Wanted to book holiday with Riviera travel for 10% discount, but they do not recognise DDS! But did recognise Blue Light (BL), logged into DDS to see if they had a crossover number I could use, as BL... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had an issue with a discount code on the DDS website and raised a question. Tracy responded very shortly and requested further information. I supplied this and by the next day I had a very compreh... See more
Company replied
My old Defence Discount account had lapsed and I wanted to see whether I was eligible for a new one. As a retired MoD Civil Servant of 40 years standing I was hoping that I could but John explained wh... See more
Company replied
I had an issue with getting my address accepted on the system and providing my ID. I sent an email request and it was responded to very quickly. My issues were dealt with Khyati who was very professio... See more
Company replied
4.7
Excellent
935 reviews
No recent history of asking for reviews
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I paid for my card about two weeks ago…
I paid for my card about two weeks ago and stil have not received it yet
April 7, 2026
Unprompted review
Reply from Defence Discount Service
Hi Alan,
Thank you for taking the time to leave us a review and rating.
We're sorry you didn't enjoy your experience with us today. Feedback from our members is crucial to us, and we use it to continually improve our service and make it better for you and our other members.
We don't want you feeling dissatisfied with our efforts today, so we would appreciate you sending an email to support@bluelightcard.zendesk.com (mailto:support@bluelightcard.zendesk.com) with the subject line 'Trust Pilot (Your name)' so we can chat to you about your review and see what we can do.
Many Thanks
___________________
The Blue Light Card Team
Here for you because you're here for all of us 💙
Card issue
John dealt with the issue I had with my card. Dealt with the issues and answered my question to my satisfaction.
March 29, 2026
Unprompted review
Reply from Defence Discount Service
Hello,
We are delighted to hear you’ve had a great experience with our service. Thank you for your feedback and support!
Katie - Defence Discount Service
John was extremely helpful and quick to…
John was extremely helpful and quick to reply to my issues. He made what previously was a complicated issue seem so simple. Great service!
March 30, 2026
Unprompted review
Reply from Defence Discount Service
Hello,
It’s great to hear that you are happy with the service you have received. Thank you for your feedback and support!
Katie - Defence Discount Service
I was having technical issues with the app
I was having technical issues with the app that meant I could not renew my subscription. I was assisted by Clover, who was patient, respectful and who resolved the issue. Excellent service, which was very much appreciated.
March 30, 2026
Unprompted review
Reply from Defence Discount Service
Hello,
It’s amazing to hear you’ve had a great experience with our service. Thank you for your feedback and support, and we hope you get to make some great savings with us in the future!
Polly - Defence Discount Service
Took ages to open the renew section…
Took ages to open the renew section gave up after a day spent on and of laptop nightmare in fact all done after g/son took over even then it took a while just could not open log in kept renew here but did nothing . all sorted now thank you
March 23, 2026
Unprompted review
Reply from Defence Discount Service
Hi kdhailstone,
Thank you for taking the time to leave us a review and rating.
We're sorry you didn't enjoy your experience with us today. Feedback from our members is crucial to us, and we use it to continually improve our service and make it better for you and our other members.
We don't want you feeling dissatisfied with our efforts today, so we would appreciate you sending an email to **support@bluelightcard.zendesk.com** with the subject line 'Trust Pilot (Your name)' so we can chat to you about your review and see what we can do.
Many Thanks
___________________
The Blue Light Card Team
Here for you because you're here for all of us 💙
I had a problem with my on-line account…
I had a problem with my on-line account which I could not resolve. Accessing my account via the mobile app was fine but through the web-based route on my laptop, it was having none of it. I submitted my problem via email and was promptly answered by Clover. After a number of emails between her and myself, the problem was fully and promptly resolved. Without her assistance, backed up by her obvious knowledge, it is highly unlikely I would have sorted this out. Please pass on my appreciation to Clover.
March 24, 2026
Unprompted review
Reply from Defence Discount Service
Hello,
Thank you for taking the time to leave us a review, we really appreciate this.
We’re happy to hear our team was able to resolve your query quickly!
Katie - Defence Discount Service
Lorenzo was so efficient
Lorenzo was so efficient, asked me to e mail paperwork, I sent it then I got email to say all sorted. Card on the way. Thats how customer service should be, well done Lorenzo.
March 23, 2026
Unprompted review
Reply from Defence Discount Service
Hello,
Thank you for your feedback and support, and we hope you get to make some great savings with us in the future!
Katie - Defence Discount Service
As with vets
As with vets, I am sure. We tend to forget to do things and passwords. I had a very quick, professional and polite response and solved.
Thankyou
March 6, 2026
Unprompted review
Reply from Defence Discount Service
Hello,
We are delighted to hear you’ve had a great experience with our service. Thank you for your feedback and support!
Katie - Defence Discount Service
Reply from Defence Discount Service
Hello,
It’s great to hear that you are happy with the service you have received. Thank you for your feedback and support!
Julie - Defence Discount Service
Anthony is very helpful
Anthony is very helpful, he responded very fast to get my problems sorted.
Really appreciated!
March 20, 2026
Unprompted review
Reply from Defence Discount Service
Hello,
We are delighted to hear you’ve had a great experience with our service. Thank you for your feedback and support!
Julie - Defence Discount Service
Brilliant Discounts
I have just renewed my Defence Discount subscription after five years and it was a pleasant surprise that the cost of £4.99 has not increased.
When I first got this card, it was slow to take off and I wondered why I applied for it, but all of a sudden there was an explosion on how many retailers were accepting the card.
Our biggest surprise was in October 2025, we purchased a brand-new car (KIA Sportage 1 6T GDi HEV GT-Line S 5dr Auto AWD) and we received a massive discount, in the region of thousands of pounds, of the price of the car!
Full marks to Defence Discount Services (DDS) as it is there to save us money, especially in the time where money is tight!
October 31, 2025
Unprompted review
Reply from Defence Discount Service
Hello,
We are delighted to hear you’ve had a great experience with our service. Thank you for your feedback and support!
Julie - Defence Discount Service
Some confusion with the online…
Some confusion with the online registration/acceptance process. However, once personal contact was established with Clover, everything proceeded without further issues. Clover was very helpful & professional in her approach & her help was much appreciated.
March 17, 2026
Unprompted review
Reply from Defence Discount Service
Hello,
We are very happy to hear you’ve had a great experience with our service. Thank you for your feedback and support!
Julie - Defence Discount Service
Clover was extremely helpful in…
Clover was extremely helpful in replacing my lost card.
March 17, 2026
Unprompted review
Reply from Defence Discount Service
Hello,
It’s great to hear that you are happy with the service you have received. Thank you for your feedback and support!
Julie - Defence Discount Service
Great service from John.
Great service from John.
My defence discount service card had been damaged and he arranged its swift replacement.
March 17, 2026
Unprompted review
Reply from Defence Discount Service
Hello,
We are delighted to hear you’ve had a great experience with our service. Thank you for your feedback and support!
Julie - Defence Discount Service
After having many problems trying to…
After having many problems trying to sign in to my account I have finally managed to do so with the help of Reece who assisted in the problem sorting of this issue.
March 12, 2026
Unprompted review
Reply from Defence Discount Service
Hello,
It’s great to hear that you are happy with the service you have received. Thank you for your feedback and support!
Julie - Defence Discount Service
Professional and timely response to my…
Professional and timely response to my query and my issue was resolved with just a couple of emails.
Many thanks to Clover for their help.
March 13, 2026
Unprompted review
Reply from Defence Discount Service
Hello,
It’s great to hear that you are happy with the service you have received. Thank you for your feedback and support!
Julie - Defence Discount Service
I managed to log on but for some reason…
I managed to log on but for some reason my details and payment didn’t go through. Received an email from Clover explaining what to do next. Received my card a couple of days later. Really appreciate Clover’s support
March 9, 2026
Unprompted review
Reply from Defence Discount Service
Hello,
We are very happy to hear you’ve had a great experience with our service. Thank you for your feedback and support!
Julie - Defence Discount Service
Excellent service all round from…
Excellent service all round from Clover, really helpful, and follows-up to ensure all is ok.
March 13, 2026
Unprompted review
Reply from Defence Discount Service
Hello,
Thank you for your feedback and support, and we hope you get to make some great savings with us in the future!
Julie - Defence Discount Service
After a delayed start to resolving John…
After a delayed start to resolving John got it all sorted within a short period of time.
Contact Email and telephone number advised didn’t connect. Leaving some head scratching but all sorted now.
March 13, 2026
Unprompted review
Reply from Defence Discount Service
Hello,
It’s great to hear that you are happy with the service you have received. Thank you for your feedback and support!
Julie - Defence Discount Service
I had a problem renewing my card
I had a problem renewing my card. Lorenco Got back to me within 24 hrs and was very helpful
March 4, 2026
Unprompted review
Reply from Defence Discount Service
Hello,
It’s amazing to hear you’ve had a great experience with our service.
Thank you for your feedback and support, and we hope you get to make some great savings with us in the future!
Julie - Defence Discount Service
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