couldn't ask for better customer service. staff were very helpful, gave us time without pressure, anything we were thinking of they knew the answer straight away.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The young lady who helped us was fantastic. She was helpful, knowledgeable about the product and genuinely seemed more interested in us getting the right product than just making a sale
Company replied
Went into store on Sunday, Dean was very helpful, he asked questions and guided me on where to look for what I needed. He allowed time for me to browse. As soon as I had a question he answered with co... See more
Company replied
Smooth conversation information shared and questions asked . This was my third visit into store in 2 weeks before purchasing . Everything was done easily and comfortably.
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Mill Close, Scawby Road, DN20 9JH, Brigg, United Kingdom
- 0333 999 9731
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The salesman Dean gave great product…
The salesman Dean gave great product knowledge in a comfortable way and respectfully answered any questions we had
April 17, 2026
Reply from DFS Furniture - Brigg
Good Morning,
Thank you for your feedback. We are happy to hear that you had a great experience placing your order with Dean.
Kind Regards,
Jordan
DFS Customer Support
Shockingly poor customer service for a…
Shockingly poor customer service for a missing couch.
Order placed in store on the 31st December with delivery confirmed by end of February. Call to request delivery finally received mid March, however, only one couch delivered. Nearly a month later and still no second couch. Weeks of chasing, being given new delivery dates and yet the couch is still not here. Finally today we understand that until the order is cancelled and reissued the system has a “ghost” order and we will be stuck in this loop. So I now have to wait another 9 weeks for delivery .The best compensation that can be offered is £180 or I cancel the entire order and am left with nothing. I feel forced to take the entirely inadequate compensation and wait another 9 weeks hoping my couch arrives. I am flabbergasted.
April 16, 2026
Unprompted review
Reply from DFS Furniture - Brigg
We are truly sorry to hear about the concerns you have raised regarding your recent experience. After carefully reviewing your order, we can confirm that the Store Manager has been in touch with the order holder and that a resolution has been agreed upon. If you feel that your issue has not been fully resolved or if you require any further assistance, please don’t hesitate to get in touch with us on 0333 99 99 777. Our team is always here to listen and help in any way we can to ensure your satisfaction.
Kind Regards,
Vanessa
DFS Customer Support
Very pleasent Lady it was a really good…
Very pleasent Lady it was a really good experience.
April 15, 2026
Reply from DFS Furniture - Brigg
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Went to your Brigg store this morning
Went to your Brigg store this morning. Had a good walk around the store no pressure selling. I felt very relaxed picked a sofa which I liked. Dean the salesman was very professional and friendly All in all a great experience
April 14, 2026
Reply from DFS Furniture - Brigg
Good afternoon Nicholas,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Dean.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Brigg
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Very easy excellent staff
April 12, 2026
Reply from DFS Furniture - Brigg
Hello,
Thank you for your lovely feedback.
Kind Regards,
Holly M
DFS Customer Support
Very helpful member of staff.
April 12, 2026
Reply from DFS Furniture - Brigg
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
We love DFS for quality
We love DFS for quality
We bought our last sofa there and had a great experience.
We did buy again but we found the staff to be distracted and quite rude when asked questions about their product.
Not very friendly to say the least.
April 4, 2026
Reply from DFS Furniture - Brigg
Good morning,
We are very sorry to hear about the concerns you have raised. This is disappointing and not the level of service we expect to provide to any of our customers.
We appreciate your feedback and will share it with the relevant management team.
Kind Regards,
Vanessa
DFS Customer Support
Great service overall
Plenty of good car parking.
Staff were welcoming but not pushy.
Attractive store displays and effective layout.
When help was required staff members were helpful, efficient and informative.
March 30, 2026
Reply from DFS Furniture - Brigg
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
No problem with purchase
No problem with purchase, salesman very friendly and helpful.
March 31, 2026
Reply from DFS Furniture - Brigg
Good Afternoon,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Lorraine A
DFS Central Customer Support
Comfortable and friendly
Comfortable and friendly. Advice on hand when required and good choice of items.
April 6, 2026
Reply from DFS Furniture - Brigg
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Lorraine A
DFS Central Customer Support
Dean Parker made our experience really…
Dean Parker made our experience really good he was so thorough totally recommend him
April 6, 2026
Reply from DFS Furniture - Brigg
Good morning Mr & Mrs Buxton,
We really appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Lia
DFS Customer Support
Lovely custom service from Carole
Lovely custom service from Carole, so helpful and friendly
April 4, 2026
Reply from DFS Furniture - Brigg
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
DFS Buying sofa Great service with a smile
Great service with a smile no pushy sales lovley salesmen couldn’t do enough for us
April 3, 2026
Reply from DFS Furniture - Brigg
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Lorraine A
DFS Central Customer Support
From the moment we walked in we was…
From the moment we walked in we was made to feel welcome. Great customer service and display. Walked with a new sofa and smiles on our faces
April 1, 2026
Reply from DFS Furniture - Brigg
Good afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Fantastic experience
Fantastic experience regarding dealings in the past with a different company. Nothing was to much trouble everything was explained with our purchase from Barry at brigg store. We never felt obligated to buy no pressure very happy and professional. Also the item we purchased came down the next day 300 in there sale and they price matched it and honoured us the difference
March 24, 2026
Reply from DFS Furniture - Brigg
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Barry met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Over many years I have bought lounge…
Over many years I have bought lounge furniture from from dfs and their attitude has never changed, they leave you in peace to look around ( no pushy sales talk) so when you need a sales person just look stick your hand in the air and wave at them and they will come to you and answer any questions you have.
Oh yes and the quality of the furniture is very good. MB.
March 23, 2026
Reply from DFS Furniture - Brigg
Good morning Molly,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Great service with attention to detail…
Great service with attention to detail regarding the suite we choose today.
The showroom is very well set out and very clean.
March 29, 2026
Reply from DFS Furniture - Brigg
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Well maintained shop with a good range…
Well maintained shop with a good range of options
No pressure on entry and left to browse
Open to questions when needed and explanation very good
March 29, 2026
Reply from DFS Furniture - Brigg
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Caroline was excellent thank you
Caroline was excellent thank you. Very friendly and professional. Everything was fully explained and confirmed with us.
March 28, 2026
Reply from DFS Furniture - Brigg
Good morning Ray,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.