This is the second one of these panel heaters I've bought. The first one lasted a good while, but the heating element eventually gave up, which isn't unusual after a few years of constant use. This on... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I don't normally leave reviews but the Customer Care Team were so helpful (especially Elise) when I needed to re-order a part for my air con unit. They replied within minutes of my correspondence and... See more
Company replied
I’ve replaced oil filled electric heaters with these. What a difference. Rooms heat so much faster. WiFi connectivity through SmartLife app linked to Alexa works well. Electric heating is never going... See more
Company replied
We purchased this dehumidifier chiefly because of problems drying laundry indoors. We have used it just a couple of times for this and find it quite effective. Setting up was much easier than expect... See more
Company replied
Company details
About Devola
Written by the company
Devola is your one-stop shop for all your home heating, cooling and ventilation needs.
Our small, local Customer Service Team have great product knowledge and are assigned to each customer, allowing you to speak with the same team member when you contact us whenever possible. Our aim is to provide consistency with your enquiry or order to deliver fast response times and quick resolutions.
So, whether you are looking for a portable air conditioning unit or dehumidifier to keep you cool in the summer, or a heater for those cold winter nights, we have a great range of products for your home or business.
Thank you for leaving a review, we read all feedback we receive, both positive and negative, so we can provide the best possible service to our customers.
Contact info
Unit 1, Reedswood Park Road, WS2 8DQ, Walsall, United Kingdom
- 0800 043 4243
- sales@devola.co.uk
- www.devola.co.uk
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Devola 2kW heater
Lovely looking heater, easy to install and gives off good heat… ideal for my 3m x 2m wooden workshop
January 26, 2026
Reply from Devola
Hi Michael,
We’re glad to hear the heater looks good, was easy to install, and gives off plenty of heat. It’s great to know it’s a good fit for your workshop space — that kind of practical feedback is really helpful 🔧🔥🏡
Best wishes,
Elise
A1 from ordering to delivery
A1 from ordering to delivery, very impressed. Good communication from Devola, dehumidifier does exactly the job i wanted it for. Would definitely recommend
January 23, 2026
Reply from Devola
Hello,
Thanks for taking the time to share this! Really glad to hear everything from ordering to delivery went smoothly and that you found the communication helpful 📬✨ Great to know the dehumidifier is doing exactly what you needed it to — that’s always lovely to hear.
Best wishes,
Elise
Reply from Devola
Hello,
Thanks for your feedback.
I’m not entirely sure what questions you’re referring to, as we haven’t received any contact from you.
If something isn’t quite right with your order or you need help with anything, please feel free to get in touch — we're more than happy to assist.
Best wishes,
Elise
I bought this little dehumidifier for…
I bought this little dehumidifier for drying my laundry upstairs. Liked it so much purchased a second one for my conservatory. Easy to use and economical to run. Very happy. The only thing I couldn't manage was to register them on the website for the extra year guarantee- I couldn't get passed the I am a human not a robot section.
So please, Devola register me so I can have my two year guarantee,
January 28, 2026
Reply from Devola
Hi Sian,
Thanks so much for your lovely review! Great to hear the dehumidifier has been helping with the laundry and that you liked it enough to pick up a second one for the conservatory 🌿💨
They’re definitely handy little units, and it’s brilliant you’re finding them easy to use and economical too.
Sorry to hear you had trouble with the “I’m not a robot” bit on the guarantee form — those can be frustrating. If you drop us a message with your order details and the serial number [SN] from the unit, we’ll get both units registered for the extended guarantee on our side so you’re fully covered.
Best wishes,
Elise
Reply from Devola
Hi Roger,
Thanks for your review! Glad to hear the unit arrived so quickly and is working well for you 🚀😊
Best wishes,
Elise
DVSFH15BB Heater Review.
DVSFH15BB Heater Review.
This is an excellent heater for the price. Considering the compact design, the heat output is excellent. The heater feels like a quality product and has excellent functions, including oscillation and temperature cut-out.
February 2, 2026
Unprompted review
Reply from Devola
Hi Paul,
Thanks so much for taking the time to leave this review! Really glad to hear the heater has impressed you — especially with its compact size and strong heat output 🔥👌
It’s great to know the build quality and features like oscillation and the temperature cut‑out are working well for you.
Best wishes,
Elise
Refusing to pay for reinstallation after fault developed
Current state of play
- bought three Devola panel heaters
- paid for installation
- one went faulty
- asked for refund and to cover costs of reinstallation
- Devola cites not 'integral' installation when I cite relevant section consumer rights act
Unsure whether company are in keeping with consumer rights act. Definate penny pinching and lack of will to make good with a customer.
So suggest you cross your fingers and hope no fault develops if you use electrician to install product
February 2, 2026
Unprompted review
Reply from Devola
Hi Ben,
Thank you for taking the time to share your feedback — I’m really sorry to hear you’ve had a frustrating experience with your heater.
Just to clarify our position, the installation you mentioned was carried out independently with your chosen Tradesman. The heaters are designed to be easily wall‑mounted without specialist work, so any external installation costs are optional and not something we recommend or require. For that reason, we’re not able to cover third‑party installation charges, which is also clearly stated on our website.
We haven’t received the heater back yet. As soon as it’s returned to us, we’ll issue the refund for the product in full. We’re not able to process a refund before the item is back with our team, as this is standard practice for any faulty‑goods return. Everything we’ve advised so far is completely in line with the Consumer Rights Act.
Best wishes,
Elise
Good customer help and guidance
Good customer help and guidance. Excellent order and delivery time with polite delivery person. Product as advertised and easy to install.
January 27, 2026
Reply from Devola
Hi John,
Thanks so much for sharing this — I’m really glad you found the guidance helpful and that everything from ordering to delivery went smoothly 😊
It’s great to hear the product was exactly as advertised and easy to install. Really appreciate you taking the time to leave this feedback 🚚
Best wishes,
Elise
Quality radiator
Quality radiator, simple to install and easy to operate.
Delivery was delayed hence 4 stars.
January 27, 2026
Reply from Devola
Hello,
Thanks for taking the time to share this — really glad to hear the radiator’s quality and that installation and operation were straightforward 😊
I'm sorry the delivery didn’t arrive as quickly as expected, but I appreciate you still leaving such a fair and thoughtful review 🚚⭐
Best wishes,
Elise
Good customer service
I phoned up about a product
Phone was answered quickly and everything easily explained.
Ordered and delivered next day
Very pleased with my product and a good price
January 27, 2026
Unprompted review
Reply from Devola
Hi Patricia,
Thank you for sharing this — I’m really glad your call was answered quickly and that everything was explained clearly 😊
It’s great to hear your order arrived the next day and that you’re pleased with both the product and the price. Really appreciate you taking a moment to leave this feedback 📞
Best wishes,
Elise
Excellent service from start to finish
Excellent service from start to finish. Very very quick delivery and the electric radiators we ordered are excellent as as it said on the website. Cannot fault and glad we found the supplier.
January 25, 2026
Reply from Devola
Hi Nicola,
Thank you for such a thoughtful review — it’s great to hear everything went smoothly from start to finish and that the radiators matched exactly what you expected 😊
I’m really glad the delivery was so quick and that you’re happy you found us. It means a lot to hear you couldn’t fault the experience ⚡⭐
Best wishes,
Elise
does the job i wanted it for my caravan
easy to use good size could not be better thanks to all.
January 30, 2026
Unprompted review
Reply from Devola
Hi Brian,
Thank you for your feedback — really glad to hear everything was easy to use and the size was just right 🙂
It means a lot that you’re so happy with it. Thanks from all of us 🛠️✨
Best wishes,
Elise
Great value
Great value. Fast delivery, item well packaged. Instruction leaflet comprehensive and machine quiet and efficient
January 30, 2026
Unprompted review
Reply from Devola
Hi Jois,
Thank you for taking the time to share this — I'm really glad to hear you found it great value and that delivery was quick and well packaged 📦
It’s also great to know the instructions were clear and the machine runs quietly and efficiently. Appreciate you letting us know 😊✨
Best wishes,
Elise
No issues with order
January 14, 2026
Reply from Devola
Hi Ricky,
Thanks for the feedback — glad everything went smoothly with your order 🙂
Best wishes,
Elise
Delivery driver bothered to come to the…
Delivery driver bothered to come to the door an knock! That was a good start compared with most places!
January 21, 2026
Reply from Devola
Hi Stuart,
Thanks for sharing this — glad the delivery got the attention it deserved at the door 👋🙂
It's always good to hear when the service starts off on the right foot.
Best wishes,
Elise
Dehumidifier
Good selection of dehumidifiers,good price,5% with news letter and fast delivery.
January 23, 2026
Reply from Devola
Hi Maggie,
Thanks for the review — great to hear you found a good range to choose from, along with solid pricing and the newsletter discount 📝✨
Best wishes,
Elise
customer Service Team
I have had to contact Devola as I had a problem registering my dehumidifier for warranty,their customer service team got back to me in a matter of hours and all was sorted promptly and efficiently.
January 28, 2026
Unprompted review
Reply from Devola
Hello,
Thanks for sharing this — really glad the team could get everything sorted for you so quickly!⭐
If anything else comes up with your dehumidifier, just drop a message and we'll help however we can.
Best wishes,
Elise
The Quality of the machine is very good…
The Quality of the machine is very good , and the service is also excellent
January 23, 2026
Reply from Devola
Hello,
Thanks for the feedback — really glad to hear you’re happy with the quality of the machine and the service you received 🔧🙂
Best wishes,
Elise
Dehumidifier
Very quick delivery and great communication. Haven’t had device long so can’t comment on any after sales service. Was very easy to register for 2 year warranty.
January 28, 2026
Unprompted review
Reply from Devola
Hi Graham,
Thanks for taking the time to leave a review — really glad to hear delivery was quick and that the communication felt clear and straightforward 📦It's nice to know the warranty registration was easy too :)
Best wishes,
Elise
Reply from Devola
Hi Tony,
Thanks for sharing — great to hear the ordering process and delivery went smoothly 🙂
Best wishes,
Elise
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.