Dewaldens Garden Centre & Coffee Shop - Ayrshire Reviews 1,741

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 149 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and welcoming, often going out of their way to assist. The products, including cafe food, baked goods, garden equipment, and household items, are frequently described as high quality and delicious. Reviewers also highlight the excellent service, from efficient online ordering and quick responses to queries, to fast and well-packaged deliveries. However, some people were dissatisfied with the manner of a particular staff member, describing them as not being a people person and lacking politeness. There were also mentions of concerns regarding a manager's conduct.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as friendly, welcoming, and... See more

Product

Reviewers express satisfaction with the products, highlighting the excellent quality of plants, garden... See more

Service

Customers consistently note positive experiences with service, often highlighting the friendly,... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Order

Clients share positive opinions on order, with many reviewers finding the online ordering process easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My wife and our friends love going to your cafe for your baking, scones, hot food plus teas and coffee. Your entire staff are so friendly and helpful always with a smile,as are the reception front... See more

Rated 5 out of 5 stars

The quality of their cafe food and drinks across the entire menu is unquestionably 5 star especially their bakery products. The staff are exceptionally friendly and always give you a warm welcome... See more

Rated 5 out of 5 stars

A first class service all round from the time of ordering up to receipt of our goods. We were kept informed at every step of the way. Items were beautifully packaged and received amazingly quickly, co... See more

Rated 5 out of 5 stars

ABSOLUTELY LOVE THIS PLACE the food is amazing and the best cake selection for miles. The staff and owners are really friendly and go out of their way to make you feel welcome. Great garden centre an... See more


Company details

Written by the company

Dewaldens is an independently owned Garden Centre and coffee shop just outside Kilmarnock in the heart of Ayrshire. We have everything your green-fingers could desire.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Rated 1 out of 5 stars

No Tap Water

The "no tap water, we sell bottles" policy is rediculous. Legal or not, when buying food and hot drinks, free tap water should be a standard policy. We have been to many, many restaurants and cafes around Scotland, and around the world. We have never been refused tap water anywhere else with our hot drinks. I notice you have a "standard" reply to this complaint. Just because people choose not to publish on Trust pilot doesn't mean it's not an issue. Today, we personally overheard 2 tables expressing the same sentiment. Definitely won't be back!

May 28, 2025
Unprompted review
Rated 5 out of 5 stars

I can't praise De Waldens high enough

I can't praise De Waldens high enough - I placed my order on Tuesday morning and it was despatched the same day for delivery the following day. Delivery was also easy and very prompt. Therefore I can highly recommend Dr Waldens as both very professional and customer focused. From a very happy customer.

May 6, 2025
Rated 5 out of 5 stars

Brilliant super fast delivery and a good price too

I ordered Chempak fertilizer for my succulents at 8pm.Super fast delivery with the order dispatched to me the next morning and arriving within 48 hours from the time of purchase. I very much appreciate not only the speed of delivery, but also the free delivery option for orders over £75. Highly recommended seller. Many thanks.

May 7, 2025
Rated 5 out of 5 stars

Great staff and quality products.

Went in to look for ideas for redesigning my garden. Ended up buying a companion seat (Alexander Rose) and a cheeky wee solar powered water feature (with frogs). 🐸🐸Might not have bought these if staff weren’t so knowledgeable and so helpful. Excellent customer service. Will definitely be back to buy.

April 3, 2025

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