DFS Furniture - Barnstaple Reviews 

2,068
TrustScore 5 out of 5

4.9

South West Coast Path, Taw Wharf,Unit 2, EX31 2BN Barnstaple, GB


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See what reviewers are saying

Rated 5 out of 5 stars

A thorough, unfussy, considerate experience completing an order for a piece of furniture which, to us was a lot of expense. However, it was reasonably priced, and there was no pressure sale, which we... See more

Company replied

Rated 5 out of 5 stars

Came in to look for settee as I seen on the app. Approached by a member of staff and given good advice picked the item I was inquiring about and made the decision to buy. Then told through email when... See more

Company replied

Rated 5 out of 5 stars

Had bad experience with a fellow furniture store, so decided to try DFS and soon as we walked in, felt totally different. We were left to browse at our own comfort and offered a coffee whilst looking.... See more

Company replied

Rated 5 out of 5 stars

Kerry was exceptional she was very patient and helpful for two days she measured gave advice andxlet us have space to decide what fitted us always with a smile and making you at ease .great service ma... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • South West Coast Path, Taw Wharf,Unit 2, EX31 2BN, Barnstaple, United Kingdom

  • 0333 999 9528

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(2,068)

92,844 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Staff was great and was a very easy…

Staff was great and was a very easy efficient service

April 29, 2026
DFS Furniture - Barnstaple logo

Reply from DFS Furniture - Barnstaple

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Very helpful

Very helpful

April 28, 2026
DFS Furniture - Barnstaple logo

Reply from DFS Furniture - Barnstaple

Good Afternoon,

Great review, thanks for sharing!

Kind Regards

Jordan
DFS Customer Support

Rated 5 out of 5 stars

I was well informed at every stage

I was well informed at every stage, spent time showing me various options and showed me how easy it was to operate the bed of the sofa bed I then purchased.
However it would have been nice to have had the option of buying the foam mattress rather than the spring. Maybe DFS should consider this in the future.
Otherwise excellent service and a lovely cup of latte!

April 27, 2026
DFS Furniture - Barnstaple logo

Reply from DFS Furniture - Barnstaple

Hello,

We are happy to hear that you enjoyed your visit to the DFS store and you experienced excellent customer service. Thank you for taking the time to write us a review, it is much appreciated!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Tim at the Barnstaple DFS store was…

Tim at the Barnstaple DFS store was very helpful and informative. Checked through things extremely well .
We also met Jim who doubled checked with us that everything was correct . He also made us a coffee which was much appreciated.

April 24, 2026
DFS Furniture - Barnstaple logo

Reply from DFS Furniture - Barnstaple

Hello,

Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Great service

Great service
Tim was very helpful and not pushy at all. 10/10 👍

April 22, 2026
DFS Furniture - Barnstaple logo

Reply from DFS Furniture - Barnstaple

What an amazing review, thank you so much for taking the time to write this 😊

Kind Regards,
Vanessa
DFS Customer Support

Rated 4 out of 5 stars

Buying a sofa

The sales assistant was very helpful and explained a number of options to us in a clear and friendly way

April 23, 2026
DFS Furniture - Barnstaple logo

Reply from DFS Furniture - Barnstaple

Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Great experience

Great experience. The staff are nice and able to assist us with all queries

April 21, 2026
DFS Furniture - Barnstaple logo

Reply from DFS Furniture - Barnstaple

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

…Great service

Tim in the Barnstaple store was very helpful and thorough
Really good to see the actual sofa and sit on it, better than buying online

April 22, 2026
DFS Furniture - Barnstaple logo

Reply from DFS Furniture - Barnstaple

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Tim was amazing!

We had an amazing experience at the DFS Barnstaple Store. Tim was absolutely brilliant and helped us through the whole process. Couldn't have asked for a better experience. Tim you are a legend!
Maya & Luke

April 18, 2026
DFS Furniture - Barnstaple logo

Reply from DFS Furniture - Barnstaple

Hello,

Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Helpful staff

Visited the store to browse and found a sofa we liked. Manager was very helpful with information and allowed us to think about everything, not at all pushy. Returned to store 2 days later having decided to make a purchase, again manager very helpful, ran through everything before we committed and made the process very straightforward including applying for finance.

April 18, 2026
DFS Furniture - Barnstaple logo

Reply from DFS Furniture - Barnstaple

Good Morning,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

Pleasant buying experience

Kieran was friendly, knowledgeable and attentive throughout. Advised of all the relevant information, all our questions were answered. Appreciated not being pressured by the usual hard sell, I usually walk away at this point.
Hopefully the rest of the process goes as smooth.
Thank you Kieran.

April 18, 2026
DFS Furniture - Barnstaple logo

Reply from DFS Furniture - Barnstaple

Good Morning,

Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Kieran.

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

We dropped in for a conservatory settee…

We dropped in for a conservatory settee @ Barnstaple DFS and walked out having bought a new lounge settee instead 😂. The young last who helped us was not at all pushy but went out of her way to help, showing us various different options and talking us through every step with a relaxed and friendly style. Thank you 😊

April 11, 2026
DFS Furniture - Barnstaple logo

Reply from DFS Furniture - Barnstaple

Good Morning,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

Lovely showroom friendly staff no…

Lovely showroom friendly staff no pressure been in several times and with loads of patience from kerry we finally made a purchase

April 17, 2026
DFS Furniture - Barnstaple logo

Reply from DFS Furniture - Barnstaple

Good Morning,

Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Our assistant was very helpful would…

Our assistant was very helpful would recommend this company

April 14, 2026
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Reply from DFS Furniture - Barnstaple

Good afternoon,

Thanks for this fabulous review, we appreciate you sharing it with others!

Kind Regards

Lia
DFS Customer Support

Rated 4 out of 5 stars

They were very helpful

They were very helpful, showed us the sofa I was looking for, gave us all the information we needed about our purchase. Offered us a drink as soon as we came in. All the staff were very helpful and friendly

April 12, 2026
DFS Furniture - Barnstaple logo

Reply from DFS Furniture - Barnstaple

Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Thank you so much we have just bought a…

Thank you so much we have just bought a suite of furniture and were thrilled and we have 100% customer support staff were very helpful

April 12, 2026
DFS Furniture - Barnstaple logo

Reply from DFS Furniture - Barnstaple

Good afternoon Sue,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 4 out of 5 stars

We had a successful experience

We had a successful experience, it was fun . The staff were patient , helpful and fun.

April 12, 2026
DFS Furniture - Barnstaple logo

Reply from DFS Furniture - Barnstaple

Hello,

Thank you for sharing your kind review with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Very helpful staff,clear and helpful…

Very helpful staff,clear and helpful advice,totally stress free experience

April 11, 2026
DFS Furniture - Barnstaple logo

Reply from DFS Furniture - Barnstaple

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Jamie


Jamie, the salesman was very professional, polite and friendly; he explained everything relating to the purchase of the product and the purchasing options very clearly and in depth. The product is very good and we are extremely pleased with our purchase

April 10, 2026
DFS Furniture - Barnstaple logo

Reply from DFS Furniture - Barnstaple

What an amazing review, thank you so much for taking the time to write this 😊

Kind Regards,
Vanessa
DFS Customer Support

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