DFS Furniture - Belfast Reviews 

10,063
TrustScore 5 out of 5

4.9

49 Boucher Road, BT12 6HR Belfast, GB


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Rated 5 out of 5 stars

I had a great experience at DFS boucher road today thanks to David. He was incredibly helpful from start to finish, making the whole process of choosing and ordering my sofa quick, easy, and stress-... See more

Company replied

Rated 5 out of 5 stars

Great experience in-store with Thomas at Belfast DFS. Very informative and give us so many options for our measurements we had given him. Sofa purchased and can’t wait for it to arrive.

Company replied

Rated 5 out of 5 stars

Was in the DFS shop on Boucher Road & seen a settee we loved. I seen 1 of your workers called Robin & asked for assistance. He was very helpful & friendly & was able to answer all my questions & we... See more

Company replied

Rated 5 out of 5 stars

We had a fantastic experience at DFS, and a special shout-out has to go to Robin in the Boucher Road store. From the moment we arrived, Robin made us feel completely comfortable and never put us... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

10K reviews

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4.9

All reviews

(10,063)

101,849 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

It was really great, Robin was fantastic and honest about our options with the space we have and what was important to us.

June 16, 2026
DFS Furniture - Belfast logo

Reply from DFS Furniture - Belfast

Thanks for this fabulous review. We appreciate you sharing it with others!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Pleasant & very helpful lady

Pleasant & very helpful lady, who couldn’t do enough for us

June 19, 2026
DFS Furniture - Belfast logo

Reply from DFS Furniture - Belfast

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Excellent customer service

Ciara was very helpful and friendly great asset to DFS

June 19, 2026
DFS Furniture - Belfast logo

Reply from DFS Furniture - Belfast

Thanks for this fabulous review. We appreciate you sharing it with others!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Ciara is a valuable asset to your team

Ciara was so informative and made picking a new sofa a very easy task

June 19, 2026
DFS Furniture - Belfast logo

Reply from DFS Furniture - Belfast

Hello,

Thank you for your positive feedback.

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Very straightforward transaction

Very straightforward transaction, staff excellent, very knowledgeable, professional but relaxed and easy to talk to.

June 19, 2026
DFS Furniture - Belfast logo

Reply from DFS Furniture - Belfast

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine A DFS Customer Support

Rated 5 out of 5 stars

Excellent

Great customer service from salesman Sean

June 18, 2026
DFS Furniture - Belfast logo

Reply from DFS Furniture - Belfast

Good Afternoon,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Thomas was very helpful and explained…

Thomas was very helpful and explained everything to our satisfaction.

June 18, 2026
DFS Furniture - Belfast logo

Reply from DFS Furniture - Belfast

Thanks for this fabulous review. We appreciate you sharing it with others!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Amazing Experience with Conor at Boucher Road

I dealt with Conor in the Belfast Boucher Road store this week. He is friendly and professional. He took time to explain my options and look at other variations of what I wanted. He is highly knowledgeable and answered all my questions. He explained in detail how to look after my sofa and what to expect from now until my sofa is delivered. Conor is a bright, polite, young man who is an assest not only to the store but to DFS as a firm. Highly recommend speaking to him when you go to the store.

June 16, 2026
DFS Furniture - Belfast logo

Reply from DFS Furniture - Belfast

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Trevor

Sofia made you feel so relaxed and welcome and at no time hassle us. We made a purchase and would certainly tell friends that a visit to DFS is worth the trip. Trevor and Carol.

June 17, 2026
DFS Furniture - Belfast logo

Reply from DFS Furniture - Belfast

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Friendly staff

Friendly staff, great customer service, no sales pressure and plenty of options available.

June 17, 2026
DFS Furniture - Belfast logo

Reply from DFS Furniture - Belfast

Hello,

Thank you for sharing your kind review with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Great experience.

We had a great experience at DFS today. The sales assistant was so professional. Very helpful explained everything to us. Gave us the best advice and was very friendly.

June 16, 2026
DFS Furniture - Belfast logo

Reply from DFS Furniture - Belfast

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine A DFS Customer Support

Rated 5 out of 5 stars

I've forgotten the guys name that we…

I've forgotten the guys name that we placed the order with but he was very patient and knowledgeable about all our queries. Did not feel hurried in to making a decision on our purchase. Would highly recommend DFS as this is the second time buying sofas from your company.

June 14, 2026
DFS Furniture - Belfast logo

Reply from DFS Furniture - Belfast

Thanks for this fabulous review. We appreciate you sharing it with others!

Kind Regards
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

From start to finish, a great experience!

From start to finish, it was a great experience. Sean helped keep me well informed in the whole process especially regarding the aftercare which I was keen to know about. He was an absolute gentleman!

June 16, 2026
DFS Furniture - Belfast logo

Reply from DFS Furniture - Belfast

Thanks for this fabulous review. We appreciate you sharing it with others!

Kind Regards
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Sean was great

Sean was great, very knowledgeable and helpful

June 16, 2026
DFS Furniture - Belfast logo

Reply from DFS Furniture - Belfast

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

David &Maria

Was met by a lovely guy called Robin.He sorted everything out for us with no hassle or pressure. We'll impressed with his service very helpful.

June 16, 2026
DFS Furniture - Belfast logo

Reply from DFS Furniture - Belfast

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Great service

Great service as usual, everytime we are treated with respect and nothing was forced upon us Sean was amazing with a restless 7 year old and made her comfortable while we looked at different options

June 16, 2026
DFS Furniture - Belfast logo

Reply from DFS Furniture - Belfast

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Super service

The Girl who help me was so kind I’m disabled and she was super helpful thank u

June 16, 2026
DFS Furniture - Belfast logo

Reply from DFS Furniture - Belfast

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Robin was very helpful explaining…

Robin was very helpful explaining everything to us

June 16, 2026
DFS Furniture - Belfast logo

Reply from DFS Furniture - Belfast

Good Afternoon,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Robin Great Customer Service

Robin was a gentleman and helped me every step of the way picking my perfect sofa. Couldn’t have had a more positive experience. Thank you Robin you legend.

June 16, 2026
DFS Furniture - Belfast logo

Reply from DFS Furniture - Belfast

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine A DFS Customer Support

Rated 5 out of 5 stars

I bought two sofas on line

I bought two sofas on line . I presumed the sofas to be keather as i had put in leather sofas . I went after ordering to look at the colour much to my vomplete shock they were not leather sofas . Spoke to the girl in store Kiera i think her name was she was so so hlelpful nothing was a bother . She sent an email to head office explaining the miatake and to cancel order . I then rang myself when i came out as i was just concerened about getting order cancelles as soon as possible . I spoke to a lovely young guy also so so helpful . He said he would send further email and said they would contact me within 72 hours . I rang again monday morning before 72 hours was up as i was just fretting about the whole issue . Got spwaking to another lovely guy who put me through to cancelations . Stewart handeles the cancelation ans aaid a colleague Liam was due to call me that afternoon but i had beat the callback . Best experience i have had with a company . I have bought off them before but never had any issue as everything had gone smoothly . Will definitley recomend them to friends and family . Thank you for great servicce

June 12, 2026
DFS Furniture - Belfast logo

Reply from DFS Furniture - Belfast

Good Afternoon,

Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!

Kind Regards,

Lorraine A
DFS Central Customer Support

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