Dewaldens Garden Centre & Coffee Shop - Ayrshire Reviews 1,741

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 149 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and welcoming, often going out of their way to assist. The products, including cafe food, baked goods, garden equipment, and household items, are frequently described as high quality and delicious. Reviewers also highlight the excellent service, from efficient online ordering and quick responses to queries, to fast and well-packaged deliveries. However, some people were dissatisfied with the manner of a particular staff member, describing them as not being a people person and lacking politeness. There were also mentions of concerns regarding a manager's conduct.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as friendly, welcoming, and... See more

Product

Reviewers express satisfaction with the products, highlighting the excellent quality of plants, garden... See more

Service

Customers consistently note positive experiences with service, often highlighting the friendly,... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Order

Clients share positive opinions on order, with many reviewers finding the online ordering process easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My wife and our friends love going to your cafe for your baking, scones, hot food plus teas and coffee. Your entire staff are so friendly and helpful always with a smile,as are the reception front... See more

Rated 5 out of 5 stars

The quality of their cafe food and drinks across the entire menu is unquestionably 5 star especially their bakery products. The staff are exceptionally friendly and always give you a warm welcome... See more

Rated 5 out of 5 stars

A first class service all round from the time of ordering up to receipt of our goods. We were kept informed at every step of the way. Items were beautifully packaged and received amazingly quickly, co... See more

Rated 5 out of 5 stars

ABSOLUTELY LOVE THIS PLACE the food is amazing and the best cake selection for miles. The staff and owners are really friendly and go out of their way to make you feel welcome. Great garden centre an... See more


Company details

Written by the company

Dewaldens is an independently owned Garden Centre and coffee shop just outside Kilmarnock in the heart of Ayrshire. We have everything your green-fingers could desire.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Simplicity of buying online

Simplicity of buying online. The young lad was very helpful in bringing my compost to my car and offered to help put it in the boot. Although I insisted in putting it in myself he then proceeded to take the trolley away - easy peasy! Well done.

March 27, 2025
Rated 5 out of 5 stars

Very impressed

Very impressed, order a gas heater on Saturday afternoon and it was delivered Monday morning. Great service

February 22, 2025
Rated 5 out of 5 stars

Attractive present

Attractive article bought and well received by the recipient. Good price moderated by a points system giving a competitive price. Everyone is a winner.

January 28, 2025
Rated 5 out of 5 stars

On-line ordre & delivery of 2 sacks of bird feed

All very good and efficient. But the cardboard box the 2 bags of bird feed was a mess: broken, smashed, partly open

January 25, 2025
Dewaldens Garden Centre & Coffee Shop - Ayrshire logo

Reply from Dewaldens Garden Centre & Coffee Shop - Ayrshire

Thank you for taking the time to leave us a review. We are pleased that your parcel arrived in good time as we do try our best to get orders sent out as soon as we can.

Packaging wise, I have checked the image left from DPD and can see that as per our recycling policy, it was packed in a re-used box, which may account for the condition. We endeavour to reuse as much as possible to reduce disposal.

Thank you for your feedback and we hope that you will order from us again.

Rated 5 out of 5 stars

Perfect experience.

Everything was perfect from ordering to receiving my item.Really quick delivery I was kept up to date with everything. I’m really pleased with the service and item. I will definitely recommend them to family and friends.

January 23, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look