Descended from Odin Reviews 418

Took a risk on a crazy Viking Christmas tshirt. Really high quality! Tshirt feels gorgeous and the printing looks great. Love that they’re made to order - feels special!

Comfortable items and great designs for anyone who loves Norse mythology.
Having worn them to work and while hiking in the woods with my dogs, the quality seems good. They didn't move after that and the first washes.
Also very satisfied with the communication and after-sales service:
Contacted via insta following a printing problem on an article. Despite the end-of-year holiday season, the responses were quick and very friendly.
A replacement t-shirt was sent to me, with a second one as a gift for the inconvenience and wait due to the holidays to send it.
I can only recommend you!!

This was sorted out shortly before Xmas by the lovely Amber, so everything was made right and arrived in time. We even got a krampus tee as a gift for the unfortunate experience with temil "support" xdd
Obviously DFO support should have gotten my query first but it is done now, from what I understand the printing/supplier will get changed so hopefully no one else gets to experience the nasty responses I got "because they are busy".

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Original review:

0 communication on items that failed quality control
Was given an estimated delivery date of
" between Monday 2nd Dec - Friday 6th Dec."
Had to chase this up as there was absolutely no email or communication on "It looks like there was a quality issue with the below item and that there is currently a wait on receiving replacement stock."
Instead sent a refund instead of asking if I wouldve liked a different colour, which are still available on the website.

Really impressed with the quality of the clothing from this store. Designs are amazing and I love the detailed story- descriptions they come with. It’s obvious a lot of thought and effort goes into this company and that’s why I love these guys so much. 10/10!!

Love the new website and the clothes as always feel top quality and long-lasting. Been shopping here for years and have continued to be impressed! Always shipped on time and well packaged

Clothing always feels great, materials are well sourced and all packaging can be recycled. Top marks.

Ordered several items, had to contact them as not heard anything about items being delivered. Told they had run put of packaging so couldn't send, reminded them I spent £5.95 for postage and they then confirmed items would be posted. Items arrived and they had sent wrong size for 1 item. They said they would post correct item but I had to return at my own time and expense the incorrect item and they would then refund. Given lack of customer service I haven't done that as will never get refund. Will never use company again, shocking customer service

Design and quality are really good. Im wearing Broken Gungnir hoodie for like 3 years straight and it doesnt show any wear whatsoever. I had one extra request/question today via email and they replied to me in couple of minutes. 5 stars!

Products are of high quality, there’s no doubt about that.

Sadly, the app has been taken down with no word at all. Subscriptions and donations were also taken with no warning and so far, no one has been refunded.

There is no communication via social media despite messages and requests as to what is going on - you will be directed to email which rarely gets a response.

Definitely not the way to handle business and there is no thought for the people who have always supported. A lot of ego and superiority, with no understanding of customer service and the real humans who support.

The thought was there originally, looks like pride got in the way, definitely not the Norse-way!

There is very poor customer service lately. Lack of communication is very frustrating. I have been waiting for refund for order which the team confirmed already it’s back to their magazine, for over 2 weeks now. Plus there is no news about order placed 1st week of December and still not delivered! No update since January 6th from the team at all! I love their quality and design but lack of update and resolution makes me very disappointed!

Excellent back up service for quality products. Great personal service with speedy response.

I have nothing but good things to say about this company! The clothes are fantastic - great quality and beautiful designs - and the customer service is second to none - friendly, responsive and really helpful. Will definitely buy from them again!

Great company, always ordering Norse clothing its great, Ive had hand made necklaces from here as well as t shirts and a tank top, all were amazing quality especially the hand forged necklaces always looks amazing 🤩

After ordering an item of clothing, 18 days ago I’ve still had no acknowledgment of shipping, I tried emailing the team and got a response days ago to say that it’s normal to wait this long and it can take up to 14 days… now over their given time frame and still nothing. I had a great experience the first time I ordered a few years ago so thought it would be the same, clearly not! Waiting this long for online shopping in this day and age is simply not acceptable, some items may take a little longer as they are hand crafted but there’s no excuse for clothing - FOLLOWING YOUR RESPONSE -this is exceptionally unprofessional, irrespective of the size of the business communication is key! Notifying your customers that there may be a slight delay would be perfectly acceptable. Your response speaks volumes about your attitude towards customers, a simple email to explain the delay would of avoided a negative review and repeat business
Further response: Immature! How about spending less time throwing your toys out of the pram and start dealing with your customers! I trust you will be refunding this order then!

Amazing quality, prices, and customer service! There was a mixup with my order, but it was quickly and effortlessly corrected! (Also, I’m obsessed with the clothes! Super comfortable and easy to wear. The quality of the material is wonderful!)

Decended from Odin are a fantastic, unique brand, with one hell of a heart. They use responsible materials and focus on their community. Raising money, for charities as well as producing some of the best quality clothing I've seen. Hands down, favourite brand.

This review is largely centered around the awesome customer service team. My local post office didn't let me know my item had been received by them. I knew I had to pay the duty fees, but I was never informed that things had arrived. I followed the tracking but it only mentioned out for delivery. I contacted the customer service team and they coordinated getting my item to me in a very timely manner. They were super kind and informative. Kamila was so helpful. I'm very thankful. I've got my jacket now and it fits like a glove. Thank you to everyone!

Order #42328

Made the order at the end of september. Didnt hear anythin until I reached out to DFO in october, where I was told, that The parcel was sent back and it will be send again. Then finally the parcel arrived on beginning of november. Just to see, that one green hat was missing, probably because i ordered two (second time that DFO did not send two items though I ordered two). Reached out to them and got a quick response, that the missing item will be sent. Until today no response and no missing item.

Since I have bin a client for more then two years, I am really disappointed with the client service recently. Hope you get back to good client service, because I would like to keep buying stuff from you, but not with this hassel.

Update: received the missing item and as well some free patches. Thanks and keep on doing great stuff.

A lot of bad reviews on here about waiting times and product issues but honestly, I received all my items in time and are all of good quality! Small companies struggle at the best of times and some people are just used to everything being instantly given to them

Absolutely love this clothing brand, been buying from then for years and have no intention of stopping! SKAL