couldn't ask for better customer service. staff were very helpful, gave us time without pressure, anything we were thinking of they knew the answer straight away.
Company replied
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See what reviewers are saying
The staff who help me in your store where absolutely lovely very helpful not too pushy ,the salesman gave me really good advice ,I feel confident I've bought the right things.thank you
Company replied
The young lady who helped us was fantastic. She was helpful, knowledgeable about the product and genuinely seemed more interested in us getting the right product than just making a sale
Company replied
Went into store on Sunday, Dean was very helpful, he asked questions and guided me on where to look for what I needed. He allowed time for me to browse. As soon as I had a question he answered with co... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Mill Close, Scawby Road, DN20 9JH, Brigg, United Kingdom
- 0333 999 9731
4.9
Excellent
3K reviews
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Caroline was excellent thank you
Caroline was excellent thank you. Very friendly and professional. Everything was fully explained and confirmed with us.
March 28, 2026
Reply from DFS Furniture - Brigg
Good morning Ray,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Very helpful n polite friendly service.
Very helpful n polite friendly service.
Everything explained in detail.a good experience.
March 26, 2026
Reply from DFS Furniture - Brigg
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
DFS Brilliant from picking the sofas to…
DFS Brilliant from picking the sofas to having deluvered. Got to say the 2 delievery lads were perfect and such good attiutdes
March 24, 2026
Unprompted review
Reply from DFS Furniture - Brigg
Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!
Kind Regards,
Vanessa
DFS Customer Support
An exceptional experience at DFS Brigg
We were going to order online but instead decided that it would be better to talk to an expert face to face. We knew what we wanted but it's always more personal if you have someone who knows what they are doing to talk to. We found just that person at DFS in Brigg. The showroom was only a 35 minutes drive away and we were greeted with quite a few very cheery "good mornings" as we entered which was nice. We spoke with one of the sales team (Colin) who was so helpful in getting our requirements right, there was no "pushy" sales patter it was all "take your time" and "are you sure" all in all a very welcomed and pleasant experience.
Our order complete Colin explained what the process was up to and including delivery. Then a second member of staff came and double checked our order with us before we went ahead and paid (we were offered the 0% interest free option but we decided against it). The cherry on the cake was on top of the savings in the current sale Colin also made us aware of a further discount on the DFS spend and save offer which gave us a further £200 saving, Happy days!
What an experience from start to finish 10/10 DFS and especially Colin a true top bloke
March 24, 2026
Reply from DFS Furniture - Brigg
Hi there, thank you for taking the time to leave a 5-star review!😊
Kind Regards,
Vanessa
DFS Customer Support
Purchase of a suite and coffee table with no pressure at all…
We made 3 visits to the store and saw Dean on every visit
Dean made us very welcome and had alot off time for us as customers
He is very through about his job and explained everything from start to finish
Would recommend this service to others
March 23, 2026
Reply from DFS Furniture - Brigg
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Brigg
Hi there, it’s great to hear you would recommend us after your recent visit to DFS. We hope you found the perfect sofa!
Kind Regards,
Vanessa
DFS Customer Support
We had a lovely experience in store…
We had a lovely experience in store with the lady who sold our sofa to us. This is for our first home and her patience was really appreciated, we had to change our minds and start again due to our original choice not fitting. The lady was understanding and made us feel comfortable when we were stressed, we accidentally made her go over her work hours, however not once did we feel rushed. She happily stayed to make sure we were happy with our purchase.
March 21, 2026
Reply from DFS Furniture - Brigg
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Brigg
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Most helpful and easy experience I’ve…
Most helpful and easy experience I’ve had visiting dfs and choose perfect sofa thanks guys 5* service
March 21, 2026
Reply from DFS Furniture - Brigg
Hello,
Thank you for sharing your kind feedback with us.
Kind regards,
Holly M
DFS Customer Support
Dean is fantastic- DFS Brigg
No pushy salesman but helpful and informative when asked for help.
March 15, 2026
Reply from DFS Furniture - Brigg
Good Morning,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Lorraine A
DFS Central Customer Support
Great advice
Great advice. Sales assistant was very helpful. Not pushy, left us to decide and get on with it, then supported us with answers to questions when needed.
March 15, 2026
Reply from DFS Furniture - Brigg
Good morning,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Dean was very informative and answered…
Dean was very informative and answered all my questions 10 out of 10
March 15, 2026
Reply from DFS Furniture - Brigg
Good morning Paul,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Good selection.
I enjoyed our visit today, a great choice of seating and friendly, knowledgeable staff.
March 14, 2026
Reply from DFS Furniture - Brigg
Good Morning Roger,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Brigg
Good Morning Andrea,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Went in to look at a sofa with my…
Went in to look at a sofa with my grandma. Dean was very clear when giving all the details my grandma needed to hear. As she has to wear hearing aids. He gave her time to process what was being said to her and time to reply. Gave all the details that was needed clearly. Very helpful and understanding.
March 11, 2026
Reply from DFS Furniture - Brigg
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Amazing experience
Amazing experience, everything done quickly and efficiently ensuring we was happy with everything along the way. Can’t wait to receive my sofa now !
March 3, 2026
Reply from DFS Furniture - Brigg
Hi there, thank you very much for your review. We're pleased that you are happy with the service at DFS. Have a great day 😊
Kind Regards,
Vanessa
DFS Customer Support
Excellent customer service
Excellent customer service - I was very pleased that the sales agent explained to us about the different types of leather
March 8, 2026
Reply from DFS Furniture - Brigg
Good afternoon Helen,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Brigg
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Straight forward customer service
Really great customer service from Andy at the Brigg store
No pushy hard sell , just a relaxed atmosphere sitting on the sofa we have chosen , like having at chat at a friend’s house , everything explained in plain English , a real pleasure to of shooed there
February 9, 2026
Reply from DFS Furniture - Brigg
Hello, thank you for taking the time to leave a review on your positive experience with us. I am happy to hear of the excellent customer service you have received. We hope you found the perfect sofa.
Kind Regards,
Vanessa
DFS Customer Support
Quick and easy to order
March 6, 2026
Reply from DFS Furniture - Brigg
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
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