A thorough, unfussy, considerate experience completing an order for a piece of furniture which, to us was a lot of expense. However, it was reasonably priced, and there was no pressure sale, which we... See more
Company replied
Location
Switch locationSouth West Coast Path, Taw Wharf,Unit 2, EX31 2BN Barnstaple, GB
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See what reviewers are saying
Had bad experience with a fellow furniture store, so decided to try DFS and soon as we walked in, felt totally different. We were left to browse at our own comfort and offered a coffee whilst looking.... See more
Company replied
Kerry was exceptional she was very patient and helpful for two days she measured gave advice andxlet us have space to decide what fitted us always with a smile and making you at ease .great service ma... See more
Company replied
We found buying new sofas in DFS a very good experience. On our first visit the assistant was very helpful and gave us plenty of information. We were very impressed with range of sofas available and t... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
South West Coast Path, Taw Wharf,Unit 2, EX31 2BN, Barnstaple, United Kingdom
- 0333 999 9528
4.9
Excellent
2K reviews
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Tim thank you
Tim, gave us 5 mins to look around first then asked if we needed help. The followed us patiently answering out hundreds of questions. He was very informative and helped us to come to the correct choice of sofa. I will recommend my experience and DFS to friends and family.
June 14, 2026
Reply from DFS Furniture - Barnstaple
Hello Rob,
We are really glad to hear that our amazing store team helped you choose the right furniture for you. It is much appreciated that you took the time out to share your kind review. We hope you enjoy the furniture when it arrives in your home!
Kind regards,
Lia
DFS Customer Support
Apart from the store being extremely…
Apart from the store being extremely busy I was treated really well, the sales personnel, very polite, good personality, couldn't have had a better experience, thanks a lot...
June 13, 2026
Reply from DFS Furniture - Barnstaple
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Tim at Barnstaple branch
Tim
The salesman was very knowledgeable and very helpful in making my decision
June 13, 2026
Reply from DFS Furniture - Barnstaple
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Timm the wonderful sales assistant.
Timm was super helpful and a truly down to earth guy. Full of energy and gave the best customer service I could’ve asked for 10/10!
May 22, 2026
Reply from DFS Furniture - Barnstaple
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
great service very helpful
June 8, 2026
Reply from DFS Furniture - Barnstaple
Hello Christopher,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
DFS had very friendly and informative…
DFS had very friendly and informative staff, explaining what was involved in the purchase plan.
We experienced the sofa bed we were buying.
Recommended
June 8, 2026
Reply from DFS Furniture - Barnstaple
Hello David,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Customer service was great and Kieran…
Customer service was great and Kieran new his stuff in Barnstaple store very pleased 👍
June 8, 2026
Reply from DFS Furniture - Barnstaple
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
Reliable service from store to delivery
From purchase to delivery we were kept well informed of our orders progress, which arrived when they said it would.
May 31, 2026
Reply from DFS Furniture - Barnstaple
Hello,
Thank you for taking the time to share your feedback with us.
Kind Regards,
Holly M
DFS Customer Support
Clear explanation of product and…
Clear explanation of product and delivery we felt conversation was informative and precise
June 6, 2026
Reply from DFS Furniture - Barnstaple
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Barnstaple
Hello,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
The staff members are very helpful and…
The staff members are very helpful and help talk through each step of the process
June 4, 2026
Reply from DFS Furniture - Barnstaple
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
They were very patient understanding…
They were very patient understanding and helpful very professional and explained all paperwork
June 2, 2026
Reply from DFS Furniture - Barnstaple
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind regards,
Vanessa
DFS Customer Support
The guy was very helpful and…
The guy was very helpful and informative about the products we have purchased
May 30, 2026
Reply from DFS Furniture - Barnstaple
Hello,
Thank you for sharing your lovely review with us.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Barnstaple
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Very helpful staff
Very helpful staff. Plenty of choice. Answered all our questions and did not rush us. Explained all the optional extras. Just wish they did all their recliners with the fixed option as well.
May 31, 2026
Reply from DFS Furniture - Barnstaple
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
I knew what I wanted
I knew what I wanted. Staff were helpful but not overbearing and hanging around me.
May 18, 2026
Reply from DFS Furniture - Barnstaple
Hello Pauline,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Felt secure to buy.
I had identified in person and on-line what sofa I wanted. I came into store and was helped to secure the best package for me in a friendly, professional way by Timothy. He made me feel secure in what I was ordering, so much so that I treated myself to two cushions in the same Joules range. Thank you
May 25, 2026
Reply from DFS Furniture - Barnstaple
Hello Barbara,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Louise was absolutely fabulous
Louise was absolutely fabulous. Not pushy to make a sale at all. She was patient with us as we changed our mind a lot !. She told us how lovely it was to work with her fab colleagues and what a happy store it was. It showed in how great she was. Thank you so much. Amazing service and we've ordered a beautiful sofa.
May 24, 2026
Reply from DFS Furniture - Barnstaple
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Excellent customer service
Excellent customer service, super helpful, really easy process. Will return.
May 24, 2026
Reply from DFS Furniture - Barnstaple
Hello,
Thank you for your positive feedback.
Kind regards,
Holly M
DFS Customer Support
When we visited the store we were made…
When we visited the store we were made so welcomed by the staff especially Kerry , she gave us all the information we needed. On receiving the all the knowledge from her we then made the decision to purchase our choice of settees.
May 21, 2026
Reply from DFS Furniture - Barnstaple
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Kerry.
Kind Regards,
Jordan
DFS Customer Support
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