Descended from Odin Reviews 

I've bought from them on numerous occasions - items always come quicker than they say or if not, they are very good at replying or updating customers. Really like the quality too, I've bought t-shirts and leggings so far. I think size is always correct too (for women, can't comment for men) just make sure to read what sizing they give in the description

There was an issue with shipping one of my packages, it seemed to have been lost by the shipping company but within days of being notified DFO contacted the company for me AND shipped out my order again. You won't find customer service of this quality from anyone else, I'll forever be a DFO customer!

I have a number of items from Descended From Odin. I find the garments to be very high quality. The zip up sweatshirts are super thick, soft, and have many thoughtful features (grommets for looping headphones through, metal zippers). The merino shirts are very high quality. I did have an issue with sizing, I bought 2- one maroon and one black, and both are larges but are very different fits (could have been a labeling mistake). The graphic t-shirts I have bought are great. High quality garments and printing. I love the fact they they are all organic cotton or other sustainable materials. The designs are well thought out and very appealing. I highly recommend DFO for your Viking wear needs! I am now a loyal customer!

Descended from Odin is amazing and here is why:
I preordered the leather jacket in late 2019 along with some other items. It took time to get made then boom COVID happened. First, they sent the rest of my order while I waited. As I continued to wait and follow up occasionally, I always got great feedback and a response the next day. Even with the mail being difficult (it got stuck here, then got sent back to the UK, DFO sent to me right away when they received it AND let me know immediately), the jacket still made it to me.

I don’t write reviews often, but DFO is worth it.

Edited review:
After my first mail went on deaf ears I was able to get a reply now. My order is in transit. I just wish communication wasn’t so hard to come by.

(Order#41956)

Got a lot of product from them and the quality is amazing ! This is SO comfy, I use them to do sport, hiking but also to chill at home cause all the materials are so soft and I really like them. Also always plastic free, which is amazing. I love this brand so much !

I’ve ordered a few things from DFO now and they have all been outstanding. The quality is amazing, and they’re so comfy. The workout leggings are actually high waisted which is rare to find. 100% recommend to anyone who’s thinking of buying. Also ran by a great guy who answers any queries immediately, and it’s all plastic free so that’s a massive bonus

This is my first time orderinf from DFO and the whole experience has been excellent. I emailed the team regarding a size question and they replied within the hour. I placed my order that day (Friday) and was informed it had been despatched the sameday via DPD. I received it the following Monday having had regular updates to tell me when my delivery would take place. I'm really pleased with my item and will have no problem ordering from them again. It seems they have just started using DPD and my experience with DPD over the years has always been positive. Excellent product, excellent delivery.

Bought several of their t-shirts now .. Really pleased and the older they get the better they are. The owner is a really nice guy as well

Great products, and really fast service. I love their athletic gear. Really appreciate these guys.

To be honest, I really do not understand the very recent reviews that were complaining about the service or attitude of DFO towards its customers. The first time I purchased anything from DFO was middle last year, and after the timely receipt of my order I decided to do another order around Xmas. It was late, that's annoying of course, yet it is very well managed with continuous expectation management, and the coupon offered was a fair reward for my patience. Yet the jumpers, the merino stuff was all of high quality. There was a problem with the size with one item however. And yes it took quite some time to exchange it, but finally I have it with no problem, and that's what matters here. I know this is not a major retailer, and so for a boutique store would you expect anything else but high quality and personal service, yet at a fair price? I wouldn't. That's why I keep shopping here. I love their merino stuff.

Disgraceful service. Made an order only to be emailed to say one of the products was out of stock and given the opportunity for a gift card or refund. Requested a refund. This was almost three months ago. ALL my emails and IG messages were simply ignored. I'm a huge supporter of small businesses but I can't support one that has zero care for its customers. Extremely disappointing.

I have recently been very frustrated by the service from Descended from Odin, but I'm pleased and relieved to say that it is now back on track.
They've refunded my payment for goods that couldn't be provided and I'm really hopeful that things can now get back to normal.

I bought some of their fitness leggings and waited around 2 weeks for delivery - unfortunately their order confirmations and delivery notifications could do with some real information to help manage their customers expectations (including actually providing the customer with the tracking number as promised). It doesn't take long to do and would help massively. When the leggings did arrive they were lovely and soft, if not a little bigger than the size guide recommended - but generally very comfortable. Unfortunately they are not squat proof which I was hoping at this price point that the quality of the material would be thicker and less transparent. Pretty annoying as they are focussed on weight training - the lovely print is now redundant as they will need to be worn with shorts for the sake of modesty.

An item I ordered arrived with a significant tear. After repeated attempts to contact their customer service over the course of a month I gave up as I could not get any response whatsoever beyond automated emails. I had to get the item repaired locally at my own expense. I will never buy from them again.

Order #36915 - I placed this order on 6th January, received shipping confirmation email on 16th, but to this day still have no items or replies!!

I sent three emails to two different email addresses, messaged on Instagram, my husband and I both left a comment on Instagram which were deleted.

Someone on Instagram saw our comments and messaged my husband to say that after her made comments, he was blocked!!

The automated email says they’re a small company who are overwhelmed, I appreciate this but this is ridiculous now, stop taking orders which you can’t fulfil until you get on top of things, stop advising sales and new products on social media, hire more people!!

Don’t just leave your customers waiting, appalling customer service.

It’s such a shame because you have a good brand!

If you see this, I would just like a refund!

Thanks.

Order #36589, I received an email that said the order was on his way to me at January 14. When i Ordered it said that I would receive information by email or text. You know what? 0 information given. I called the transportation company that left a note at my adress. Called them and they said the order was surely returned to them. I email them over and over and the answer is always the same, that email that they send to all of us. I mean, they said that they would give information by text or email. I was checking my email day by day to see an udpdate.
They now have my money and my order with them.
1st time i tried to order stuff from this store. I regret a lot and surely not going to purchase anything from now on.

My name is Fabian and I ordered a T-shirt, a necklace and a wooly. My order Nr is 37894.

Like all stories here I appreciate the quality, the innovative products and the great idea behind this company.
I had in the past the problem, that the products did not arrived.
After over 2 months, the responsible person came back to the company and I got the answer, that my order should arrived, but I was not at home (what can't be true, bc my family is always at home). I saw an issue with the postoffice or the working together with the mailing during the issues with the software.
The person was very kindly and I will order and try again, but have to wait a little. So:

- Order in January
- Answer in April
- Internal software problems during that time
- No communication during that time
- Refund

But:

+ good products
+ good sources for the materials
+ rare product type of norse mythology
+ kindly support
+ issues should be fixed

EDIT/UPDATE - 31st March
I have now updated from 1 to 4 stars.

On the 24th Descended From Odin posted a really positive update on their Instagram story about the position of the company. I replied to it asking about my order from below. I received a message from the owner giving me his direct email asking to get in touch. I did so and he explained the situation. While the situation I was in should never have occurred, the fact that he owned up and apologised went a long way for me. Following this up with admittance that the item I ordered has disappeared obviously I was happy then disappointed. By way of compensation I was offered a generous store credit in lieu of my order which I accepted in good faith. After mulling over what I wanted to use it on for a few days I placed the order (and got the hoody I wanted originally just in a different colour (it looks very pale online but I’d say it’s more of an oatmeal)). It arrived today and I’ve gotta day, it’s all excellent quality. 4 starts simply because it took so long and quite a substantial amount of effort to sort. However, my faith has been restored in DfO! Thanks!

As others have mentioned previously, I ordered the Staithes hood when they were up for pre-order back in August. I had had an excellent experience with the company at Wacken in August and that spurred me on to order the hoody as I had been unsure up to that point whether I wanted to order from a company I didn't really know.

Sadly, I wish I had gone with my gut feeling. I understand delays can't be helped and I appreciated the communication before Christmas explaining the unexpected delays and with an updated date. Sadly, that is the most useful piece of communication I have had from them since.

Eventually I received a shipping notification along with tracking number. The problem is that that came through on December 30th and hasn't been updated since...

I have given the company the benefit of the doubt but frankly, enough is enough. I have been patient and courteous throughout whenever I have emailed (once a week as requested in an auto-response email from the company). I get that they are growing quickly but the excuses given just aren't good enough. They claim to not have the staff to sort out emails with customer enquiries yet they are apparently able to have someone living in a different country dealing with their social media. They are VERY active on social media in relation to selling their products and events but they seem beyond reachable in terms of issues. Each email I have sent to them has been met with a generic auto-response email...

I am happy to give a company time to sort an issue but if they aren't willing to get back to me, I have no reason to be understanding and patient. I realise the order wasn't for a massive amount but it was still an order I placed and therefore the expectation that I would recieve my item isn't exactly ridiculous. Combined with the fact that I paid for this at time of ordering, not at shipping makes it all the more infuriating. The company had the item I ordered for sale before they even sent me my shipping notification but rather than order it again I thought "no, they'll get it shipped, these must be extras they ordered". How wrong was I. They have since sold out of that item and in honesty, I'm not sure the one I ordered was ever actually packaged up and sent so now won't be accessible.

I did send an email to them last week, my 5th in as many weeks, asking for an update or a resolution. I wasn't asking for the world, just suggesting solutions. That suggestion still stands and if they wish to restore my faith in the company and the brand I would hope that they are able to respond to my email with information and either a refund or updated shipping in line with the suggestions I made in my email as a way to resolve the issue (here were my suggestions for context so as to show I was being more than reasonable:
1) The Staithes hood in Kol size as originally ordered to be delivered.
2) If that is not available I would be willing to accept The Staithes hood in Fjodhr size
3) If that is not available (though it is at time of emailing) a partial refund of the difference and a 'The Jorvik' Lambswool Sweater - Kol in size
or finally 4) a full refund.)

I don't believe any of those requests would be considered unreasonable and in fairness I think a company should be bending over backwards to accommodate customers that they have let down. It is near to 6 months since I made the order (admittedly knowing it was a pre-order item) but originally it was scheduled to arrive to me by Yule so December 22nd. We are getting on for 2 months since it was due to arrive and there has been 0 communication of worth, let alone any sign of my item.

Frankly, Descended From Odin, I just want either my money or one of the solutions mentioned above. For reference, my order number is #28457

I initially left a bad review for this company, which pained me because I really loved the product. However, out of 3 orders 2 were wrong.

Since that time, my orders were corrected, with the proper items sent. I even went as far as ordering again, because I do love the merino wool products. This item can quickly and better then I remember it being. Whatever issues Descended from Odin had in the past, look like they have been remedied. Thanks for the solid work and continued improvement with your company.
They have instilled confidence in this previously angry customer.