DesignByHumans

This company is awful, do not buy from them, I bought a really cool shirt from them and they sent the wrong shirt that wasn't even the right size. When I tried to contact support about it they didn't get back to me. I sent about 10 to them. Still no response.

Took my money but I received nothing. No response from company. Cool.

Ordered some t-shirts around 5 weeks ago. Received a notification card from courier today stating that a £20.41 custom charge is due on the order. I have raised a transaction dispute with my bank as the goods have not been provided as stated on checkout. Avoid these guys.

Both T-shirts I ordered, with different designs, have the kind of ink you can do yourself with your own printer, only some ink is missing. $60 dollars for nothing. 2 emails over 3 weeks, no answer.
Stay away from this site.

The T-shirts themselves are cute and worth the money, but the delivery is very slow and not trackable (ordered at the end of May, only received it 6 weeks later). Also, there is no way to get in touch with them other than by email if you're trying to find out about your order, so if things get lost in the mail, you don't have much recourse, though they did offer to refund my order when I emailed them to follow up.

They riped me off. I ordered three shirts and never arrived, i left several messages and never received a response from them. I was a regular customer but i wont never order there again

I've ordered quite a few shirts from DBH in the past for myself and my son. Recently, I ordered a shirt for my wife and it didn't fit. I looked up their exchange policy and contacted them using their online customer service form within the time provided for exchanges and followed all instructions for exchanges. There was an automated ZenDesk response with a request number and then nothing.

After a two weeks I tried responding to the ZenDesk e-mail to check on the status. No response.

It has been almost a month and still no response from customer service. I don't expect all companies to have the service and response times of Amazon, but this is ridiculous.

I can no longer trust ordering from DBH.

I ordered a hat at the end of January and gave it it a couple of months before wondering where it was. I contacted customer services for help and they offered a refund or replacement out of courtesy, great! I’m now 5 months on and still haven’t received my item (I don’t even know if it’s been shipped). Customer service is the worst I’ve experienced.

They sent a shirt that was three sizes too small. The order was clear; they ignored the order. They also did not respond when I wrote about it. And I had to pay duty on this garbage as well. Another item never arrived at all. DO NOT BUY FROM THEM.

What is going on with this company? I ordered two t-shirts, same size and they both fit completely differently. Contacted them for a return/exchange, no response besides the automatic one. Same thing after repeated follow-ups a week apart, just nothing. The t-shirts are ridiculously cheap, scratchy material and they stink like sour milk. They have to stay in the bag they shipped in because the smell is so strong and bad. The design on one is also so bizarrely placed when it would've been obviously fixed by just moving it up a couple of inches. Total waste of money.

Never got any product nor did I get any response from the company when I contacted them repeatedly. Run Don't walk away

They used to be my go to place for T-Shirts. I hadn't had an order with them in about a year, but my most recent order was just unacceptable how cheap this company went especially since their prices did not change. Shirts are no longer 100% cotton. They don't fit right and are uncomfortable to wear. The designs on all 4 new shirts i got faded and started peeling with one gentle wash. I have old shirts of theirs from years ago that look same as the day I bought them even through years of washing them. They also don't have the DBH tag or logo on their shirts now. Very sad how bad they are now.

ordered a hoodie they sent the wrong design sent off a complaint which they replied to a day later, a week later after further contact nothing

This is a bad time to be ordering T-Shirts from Design by Humans. I ordered one t-shirt on their website and received it after a few weeks. Unfortunately, the sizing and design of the shirt were both disappointing. They don't have return instructions, or a return label on their shipments, so I had to go online and fill out a "return request" on the company website. What a hassle! They promised to respond in 2-4 business days. When I didn't hear anything back after a week, I went and filled out another form, only this time there was a warning that Customer Service was running 2-4 weeks behind responding to messages! How did they get 2-4 weeks behind in 1 week? Who knows if I'll ever hear from them, or if they'll tell me that my t-shirt is outside the return period by the time they get around to responding to me. Beware of this company!

I would check no stars if that was an option. Website has many errors, orders placed without any confirmation, actually multiple orders placed because of miscommunications stating orders did not go through, when they actually had. No phone number. Ghost charge listed as limo service, still don't know what that is and my credit card company was extremely suspicious of. I actually have to cancel my credit card based on the "transaction" with this company. I DO NOT RECOMMEND ANYONE USE THIS SITE.

Seem to have stolen my money.

Ordered two t-shirts in March - which even being shipped from America should be in the UK within two months. Normally this would take around two weeks.

No response to e-mails. Seems to be a bit of a disaster of a company looking at the reviews.

No customer service?
I was given a gift certificate and for fast processing i put in my Paypal details. They then took the money from Paypal and didn't use gift card. I've been trying to contact for them for over 3 weeks with no reply. DO NOT USE -
EDIT - Its been over 6 weeks now and still no response.

Absolute garbage quality t shirts. They used to be good quality and the shirts had no tags. I ordered 2 t shirts and they are of the worst quality I've seen in a t shirt. Both t shirts came from different manufactures, both had long bulky tags that were thicker than the t shirt it was printed on. The images on the shirts were very unclear and faded. They should be investigated for false advertising.

They've fallen a long way. When I last ordered They were good quality cotton t-shirts, now it's some weird stretchy material and the shirts aren't even consistent in size. They've also shrunk after a single 30 celcius wash. Looking through the designs you can also see that many use a template where they simply replace one image with another, like birds or feathers it whatever. Don't waste your money.

This is the 4th and last time i've ordered from them. I first ordered from them years ago when they were one of the few in the business. My last order I had placed in 2016. At that point, the quality had been excellent, and shipping had been fast. This time, it seems they switched their factory from Mexico to Nicaragua, the shirts no longer even say "designs by humans" they now say "next level apparel" and are no longer tagless. The shirt material is completely different. The new shirt material is thinner and cheaper. After two washes, I thought they would be comfortable enough to wear, however they are still itchy, and i'm not sure how many it will take before they're comfortable enough to wear. Although I corrected an address issue almost immediately after ordering, it still took them until the day or two before scheduled arrival to actually ship, and they did not arrive until after the window.