DesignNest Europe Reviews 137

TrustScore 1.5 out of 5

1.7

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Rated 1 out of 5 stars

I haven't received my item as the delivery company claimed they couldn't find my address (a place of work which has multiple deliveries each day). Design Nest has neither contacted me nor refunded me.... See more

Rated 1 out of 5 stars

Ordered Items 202112061450110720909 since 6 Dec 2021. Till now no tracking number given, email no reply, customer service also no reply ...... nothing is happening. Pls refund my momney!!!

Rated 1 out of 5 stars

Although the product as eventually received looks good and seems to work fine, the service from DesignNest was poor in two ways. First, they started asking for feedback repeatedly within two days of... See more

Rated 1 out of 5 stars

The object that I bought (luckily paying the shipment only because was a sweatcoin prize) is a bit outdated and, at the store price overpriced. The manual inside my item (An audiocube stationery) was... See more

Company replied

Company details

  1. Home Goods Store
  2. Electronics Store

Information provided by various external sources

DesignNest Europe is based in the Netherlands. Here in DesignNest online shop, we have designer's one-of-a-kind products from DesignNest.com and the most complete range of PowerCube® collection and other Allocacoc products in Europe.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

137 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

There is no way that I can return the…

There is no way that I can return the object. There are scratches on the surface. The return label you send me, is not ok. I tried two Pick Up points. Communication was slow due to covid, my apologies. Meanwhile I send the product back

November 24, 2020
DesignNest Europe logo

Reply from DesignNest Europe

We received your email regarding this issue, sorry that it takes longer than usual to respond due to large amount of enquiries daily, we will follow up your case shortly.

Rated 5 out of 5 stars

Quality product

Quality product. Once you get the hand of folding the stand it is amazing. Certainly turned heads around the office :).

November 9, 2020
Rated 5 out of 5 stars

The product arrived timely and as…

The product arrived timely and as advertised.
This is the 2nd time I purchase this item, was rather sceptical initially as had no idea what to expect from the 1st one, but it's very convenient and adds no volume whatsoever to the laptop.
Highly recommended.

October 27, 2020
Rated 5 out of 5 stars

I have 3 of them in past from amazon…

I have 3 of them in past from amazon (when they used sell on amazon before new website). They all useful and work so well. I decided need updated one with usb C port in replace other one with 2 usb A port (that will become around house extension lead instead fix bedroom location).

October 13, 2020
Rated 5 out of 5 stars

Best shopping experience ever

The people at DesignNest Europe are helpful, reactive and extremely customer-oriented.
No exaggerating, they're absolutely exemplary!
Their products are well thought and the quality is good.
I recommend them! 👍

October 12, 2020
Rated 5 out of 5 stars

Always a pleasure shopping with…

Always a pleasure shopping with DesignNest Europe.
Website easy to use, parcel/goods arrive quickly. I have never had to deal with Customer Services so I cannot comment on them.
Only downside is when buying certain items they're out of stock usually in the colour I wanted at the time.
Products are always of good quality imho.

October 1, 2020
Unprompted review
Rated 1 out of 5 stars

Pushy and unreliable service

Although the product as eventually received looks good and seems to work fine, the service from DesignNest was poor in two ways.
First, they started asking for feedback repeatedly within two days of the order, even though the goods were held back in transit. Being pushy for feedback without checking the delivery of the goods is bad form, to say the least.
Second, notwithstanding the claim on the website at the time of order, the shipment was sent without the requisite customs form. As a result, not only was the shipment delayed for several days upon departure from the Netherlands, but the Swiss custom authorities added a processing fee. The only good point was that DHL was in charge of the payment, and they did handle that part smoothly, but the extra costs are another sign of DesignNest's poor logistics.

September 2, 2020
Unprompted review
Rated 1 out of 5 stars

Wrong product

July 10, 2020
Unprompted review
DesignNest Europe logo

Reply from DesignNest Europe

We're sorry for the mistake, please contact us by email, we'll correct it for you.

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