We were served by Imran, lovely young man, very polite and friendly, gave us loads of options to choose which helped me to make my mind up with ease, he even stayed back because we were feeding our ba... See more
Company replied
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Let us have a look around without any pressure then offered us a nice hot drink as the salesman could see we had maybe settled with the one we were sitting on and he asked if we needed assistance. Yo... See more
Company replied
Great experience excellent staff Staff is very friendly served by staff member named Jimmy & Imran both are Very friendly I will give them 10********** No complaints very happy. Definitely go back... See more
Company replied
Great service today at the Camp hill Middleway store Birmingham- I didn’t get the guys name sadly but excellent service Not pushy for sale but helpful and answered all our questions brilliantly... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
John Kempe Way, B12 0HU, Birmingham, United Kingdom
- 0333 999 9782
4.9
Excellent
5K reviews
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Bally from the Birmingham store
Bally from the Birmingham store was very helpful, knowledgeable and informative. He gave use enough space to comfortably explore the store and try the range, but was always on hand in case we had questions. Very happy with the service and looking forward to receiving our sofa.
May 23, 2026
Reply from DFS Furniture - Birmingham
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Birmingham
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Very helpful staff member jimmy
Jimmy made us feel at ease and. Made the process of choosing a new sofa simple and easy telling is exactly what to expect and delt with us satisfactorily
May 23, 2026
Reply from DFS Furniture - Birmingham
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Very helpful
Very helpful, no pressure selling and very pleased with the whole experience
May 22, 2026
Reply from DFS Furniture - Birmingham
Hello,
Thank you for your positive feedback.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Birmingham
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Birmingham
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Very helpful and knowledgeable
Very helpful and knowledgeable. Listened to my needs and gave me very good advice.
May 21, 2026
Reply from DFS Furniture - Birmingham
Hello Shiraz,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Friendly atmosphere and left us too…
Friendly atmosphere and left us too look by ourselves but was around if needed
May 20, 2026
Reply from DFS Furniture - Birmingham
Hello Thomas,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Birmingham
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Thank you for the service
Thank you for the service. Friendly and helpful team. Imran was very helpful in helping us to decide on the sofas and giving us the necessary information about the sofas.
May 20, 2026
Reply from DFS Furniture - Birmingham
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
The staff who dealt with us was…
The staff who dealt with us was extremely professional and well spoken, his Name was Imran. We was very happy with the service he gave.
May 20, 2026
Reply from DFS Furniture - Birmingham
Hello Mahnaz,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Birmingham
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Only went to have a look in the…
Only went to have a look in the clearence section, and saw something i liked, Imran served me, great service real asset to your company, even helped me load it in the car
May 20, 2026
Reply from DFS Furniture - Birmingham
Good afternoon Liam,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
The lady who served us was great
The lady who served us was great. Really helpful, knowledgeable and friendly.
May 10, 2026
Reply from DFS Furniture - Birmingham
Good morning Mrs Cunnachie,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Assistant couldn't have been more…
Assistant couldn't have been more helpful & friendly, purchasing a new sofa was a breeze, ready to answer any questions put to him, can't fault it.
May 19, 2026
Reply from DFS Furniture - Birmingham
Good morning Carol,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Excellent Experience at DFS Birmingham!
Excellent Experience at DFS Birmingham!
I recently visited the DFS Birmingham and picked up some new home furniture, and I couldn't be happier with both the products and the service. The staff were really helpful and knowledgeable – they took the time to show me different options and helped me find the perfect sofas and ergonomic teble setup that suited my room and budget
May 18, 2026
Reply from DFS Furniture - Birmingham
Good morning Mohammad,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Birmingham
Good morning Tashan,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Customer Service was great
Customer Service was great. Everyone was very friendly and helpful.
May 17, 2026
Reply from DFS Furniture - Birmingham
Good Afternoon,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Birmingham
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Birmingham
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
anessa
DFS Customer Support
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