Two very nice sales men who between them answered all the questions I had about the products I was interested in. I've been in and put of the store for approx 12 months trying to decide upon the r... See more
Company replied
Location
Switch locationSouth West Coast Path, Taw Wharf,Unit 2, EX31 2BN Barnstaple, GB
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Kieron is a fantastic salesperson who has great knowledge and attention to detail. He answered all our questions, was attentive and personable without being pushy. Brilliant service - and the reaso... See more
Company replied
Had bad experience with a fellow furniture store, so decided to try DFS and soon as we walked in, felt totally different. We were left to browse at our own comfort and offered a coffee whilst looking.... See more
Company replied
We went to dfs in Barnstaple and found the whole experience very relaxed. Time to look around and very helpful assistances . Very polite and conscientious
Company replied
Company details
- Furniture Store
- also in
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
South West Coast Path, Taw Wharf,Unit 2, EX31 2BN, Barnstaple, United Kingdom
- 0333 999 9528
4.9
Excellent
2K reviews
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Excellent customer service from James at the Barnstaple branch
Excellent customer service from James at the Barnstaple branch in the purchase of a new sofa and armchairs
May 4, 2026
Reply from DFS Furniture - Barnstaple
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
The staff were helpful and laid back…
The staff were helpful and laid back without being pushy which is my preferred comms during a sale. All the options were given and the order was checked with me by another colleague before going ahead to make sure of no errors
May 2, 2026
Reply from DFS Furniture - Barnstaple
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Polite and professional staff
Polite and professional staff, helpful and knowledgable which made experience fun and interesting to get the sofa we really wanted.
May 3, 2026
Reply from DFS Furniture - Barnstaple
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Much more choice than I expected
Much more choice than I expected. Very reasonably priced, Louise made the process simple and enjoyable.
April 30, 2026
Reply from DFS Furniture - Barnstaple
Good afternoon Hannah,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Staff members really approachable…
Staff members really approachable helpful and full of knowledge made a great shopping experience
May 1, 2026
Reply from DFS Furniture - Barnstaple
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Staff was great and was a very easy…
Staff was great and was a very easy efficient service
April 29, 2026
Reply from DFS Furniture - Barnstaple
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Barnstaple
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
I was well informed at every stage
I was well informed at every stage, spent time showing me various options and showed me how easy it was to operate the bed of the sofa bed I then purchased.
However it would have been nice to have had the option of buying the foam mattress rather than the spring. Maybe DFS should consider this in the future.
Otherwise excellent service and a lovely cup of latte!
April 27, 2026
Reply from DFS Furniture - Barnstaple
Hello,
We are happy to hear that you enjoyed your visit to the DFS store and you experienced excellent customer service. Thank you for taking the time to write us a review, it is much appreciated!
Kind regards
Holly M
DFS Customer Support
Tim at the Barnstaple DFS store was…
Tim at the Barnstaple DFS store was very helpful and informative. Checked through things extremely well .
We also met Jim who doubled checked with us that everything was correct . He also made us a coffee which was much appreciated.
April 24, 2026
Reply from DFS Furniture - Barnstaple
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Very helpful and explained everything…
Very helpful and explained everything we needed to know
April 25, 2026
Reply from DFS Furniture - Barnstaple
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Barnstaple
What an amazing review, thank you so much for taking the time to write this 😊
Kind Regards,
Vanessa
DFS Customer Support
Buying a sofa
The sales assistant was very helpful and explained a number of options to us in a clear and friendly way
April 23, 2026
Reply from DFS Furniture - Barnstaple
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
Great experience
Great experience. The staff are nice and able to assist us with all queries
April 21, 2026
Reply from DFS Furniture - Barnstaple
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
…Great service
Tim in the Barnstaple store was very helpful and thorough
Really good to see the actual sofa and sit on it, better than buying online
April 22, 2026
Reply from DFS Furniture - Barnstaple
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Tim was amazing!
We had an amazing experience at the DFS Barnstaple Store. Tim was absolutely brilliant and helped us through the whole process. Couldn't have asked for a better experience. Tim you are a legend!
Maya & Luke
April 18, 2026
Reply from DFS Furniture - Barnstaple
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Helpful staff
Visited the store to browse and found a sofa we liked. Manager was very helpful with information and allowed us to think about everything, not at all pushy. Returned to store 2 days later having decided to make a purchase, again manager very helpful, ran through everything before we committed and made the process very straightforward including applying for finance.
April 18, 2026
Reply from DFS Furniture - Barnstaple
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Pleasant buying experience
Kieran was friendly, knowledgeable and attentive throughout. Advised of all the relevant information, all our questions were answered. Appreciated not being pressured by the usual hard sell, I usually walk away at this point.
Hopefully the rest of the process goes as smooth.
Thank you Kieran.
April 18, 2026
Reply from DFS Furniture - Barnstaple
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Kieran.
Kind Regards,
Jordan
DFS Customer Support
We dropped in for a conservatory settee…
We dropped in for a conservatory settee @ Barnstaple DFS and walked out having bought a new lounge settee instead 😂. The young last who helped us was not at all pushy but went out of her way to help, showing us various different options and talking us through every step with a relaxed and friendly style. Thank you 😊
April 11, 2026
Reply from DFS Furniture - Barnstaple
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Lovely showroom friendly staff no…
Lovely showroom friendly staff no pressure been in several times and with loads of patience from kerry we finally made a purchase
April 17, 2026
Reply from DFS Furniture - Barnstaple
Good Morning,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
Our assistant was very helpful would…
Our assistant was very helpful would recommend this company
April 14, 2026
Reply from DFS Furniture - Barnstaple
Good afternoon,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
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