Defence Discount Service Reviews 

Excellent experience with John today via Instagram DM who helped me unlock my husbands account after forgetting his password and emails not reaching the inbox! Super friendly and helpful. Thanks John!

Problem delt with most efficiently. Great communication. Very fast service. Well recommend.

Had awesome customer service from John helping me to renew my membership.

Issues logging in and all sorted with 48 hrs. Thanks guys.

Have just received my defences discount card very happy to receive it and thank you for all your help and support very much appreciated

I had a log in problem and asked for help via email. A very patient and helpful John sorted my problem and I successfully logged on. It is simple when you know what you are doing, something I have learned today! Thank you.

John could not have been more helpful, he was kind and very patient with me.He was also very polite. I could not have done it without his help. THANKYOU

I was unable to log into my blue light account john spent three days trying different ways to get in nothing was to much trouble

I had trouble signing up, it wouldn't accept the picture of my veteran card

Spoke to john and absolute gentleman and made the process easy and solved the issue I was having in less than 12hrs (was late the night before I put up my ticket for support)

Great site
Loads of discounts
Very easy to use website
Would recommend

I could not apply or pay for the card using my account. After contacting support several times with different issues, John gave excellent advice and guidance. The service and communication could not be faulted. Good job - thank you, the card has now gone to print.

A great website. Got help from John after discount codes weren’t working. Resolved within 24hours and kept informed throughout.

My card had expired and on trying to renew the app repeatedly looped around from the renew membership page back to the home page; likewise on the Internet where no renewal option was presented.
Reece was helpful and finally we resolved this. However, it is clear from other feedback here that this problem has affected others, too.

Reece replied almost immediately with a solution for my problem , I’m very grateful. Thanks

We had some IT issues.So we emailed them and got a reply for Tracy. Couple of emails later and she had us sorted. Very good customer service

My card had run out, on trying to renew the app repeatedly looped around from the renew membership page back to the home page.Contacted John at the helpline and after several very patient and detailed action over several days I was able to renew.
This was a combination of using a VPN and clearing the cache, rebooting and reinstalling the app, not in any particular order.
Tremendous support from John, these things can be annoying but after many years of DDS trouble free use, we often face a challenge !
John, Many thanks for your help and support.

John was very helpful today in resolving my issue

John was really good in helping me with an offer issue so thank you so much

I bought some Holiday Insurance through the Defence Discount site.I was having trouble locating the discount code and contacted their (DDS) customer services.After supplying them(Tracy) with some information about what I was trying to do,she supplied me with the discount code,which saved me 20%,which was a lot of money.I am very happy with the service provided.

My old Defence Discount account had lapsed and I wanted to see whether I was eligible for a new one. As a retired MoD Civil Servant of 40 years standing I was hoping that I could but John explained why that is not currently possible with the rules set by the MoD. Realising my frustration, John informed me that I was now eligible for a Blue Light card and duly took me through that application process. John was a pleasure to work with, helpful, polite and quick to get things processed to a successful conclusion - Thanks John.