couldn't ask for better customer service. staff were very helpful, gave us time without pressure, anything we were thinking of they knew the answer straight away.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The staff who help me in your store where absolutely lovely very helpful not too pushy ,the salesman gave me really good advice ,I feel confident I've bought the right things.thank you
Company replied
Relaxing experience in a spotless showroom. Meg was a very knowlegeable, friendly sales person & not pushy at all. Nothing was too much trouble.
Company replied
The young lady who helped us was fantastic. She was helpful, knowledgeable about the product and genuinely seemed more interested in us getting the right product than just making a sale
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Mill Close, Scawby Road, DN20 9JH, Brigg, United Kingdom
- 0333 999 9731
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Straight forward customer service
Really great customer service from Andy at the Brigg store
No pushy hard sell , just a relaxed atmosphere sitting on the sofa we have chosen , like having at chat at a friend’s house , everything explained in plain English , a real pleasure to of shooed there
February 9, 2026
Reply from DFS Furniture - Brigg
Hello, thank you for taking the time to leave a review on your positive experience with us. I am happy to hear of the excellent customer service you have received. We hope you found the perfect sofa.
Kind Regards,
Vanessa
DFS Customer Support
Quick and easy to order
March 6, 2026
Reply from DFS Furniture - Brigg
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
excellent informative service in brigg…
excellent informative service in brigg store today.Not pushy just helpful and ordered our new sofa.
March 6, 2026
Reply from DFS Furniture - Brigg
Hello,
Thank you for sharing your kind feedback with us.
Kind regards,
Holly M
DFS Customer Support
Shopping for new sofa
Was able to browse at my leisure begore making a decidion. Staff ectremely helpful and pleasant.
March 4, 2026
Reply from DFS Furniture - Brigg
Good afternoon Dorothy,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Everything from start to finish was…
Everything from start to finish was Fantastic.The salesman ,Colin, was brilliant.He was very professional , a credit to the store .
March 3, 2026
Reply from DFS Furniture - Brigg
Good afternoon Debra,
Thanks for your lovely feedback, we’re glad to hear Colin met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Brigg
Good morning Mandy,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
Reply from DFS Furniture - Brigg
Good morning Catherine,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Reply from DFS Furniture - Brigg
Good morning Lilyan,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
DFS Brigg
We visited the store in Brigg, the layout was was easy to find what we were looking for. A member of staff approached us and was very knowledgeable without being pushy.
March 3, 2026
Reply from DFS Furniture - Brigg
Good Afternoon,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Jordan
DFS Customer Support
Great experience
Big Dean was extremely helpful and not pushy at all. He was friendly, knowledgeable and answered all of my questions (I had lots of them). Great experience.
March 1, 2026
Reply from DFS Furniture - Brigg
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Lorraine A
DFS Central Customer Support
We were left alone to browse until we…
We were left alone to browse until we needed assistance. The salesman was very personable & knowledgeable and efficient.
March 1, 2026
Reply from DFS Furniture - Brigg
Hello,
Thank you for sharing your lovely review with us.
Kind Regards,
Holly M
DFS Customer Support
Friendly and helpful.
Friendly and helpful. Would recommend. Have used before and have come back for another sofa years later so that says it all.
March 1, 2026
Reply from DFS Furniture - Brigg
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Lorraine A
DFS Central Customer Support
Great service through out ,nice and…
Great service through out ,nice and friendly,very knowledgeable great quality and product at good price
February 27, 2026
Reply from DFS Furniture - Brigg
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Lorraine A
DFS Central Customer Support
Excellent service
Excellent service, no pushy sales pitch, Dean listened to what we wanted and advised, very helpful, cant wait for my new sofa to arrive.
February 26, 2026
Reply from DFS Furniture - Brigg
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Brigg
Thank you for your review.
We’re pleased to hear you found our staff friendly and enjoyed our wide choice of furniture. Your feedback is greatly appreciated, and we hope you love your new pieces!
Kind regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Brigg
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Brigg
Good morning Valdas,
Lovely review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Brigg
Good morning Geraldine,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Professional and friendly salesman helped us to buy the sofa of our dreams.
We were greeted by a friendly and knowledgeable salesman who answered all of our questions and guided us through the process of buying our sofa and chair. We are so glad we went to the shop instead of just buying it online as the salesman had us sit in the actual chairs and we realised then that the first choice we had in mind would not have been suitable for our comfort needs. We feel very happy that the sofa and chair we ended up buying definitely is the right choice and the protection plan gives us peace of mind because we are the kind of people that would spill a curry.
February 24, 2026
Reply from DFS Furniture - Brigg
Good Afternoon Sharon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Love my bed
Love my bed
Purchased the Wisteria bed in green
Unfortunately couldnt see it in the flesh as I live near to the Brigg store, assistant checked and found noone stocked it in store. Great to place a deposit, and delivery was within a week. Super sturdy bed, super king, with a curve.
January 17, 2026
Reply from DFS Furniture - Brigg
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.