Kerry at DFS Barnstaple gave us outstanding service today. From the moment we walked in, she was friendly, knowledgeable, and genuinely focused on helping us find exactly what we needed. She guided... See more
Company replied
Location
Switch locationSouth West Coast Path, Taw Wharf,Unit 2, EX31 2BN Barnstaple, GB
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See what reviewers are saying
A thorough, unfussy, considerate experience completing an order for a piece of furniture which, to us was a lot of expense. However, it was reasonably priced, and there was no pressure sale, which we... See more
Company replied
Came in to look for settee as I seen on the app. Approached by a member of staff and given good advice picked the item I was inquiring about and made the decision to buy. Then told through email when... See more
Company replied
Had bad experience with a fellow furniture store, so decided to try DFS and soon as we walked in, felt totally different. We were left to browse at our own comfort and offered a coffee whilst looking.... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
South West Coast Path, Taw Wharf,Unit 2, EX31 2BN, Barnstaple, United Kingdom
- 0333 999 9528
4.9
Excellent
2K reviews
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Reply from DFS Furniture - Barnstaple
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Very helpful and not pushy
March 5, 2026
Reply from DFS Furniture - Barnstaple
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Lovely lady that severd us couldt do…
Lovely lady that severd us couldt do enough for us
February 21, 2026
Reply from DFS Furniture - Barnstaple
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Barnstaple
Hello, thank you for taking the time to leave a review on your positive experience with us. I am happy to hear of the excellent customer service you have received. We hope you found the perfect sofa.
Kind Regards,
Vanessa
DFS Customer Support
The staff were welcoming and…
The staff were welcoming and knowledgeable and took time to inform our purchase decision.
March 5, 2026
Reply from DFS Furniture - Barnstaple
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Lorraine A
DFS Central Customer Support
The lady in the store was incredibly…
The lady in the store was incredibly helpful and attentive. She listened to what we were looking for and her advice really helped us commit to buying our new sofas.
March 5, 2026
Reply from DFS Furniture - Barnstaple
Good Morning,
Thank you for sharing your lovely 5* review, your feedback is greatly appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Barnstaple
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
A very easy interaction
A very easy interaction, James was excellent, very friendly and professional.
March 3, 2026
Reply from DFS Furniture - Barnstaple
Good morning Peter,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Relaxed atmosphere
Relaxed atmosphere, no pushy sales people just helpful and chatty, seamless purchase.
March 2, 2026
Reply from DFS Furniture - Barnstaple
Good afternoon Chris,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Excellent service
Excellent service, with staff knowledge on hand. I didn't feel pushed to make a purchase and was left on my own free will to ask for advice. Very friendly staff and the sales lady Kerry was very helpful and talked me through each step A+
March 1, 2026
Reply from DFS Furniture - Barnstaple
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Barnstaple
Good Afternoon,
Thanks for the 5 stars It's much appreciated
Kind Regards,
Lorraine A
DFS Central Customer Support
Very easy & efficient transaction
Very easy & efficient transaction, all requirements were well explained and Kieron was very helpful in explaining it all.
February 27, 2026
Reply from DFS Furniture - Barnstaple
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
The patience of staff especially as we…
The patience of staff especially as we were quite indecisive 🙄
February 19, 2026
Reply from DFS Furniture - Barnstaple
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
A very comprehensive explanation about…
A very comprehensive explanation about the item I have bought. Friendly and helpful staff.
February 26, 2026
Reply from DFS Furniture - Barnstaple
Good Afternoon Claudine,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Barnstaple
We appreciate you taking the time to leave us this wonderful review. We are so happy to hear about your positive experience.
Kind Regards,
Vanessa
DFS Customer Support
Jamie at the Barnstaple store was very…
Jamie at the Barnstaple store was very helpful when ordering my new corner sofa. Couldn't fault his customer service.
I only gave DFS a four star because i don't believe that charging over £100 for delivery is good considering how much i have spent.
February 18, 2026
Reply from DFS Furniture - Barnstaple
We're happy to hear that you found our team member helpful when ordering your new sofa. We appreciate your feedback regarding the delivery charge. We'll consider your comments as we continuously evaluate our services. Thank you.
Kind Regards,
Vanessa
DFS Customer Support
Friendly sales staff
Friendly sales staff, offered tea and coffee only thing I would say is the air freshener very overpowering.
February 21, 2026
Reply from DFS Furniture - Barnstaple
Good morning Robert,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Lucia was fantastic
Lucia was fantastic! Very welcoming and polite, made us feel so comfortable. She explained everything in detail and made sure we went for the best options for us. Would highly recommend going to Lucia when purchasing a sofa!
February 21, 2026
Reply from DFS Furniture - Barnstaple
Good morning,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
The very helpful
The very helpful, but not pushy sales assistant. He knew all about each product that we asked about. He didn’t follow us around but was available when we needed him
February 21, 2026
Reply from DFS Furniture - Barnstaple
Good afternoon Pauline,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Lovely store
Lovely store, great layout, nice and light. Kieran was so helpful but not pushy.
February 20, 2026
Reply from DFS Furniture - Barnstaple
Good morning,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
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