Wanted to book holiday with Riviera travel for 10% discount, but they do not recognise DDS! But did recognise Blue Light (BL), logged into DDS to see if they had a crossover number I could use, as BL... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had an issue with a discount code on the DDS website and raised a question. Tracy responded very shortly and requested further information. I supplied this and by the next day I had a very compreh... See more
Company replied
My old Defence Discount account had lapsed and I wanted to see whether I was eligible for a new one. As a retired MoD Civil Servant of 40 years standing I was hoping that I could but John explained wh... See more
Company replied
I had an issue with getting my address accepted on the system and providing my ID. I sent an email request and it was responded to very quickly. My issues were dealt with Khyati who was very professio... See more
Company replied
4.7
Excellent
935 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was having difficulty logging into my…
I was having difficulty logging into my account so I got in contact with Defence Discount Service and Clover got back to me within the day with the reset my password e mail which sorted my problem out. Excellent
March 11, 2026
Unprompted review
Reply from Defence Discount Service
Hello,
We are delighted to hear you’ve had a great experience with our service. Thank you for your feedback and support!
Polly - Defence Discount Service
One subscription that 'Keeps on Giving'
This is a subscription that 'Keeps on Giving'. I regularly use it for raffle prizes with Virgin Experience Amber Day's and Toby luncheons for family and friends. Simply a no-brainer not to sign up and subscribe. Any issues with their affiliates are quickly resolved.
March 10, 2026
Unprompted review
Reply from Defence Discount Service
Hello,
We love hearing about the savings our members have made! Thank you for taking the time to leave us a review!
Polly - Defence Discount Service
Extremely positive experience following…
Extremely positive experience following Clover resolving the issue very quickly.
March 11, 2026
Unprompted review
Reply from Defence Discount Service
Hello,
It’s amazing to hear you’ve had a great experience with our service. Thank you for your feedback and support, and we hope you get to make some great savings with us in the future!
Polly - Defence Discount Service
I had an issue with applying for the…
I had an issue with applying for the card as the website wouldn’t load. However, this was very quickly dealt with by Sammie and I was able to use the service soon after. Sammie was very courteous and resolved the manner.
March 10, 2026
Unprompted review
Reply from Defence Discount Service
Hello,
It’s great to hear that you are happy with the service you have received. Thank you for your feedback and support!
Polly - Defence Discount Service
Great service
Reece was very helpful. A few things were required to sort my account and he did them all amd kept me updated. Very happy.
March 9, 2026
Unprompted review
Reply from Defence Discount Service
Hello,
It’s great to hear that you are happy with the service you have received. Thank you for your feedback and support!
Polly - Defence Discount Service
The whole experience was made easy
The whole experience of applying for a Defence Diiscount Card was made so easy by John who guided me through the whole experience.
Amazing from start to finish, plus a great card to have, if you have love ones in the forces have them look into the discount card as theres plenty of good deals to have x
March 8, 2026
Unprompted review
Reply from Defence Discount Service
Hello,
It’s amazing to hear you’ve had a great experience with our service. Thank you for your feedback and support, and we hope you get to make some great savings with us in the future!
Polly - Defence Discount Service
I had lost my card.
I had lost my card and sought help from DDS. They were very helpful and patient. I later found the card and DDS reinstated it. All very satisfactory.
February 28, 2026
Unprompted review
Reply from Defence Discount Service
Hello,
We are delighted to hear you’ve had a great experience with our service. Thank you for your feedback and support!
Polly - Defence Discount Service
Great help.
Clover, who assisted me with my issue was fantastic help. Speedy response and we managed to sort the issue.
March 6, 2026
Unprompted review
Reply from Defence Discount Service
Hello,
It’s amazing to hear you’ve had a great experience with our service. Thank you for your feedback and support, and we hope you get to make some great savings with us in the future!
Polly - Defence Discount Service
I had an issue with my app not working…
I had an issue with my app not working so contacted the team at the defence discount service by email and had a prompt reply from Reece who was extremely helpful and has now helped me sort the issue.
March 2, 2026
Unprompted review
Reply from Defence Discount Service
Hello,
It’s great to hear that you are happy with the service you have received. Thank you for your feedback and support!
Polly - Defence Discount Service
Question about a discount for a cruise line.
I asked about a discount for booking with a cruise line. I couldn't see, so I contacted the Defence discount service.
Rhiannon replied and informed me what to do. In the meantime, someone would sort out the error.
March 4, 2026
Unprompted review
Reply from Defence Discount Service
Hello,
We are very happy to hear you’ve had a great experience with our service.
Thank you for your feedback and support!
Julie - Defence Discount Service
Renewing card issues
I had an issue renewing my card as it had expired and I couldnt figure out how to locate "veteran" from the drop down box , so I contacted the DDS helpline and Rhiannon was very helpful , very patient and fixed the problem for me , thank you .
March 4, 2026
Unprompted review
Reply from Defence Discount Service
Hello,
It’s great to hear that you are happy with the service you have received.
Thank you for your feedback and support!
Julie - Defence Discount Service
John was very helpful
John was very helpful, and helped me solve a problem I had when trying to renew my membership.
March 4, 2026
Unprompted review
Reply from Defence Discount Service
Hello,
We are very happy to hear you’ve had a great experience with our service. Thank you for your feedback and support!
Julie - Defence Discount Service
John is a great employee. John was really helpful and efficient…
John was really helpful and efficient when I needed to renew my Defence Discount Card.
January 28, 2026
Unprompted review
Reply from Defence Discount Service
Hello,
We are very happy to hear you’ve had a great experience with our service. Thank you for your feedback and support!
Julie - Defence Discount Service
Web-site issues
When fighting with the web-site to change my email address, John went above and beyond the call of duty to help me surmount the technical issues and achieve success.
February 28, 2026
Unprompted review
Reply from Defence Discount Service
Hello,
It’s great to hear that you are happy with the service you have received.
Thank you for your feedback and support!
Julie - Defence Discount Service
Applied for my second card and despite…
Applied for my second card and despite a few problems all got sorted.jusy waiting to use my card
March 3, 2026
Unprompted review
Reply from Defence Discount Service
Hello,
We are delighted to hear you’ve had a great experience with our service.
Thank you for your feedback and support!
Julie - Defence Discount Service
Worth the wait
I applied for my second card and despite a few problems the help I received the card and am now using it. Thank you for all the help and support
March 3, 2026
Unprompted review
Reply from Defence Discount Service
Hello,
It’s great to hear that you are happy with the service you have received.
Thank you for your feedback and support!
Julie - Defence Discount Service
John was understanding
John was understanding, he helped get through the process easily.
March 1, 2026
Unprompted review
Reply from Defence Discount Service
Hello,
We are very happy to hear you’ve had a great experience with our service.
Thank you for your feedback and support!
Julie - Defence Discount Service
First class admin…
Haven't actually used yet but from what I've experienced so far the admin side of DDS it's first class. Special mention of Tracy who was very helpful. Thank you.
March 1, 2026
Unprompted review
Reply from Defence Discount Service
Hello,
We are delighted to hear you’ve had a great experience with our service.
Thank you for your feedback and support!
Julie - Defence Discount Service
Query about a discount code on the website
I picked up an anomaly on the web page and submitted a request online to get it logged. I received a response promptly from Rhiannon and she's actioned my request promptly and kept me up to date on the situation - thank you!
February 25, 2026
Unprompted review
Reply from Defence Discount Service
Hello,
It’s great to hear that you are happy with the service you have received.
Thank you for your feedback and support!
Julie - Defence Discount Service
Can`t log in to my account.
Can`t log in to my account.
Difficult to submit request for help.
Eventually managed to submit request for help.
Received confirmation email but no idea when I may receive assistance.
February 27, 2026
Unprompted review
Reply from Defence Discount Service
Hi K. E. B.,
Thank you for taking the time to leave us a review and rating.
We're sorry you didn't enjoy your experience with us today. Feedback from our members is crucial to us, and we use it to continually improve our service and make it better for you and our other members.
We don't want you feeling dissatisfied with our efforts today, so we would appreciate you sending an email to support@bluelightcard.zendesk.com (mailto:support@bluelightcard.zendesk.com) with the subject line 'Trust Pilot (Your name)' so we can chat to you about your review and see what we can do.
Many Thanks
___________________
The Blue Light Card Team
Here for you because you're here for all of us 💙
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.