over £950. When we went to use the voucher at checkout it would not accept the voucher. Could not get in touch with anyone from DDS (Bankholiday weekend) so spoke to holiday company, who said because we bought the voucher from a 3rd party platform we would have to go through them for the refund. DDS do not have a customer support helpline or portal. Instead you have to raise an electronic ticket, like you would with a work IT dept. Then had to wait over 1 1/2 weeks for someone to email us back to say "because we had accessed the voucher, they would not refund us the money". You have to accesss the voucher, to get the voucher number, to add it at the checkout. Which was the point at which we found out we could not use the voucher for the purpose that we bought it for. Tried to explain this, by email, as you can not actually get to speak to anyone, and they just ignore all requests to do so. To get another email from Reece saying the same as the first. Basicaly when you get the email with the voucher as an attachement, and you click on the attachment they class that as accessing the voucher and all bets are off. And even if you can't use the voucher, you don't get a refund. You have to accept that you have lost your money. In our case over £950 with nothing to show for it.
May 23, 2026
Unprompted review
Reply from Defence Discount Service
Hi David Hull,
Thank you for taking the time to leave us a review and rating.
We're sorry you didn't enjoy your experience with us. Feedback from our members is crucial to us, and we use it to continually improve our service and make it better for you and our other members.
We don't want you feeling dissatisfied with our efforts, so we would appreciate you sending an email to Help@defencediscountservice.co.uk (mailto:Help@bluelightcard.co.uk) with the subject line 'Trust Pilot (Your name)' and providing a summary so we can chat to you about your review and see what we can do.
Many Thanks
___________________
The Defence Discount Service Team
Teething problems…
I had a few teething problems but Reece at the help desk was extremely helpful!
June 3, 2026
Unprompted review
Reply from Defence Discount Service
Hello,
Thank you for your feedback and support, and we hope you get to make some great savings with us in the future!
Julie - Defence Discount Service
Big thanks to Clover for all her help…
Big thanks to Clover for all her help today!
Fast and seamless effort to get my query resolved quickly!
June 3, 2026
Unprompted review
Reply from Defence Discount Service
Hello,
We are delighted to hear you’ve had a great experience with our service. Thank you for your feedback and support!
Julie - Defence Discount Service
Extremely pleased with the support
Extremely pleased with the support I got on my query, from Lorenzo. I had a multi-faceted query which involved in changing quite a bit of my personal details. Lorenzo ensured that these changes are made quickly. Great support!
June 2, 2026
Unprompted review
Reply from Defence Discount Service
Hello,
It’s great to hear that you are happy with the service you have received. Thank you for your feedback and support!
Julie - Defence Discount Service
Resolved
I had an issue with my digital DDS card, and once making contact with DDS I received an email from agent Reece and once requested details was supplied I received another email from Reece telling me issue has now been resolved.
I immediately went on the DDS app and to my amazement there was my digital card.
Reece certainly worked his magic and got everything sorted.
Thank you Reece
May 28, 2026
Unprompted review
Reply from Defence Discount Service
Hello,
It’s great to hear that you are happy with the service you have received. Thank you for your feedback and support!
Julie - Defence Discount Service
My "experience" was great because it…
My "experience" was great because it was resolved
May 29, 2026
Unprompted review
Reply from Defence Discount Service
Hello,
It’s amazing to hear you’ve had a great experience with our service. Thank you for your feedback and support, and we hope you get to make some great savings with us in the future!
Julie - Defence Discount Service
DDS support team - 5 star service
The DDS support team (Clover in my case) were fantastic. Responsive and helped resolve my issue very quickly.
May 28, 2026
Unprompted review
Reply from Defence Discount Service
Hello,
It’s great to hear that you are happy with the service you have received. Thank you for your feedback and support!
Julie - Defence Discount Service
Easy renew process from start to finish!
May 28, 2026
Unprompted review
Reply from Defence Discount Service
Hello,
It’s great to hear that you are happy with the service you have received. Thank you for your feedback and support!
Julie - Defence Discount Service
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.