Defence Discount Service Reviews 

My "experience" was great because it was resolved

The DDS support team (Clover in my case) were fantastic. Responsive and helped resolve my issue very quickly.

When ordering a new DDS card online I encountered some issues that prevented me from completing the application. I submitted a ticket and Reece came back to me in a timely manner with a simple solution to solve the problem. I sent the required information to Reece, logged back on and completed the application within a minute. Thanks for an excellent 5 star service.

Great service from DDS nice to engage with a real human who was able to sort my issue out and was friendly and responsive. Thanks Lorenzo and the DD team.

Asked for details to be amended as not able to.was done and a kind email to advise

Clover was very helpful and knowledgeable in helping me resolve an issue on accessing shopping vouchers

First request for assistance 14/05, took about 5 days to get a response, no problems as their was a weekend thrown into the mix. After that, the issue was sorted very quickly. My fault for the card disappearing down the back of the draw. I did not realise that your end had blurred the card image.

The service desk was able to sort my problem which was that I was unable to change the email address in my profile. 1 email and was sorted. This is a piece of the profile that users should be able to change themself.

Asked for a new card as mine is damaged. (Delaminated)
They asked for a photo of the card, cut in half, which I sent. I received an email saying my new card is being processed.
Good service.

The discount codes system works well and is very simple to navigate. My experience was a little sketchy when I had an issue getting a shopping card (John Lewis).

Initially, the click-through link did not work. I called the useful 24hr Rewards Gateway/Voucher Shop and was given some information that turned out to be wrong.

I sent an enquiry to Customer Services (support ticket 975678) to try to get some clarity. This worked out, but it took 2 weeks to get my reply. Not good.

All-in-all, this is a worthy service and I'm glad that I have it. Faster responses to emails would make it great.

A quick solution and help from John and Tracy when I had problems with my card/account they even managed to change my email address all done stress free

Speedy response by Lorenzo to rectify email / login problem

I had a tech access problem that proved difficult to resolve. Customer service wasn't able to immediately resolve it. They were helpful and suggestive of alternative approaches to resolve the issue. Took a while and we got there in the end. The inconvenience was acknowledged and accommodated, for which I am grateful. Very polite and useful interactions with John throughout. Thank you.

Great solution to my problem by Loenzo . For some reason I was unable to reset my password but iot was sorted out .

Exceptional service to reinstate my account - Reece was incredibly knowledgeable, efficient and effective in resolving my account problems quickly. Very impressed

Helpful people. Eventually discovered that the card may be used 12 times only within any three month period. Given that, the Defence Discount card is really not as useful as I had hope. My mistake.

Although there are a large number of firms & places where one can obtain a discount, I as an 85 year old find that that the ones I really would like are not available. Not really into buying clothes, holidays, theme parks etc these days. I have found that there is limited appeal for me, but it does provide a good range of discounts for those who can use them and I would therefore recommend DDS.

Though I had problems, thanks to your patience all was resolved.