Defence Discount Service Reviews 

Great discounts and absolutely brilliant customer services! Really quick at replying and really helpful.

Terrible customer service. Impossible to speak to a person and it took the best part of the week to come back to me. My query could have been answered, my technical problem resolved, within two minutes if they actually had a person you could speak to.

Reece was absolutely amazing from start to finish! I was having issues with the app and couldn’t renew it properly, and I kept having to go back to him for help. Every single time he was calm, patient, professional and more than happy to help. Nothing was ever too much trouble for him and he managed to sort everything out quickly and efficiently.

Customer service like this is hard to find nowadays — friendly, reassuring and genuinely helpful. Thank you so much Reece, you made a stressful situation so much easier!

No problems I was sorted straight away

I received my physical card on 21 April, only to have my digital access withdrawn without cause on 24 April. Since then, I have been trapped in a "support loop" where tickets are ignored, and new complaints just generate more ignored tickets (#959516, #965063).

What makes this unacceptable is that this is the official MOD-endorsed service. The MOD grants this contract to Blue Light Card Ltd at "nil cost" on the condition that they support the Armed Forces community and return a percentage of profits to service charities. By taking my membership fee and then "ghosting" me for a week while their website remains a broken mess of redirects, they are failing the very community the MOD pays/trusts them to serve.

To top it off, their only listed phone number currently resolves as a tackle shop.

This isn't just a technical glitch; it's a systemic failure of a government-contracted service.

Note to the DDS Team:
Please skip the copy-paste "contact us" response. I have already contacted you, Reward Gateway, and the MOD Covenant team. I don't need yet another ticket number for you to hide behind.

i sent an email with my problem. my card was delaminating. got a stand reply with a ticket number. waited a couple of days. then got a agent named ( lorenzo ). replied to his questions with one email.
problem sorted new card on the way.
No issues or problems all sorted straight forward.
chris. w ( Swindon wilts ) 30/04/26

My issue was solved very quickly first time.

After experiencing problems, in being unable to log into my account, I received prompt advice in ways to remedy the issue, which concluded in me, once again, accessing the service without any problems.

I’ve renewed my membership again but was having difficulty with the process. The support I received from Tracy was excellent and with her quick responses and help I managed to resolve my payment issues. The issue turned out to be my browser and nothing to do with the process. Great customer service and well deserved 5*

I had an issue with the verification and application process but Lorenzo helped me swiftly and kindly,honestly couldn’t have asked for better customer service

very quick responce to my problem thank you

When encountering problems trying to renew my membership (via the App) I sent an email to report the problem to the Customer Services Team. I received a swift response from a member of staff (called Tracy) who very quickly resolved the issue for me.
Many Thanks

This is a very useful card and well worth carrying. It is widely accepted and the app not only lists the companies and businesses that take it, it also shows you on a map the 'Offers near me'. If you have any questions or problems you can email them for help (thanks Reece!).

Massive thank you to Reece for helping me sort out my DDS account recently. Reece has been a true professional! She is exceptionally polite and utterly helpful. I work as an HR in the Army in a leading role and i can see how genuinely Reece was trying to help me. Keep up the good work and all the very best for the future!

The very helpful customer service team, in particular John, help me navigate through a technical issue that wasn’t easy to resolve. John was professional, knowledgeable and patient all the way through. Many thanks.

I am dealing with the administration of my Fathers death and although this was a rather minor problem it was dealt with quickly and efficiently, I could have had the card transferred into my name but as I already hold my own Defence Discount card it was surplus to requirement

Lorenzo has dealt with my logging in issues swiftly, thoroughly and professionally. A huge thank you

Great service from Reece who very quickly help solve my problem. Thank you

I had problems getting a link to reset my password and it took a week before I got a response from the Defence Discount Service. However Clover very helpfully reset things for me so it was simple to renew my card (which is incredibly useful to have). Clover asked me to get in touch if I still had issues but thankfully all went ahead smoothly. I felt the wait for a response to my email was overlong but understood that the team were dealing with a high number of queries so I was happy to wait