This is the second one of these panel heaters I've bought. The first one lasted a good while, but the heating element eventually gave up, which isn't unusual after a few years of constant use. This on... See more
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I don't normally leave reviews but the Customer Care Team were so helpful (especially Elise) when I needed to re-order a part for my air con unit. They replied within minutes of my correspondence and... See more
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I’ve replaced oil filled electric heaters with these. What a difference. Rooms heat so much faster. WiFi connectivity through SmartLife app linked to Alexa works well. Electric heating is never going... See more
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We purchased this dehumidifier chiefly because of problems drying laundry indoors. We have used it just a couple of times for this and find it quite effective. Setting up was much easier than expect... See more
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Company details
About Devola
Written by the company
Devola is your one-stop shop for all your home heating, cooling and ventilation needs.
Our small, local Customer Service Team have great product knowledge and are assigned to each customer, allowing you to speak with the same team member when you contact us whenever possible. Our aim is to provide consistency with your enquiry or order to deliver fast response times and quick resolutions.
So, whether you are looking for a portable air conditioning unit or dehumidifier to keep you cool in the summer, or a heater for those cold winter nights, we have a great range of products for your home or business.
Thank you for leaving a review, we read all feedback we receive, both positive and negative, so we can provide the best possible service to our customers.
Contact info
Unit 1, Reedswood Park Road, WS2 8DQ, Walsall, United Kingdom
- 0800 043 4243
- sales@devola.co.uk
- www.devola.co.uk
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Great product and customer service
Great product and customer service
January 21, 2026
Unprompted review
Reply from Devola
Hi Emily,
Thanks so much for the feedback — really glad you’re happy with both the product and the service 🤩
We really appreciate you taking the time to leave a review.
Best wishes,
Elise
I was very satisfied with the delivery…
I was very satisfied with the delivery of heater
January 13, 2026
Reply from Devola
Hi Brian,
We really appreciate the feedback.
Pleased to hear the delivery went well 🔥
Best wishes,
Elise
Reply from Devola
Hi Charlie,
It's good to hear you were happy with the service. Thank you for the great review ✨
Best wishes,
Elise
Very high quality and fulfilled my…
Very high quality and fulfilled my expectations
January 21, 2026
Unprompted review
Reply from Devola
Hello,
Thanks for letting us know — We're leased it lived up to expectations 🔧
Best wishes,
Elise
Ordered was easy
Order was easy. Goods never arrived. Chased then told it was lost in despatch. Im waiting for credit to my card. Hopefully that will arrive soon.
January 13, 2026
Reply from Devola
Hi Leonie,
Thank you for your feedback. I’m sorry for the inconvenience caused by the delivery issue. I can confirm that once the parcel was confirmed as lost in transit, a full refund was issued to your card on 16th. Depending on your card provider, it may take a few working days for the funds to show on your statement.
If you have any questions or need further assistance, please don’t hesitate to get in touch.
Best wishes,
Elise
Reply from Devola
Hi Leopoldina,
It's great to hear you were happy with the timing. Thanks for the trust 🤝
Best wishes,
Elise
I love my new dehumidifier
I love my new dehumidifier! Loves the fact that also purifies the air in the house! Very competitive price! I would definitely recommend buying from Devola!
January 12, 2026
Reply from Devola
Hi Carlos,
Thanks for the lovely review — it's great to hear you’re enjoying the dehumidifier and making use of the air‑purifying feature, and that the price felt right too 🌿
Best wishes,
Elise
Very fast delivery
Order was dispatched immediately and arrived next day. Product is exactly as described and I'm very happy with it
January 13, 2026
Reply from Devola
Hi Lena,
Thanks for the review — I'm pleased to hear it arrived quickly and that the product matched the description and expectations 🙂
Best wishes,
Elise
First experience of a smart heater
I bought a 2000w glass panel heater which was delivered the next day. Having always had gas central heating I moved to a flat and could not get on at all with the slow, ineffective heaters in situ.
The new one is small, compact and stylish though I would say light grey rather than platinum white as described. It heats up very quickly and is effective in a medium sized bedroom. I had thought that the description of timer meant it could have scheduled on and off times set with the remote control but the timer is just 1 to 24 hour duration. It is of course a smart heater and operating times are set eg on the Alexa app. I had to enlist help from a more IT competent person to connect it up. The signal only seemed intermittent for the first few days which was worrying but it now seems to be constant and settled. It is possible to remove the light pad when heating is in operation but not when on standby so at night the on and the WiFi buttons do illuminate the room. It is far more effective than the previous heater and I will now get it wall mounted and have the cable put into a wall socket. I will see how it functions for a few months and then consider replacements for other rooms too. At this stage seems a good buy and I am enjoying a warm room.
January 12, 2026
Unprompted review
Reply from Devola
Hi Julie,
Thanks very much for such a thoughtful and detailed review — it’s really helpful to hear how the heater compares to what you’d been using before and how it’s working in a real‑world setting. We appreciate you flagging the colour tone, timer expectations, and setup experience, as well as the positives around heat output and design. I'm lad to hear things have settled and that you’re now enjoying a much warmer room 🔥
Best wishes,
Elise
Devola 20L
Ordered from B&Q, direct from Devola. Amazing product, first time of using took 20L from the conservatory.
January 19, 2026
Unprompted review
Reply from Devola
Hi Dave,
Thanks for the review — it's great to hear it made such a difference straight away, especially pulling that much moisture from a conservatory. Really glad it’s working that well for you 💧
Best wishes,
Elise
Not as expected..
I was false-fully told by them the heater was eco and energy efficient, when it used around 50p an hour witch is ridiculous.. on reading there terms of returns, if the package has been open or used they reserve the right to only give you 50% of the cost of the item, not only that your responsible for delivery costs back to them, total con avoid this company, also on there site they selectively choose what reviews appear, basically deceiving its customers.
The delivery they used was loveshop directory.
I should have ordered off amazon I would have been covered far grater, its not even worth sending it back as the cost of delivery wouldn't make it worth it.
PC Thanks for your reply Devola I will keep this here so that it makes sense to your reply but changed the rating..
January 19, 2026
Unprompted review
Reply from Devola
Hi Mike,
I’m sorry to hear you’re unhappy with your experience, and I believe there has been some confusion that I’d like to clarify.
The cost to run a heater is highly dependent on your individual energy tariff, usage duration, and selected settings. While our heaters are designed to be energy efficient, the actual running cost will always vary from household to household and isn’t something we can guarantee.
In terms of returns, our policy is consistent with many retailers. If an item is returned in a condition where it cannot be resold due to heavy use or damage, we reserve the right to apply a deduction. However, if the packaging has simply been opened and the product has only been lightly tested — similar to what would be expected in a shop setting — there would be no reason for any deduction to be made. Return postage is the customer’s responsibility when an item is no longer required, which is standard practice across most retailers.
To clarify the delivery point, LoveShoppingDirect is our company name, and delivery is always carried out by third‑party courier services. We do not deliver items ourselves.
All of this information is clearly outlined on our website. We don’t intend to be misleading or deceptive, and we’re always happy to explain or clarify any of our policies if contacted directly. It’s a shame you didn’t reach out to us first, as these concerns could have been addressed and explained before leaving a review.
Best wishes,
Elise
Reply from Devola
Hi Margaret,
Thanks for the feedback — glad to hear it’s working well 👍
Best wishes,
Elise
The product is excellent
The product is excellent, and the customer service was good too!
January 19, 2026
Unprompted review
Reply from Devola
Hi Conor,
Thank you for the feedback!
Great to know you were happy with both the product and the support. Thanks for taking the time to leave a review 🔧
Best wishes,
Elise
No problems at all
Easy ordering, kept up to date with each stage of the next day delivery process.
Very pleased with the product.
No problems at all. Well done Devola👏
January 17, 2026
Unprompted review
Reply from Devola
Hi Elaine,
Thank you for the kind words — Great to hear the ordering and delivery updates were clear and that the product’s doing exactly what you needed. Thanks for taking the time to leave a review 👏📦
Best wishes,
Elise
Reply from Devola
Hi John,
Thanks for the review — I'm glad everything lined up well for you, from the price and quality through to delivery 📦
Best wishes,
Elise
I am very pleased with this heater as…easy to use
I am very pleased with this heater as it is so easy for me to use with the remote.my neighbour has a similar model and uses the app and this is something i will be doing as she says its easy.
January 13, 2026
Unprompted review
Reply from Devola
Hi Irene,
Thank you for sharing this — it’s great to hear it’s been easy to use straight out of the box 👍 It's a nice bonus that the app option is there too if you decide to try it later. We appreciate you taking the time to leave the feedback 😊📱
Best wishes,
Elise
Reply from Devola
Hi Paul,
We’re happy to hear you were pleased with the delivery speed and pricing. Thank you for your feedback 😃
Best wishes,
Elise
I cannot find how to return the item
January 17, 2026
Reply from Devola
Hi Sue,
I’m sorry you’ve had trouble finding how to return the item. We do feel it’s a little unfair that this wasn’t raised with us directly before leaving a review, as we would have been more than happy to help.
If you reach out to us explaining why you want to return the order, we’ll be able provide clear instructions and make the process as easy as possible.
Best wishes,
Elise
It was easy to order,arrived quickly…
It was easy to order,arrived quickly within the time band given.
January 14, 2026
Unprompted review
Reply from Devola
Hi Geoff,
Thanks for sharing your experience 😊 Glad the ordering process was smooth and the delivery was on time!
Best wishes,
Elise
Reply from Devola
Hello,
Thank you for your feedback.
I do want to confirm that I did send you an email on 10/12/2025 asking if you would prefer a refund or a replacement, as the courier was returning the parcel to us. Since we didn’t receive a response, our returns team processed a refund for your order I'm afraid.
If you need anything else, please reach out to our customer service team.
Best wishes,
Elise
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