Defence Discount Service Reviews 

I had a small problem and I needed to change my email. There was a spot of confusion however along came Rianna. By this time I was almost at my wits end however she persevered and I finally had a more than satisfactory conclusion. Well done Rianna.

After a period of inactivity with my account, I found I couldn’t log in. Contacted DDS and over a few days, and some verification, Clover was able to reset my access and merge two accounts (didn’t recall ever doing that, so very well done to them). If it does feel like a while before DDS respond to your help ticket, don’t worry- they have to be thorough and they will sort it in the end. Thanks DDS!

Reece was exceptionally helpful when I required a renewal of my membership, taking care of all login queries and password resets.

Had a minor problem with downloading a discount code. Rhiannon was quick to respond and gave some great tips on how to resolve the issue

I emailed DDS to change my email address. Clover dealt with my issue with no hassle.
Thank you Clover.

Great service from Rhiannon. Now just looking forward to seeing our offer go live so Defence and Bluelight Card holders can make the most of it this Spring!

Portsmouth Royal Dockyard offers a 30% discount to DDS card holders but wasn’t mentioned on the DDS website/App. An email to the team yielded a success. And the team had the courtesy in letting me know when is was updated. Well done.

I was having difficulty getting into my account, for some reason I’d been unable to log into it. I asked DDS for help in this matter and was contacted by Tracy, then over the course of several days Tracy gave me advice on what to do. A very helpful lady that managed to resolve this very frustrating problem, a big thanks to her for all that she did.

Bought a reloadable card for a trip away and loaded it with money. When to use it in the restaurant and the pin is missing 2 numbers. We called the number provided with the purchase through defence discount to be told there is nothing they can do! The second person said because the card was activated we have lost the money and the third person laughed! Defence discount are no longer contactable as they have switch off their phone lines so I guess it will have to be a charge back through the bank. You pay for this card and you don’t expect a company to rip off ex service people. Wonder if the press would be interested

Lorenzo dealt with my own self induced problem with charm and efficiency.

I dealt with Amy when I encountered a problem when I tried to pay for my defence discount card.
Her help, guidance and knowledge helped me solve the problem and it went through smoothly.
Without her hp, I would have been flummoxed.

Noticed my card was due for renewal - logged in but no option to renew - the yellow banner that I was advised would be visible was missing - emailed DDS and eventually - after the card was now void, they suggested some steps - which did not work, another email saying they were sorry - others had "technical problems" when failing to renew - fault was in the DDS system but could I give them info like make of my pc -OS and any software that might be a problem....if DDS say the problem is their system then the problem is not my system - so why ask about MY system!!!!
DDS seems to be both BLR and BER
No way am I wasting any more effort on a useless system - I specialised in Administrative Efficiency and Accuracy - it was a core component of my job.
Not renewing - even if I could

After many failed attempts to reapply for my DDS I decided to create a new account, however this also failed. I emailed DDS and was contacted by Rhiannon who immediately started to rectify the issue, a few emails later my account was sorted. I would like to thank Rhiannon for the prompt and professional way in dealing with my issue.
Regards
Steve

A very fast and professional resolution to my issue. A big shout out to John who handled my query.

Although took a few days for the call to be picked up that I’d logged with my Tech issue when it was the call was handled quickly and efficiency with Rhiannon and sorted quickly
Many thanks
Russ H

It was interesting in having to go through the experience of being a member of the armed services and having to remember it all.

Superb customer service, thanks John for the advice to get my app back up and working. Always going the extra mile, thank you DDS.

Had trouble logging in but was all sorted out by Rhiannon promptly and efficiently

The regular contact trying to sort account out was superb, especially as I almost fave up

Excellent experience with John today via Instagram DM who helped me unlock my husbands account after forgetting his password and emails not reaching the inbox! Super friendly and helpful. Thanks John!