The sales assistant David, was so very helpful, made the experience great .. hence bought two sofa's and coffee table. Friendly could;nt do enough to help and even stayed on later . thank you
Company replied
Location
Switch locationDering Road, Cardiff Gate Retail Park, Pontprennau, CF23 8NL Cardiff, GB
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See what reviewers are saying
Zeena was an absolute star. Such a pleasure to do business with. She explained everything and even entertained my husbands haggling and silly humour. Everything went smoothly and we got exactly what w... See more
Company replied
I looked on line picked the sofa I wanted. when we got there a lady called Rose asked what we were looking for i showed the one we liked. Rose then talked me through everything we needed to know and w... See more
Company replied
I was served by a very friendly salesman who advised me after my sale that he had only been with DFS for 3 months. He had lots of knowledge with the furniture I chose and was very patient and helpf... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Dering Road, Cardiff Gate Retail Park, Pontprennau, CF23 8NL, Cardiff, United Kingdom
- 0333 999 9766
4.8
Excellent
4K reviews
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very helpful and pleasant young lady
very helpful and pleasant young lady, Rose, made us welcome and seemed to have knowledge of all products, was not pushy at all. If the rest of our experience with DFS is as good we will be very pleased.
January 23, 2026
Reply from DFS Furniture - Cardiff
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Cardiff
Hello,
Thank you for your great feedback.
Kind Regards,
Holly M
DFS Customer Support
Helpful and knowledgeable young man ……
Helpful and knowledgeable young man … not pushy let us spend time looking at furniture, then came to offer advice on quality and financial options available. Store Cardiff at Leckwith
January 20, 2026
Reply from DFS Furniture - Cardiff
We're glad you enjoyed your experience at our Cardiff store. It's great to hear that the team member was helpful and knowledgeable, providing advice on quality and financial options without being pushy. Thanks for your feedback.
Kind Regards,
Vanessa
DFS Customer Support
Our sales person Sameera was excellent to deal with
Our sales person Sameera was friendly and easy to talk to. Very knowledgeable about the products on sale, helpful and patient. She made the whole experience easy and enjoyable, thank you
January 17, 2026
Reply from DFS Furniture - Cardiff
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Sameera.
Kind Regards,
Jordan
DFS Customer Support
We were welcomed in warmly
We were welcomed in warmly, and received amazing customer service, thank you ❤️🍀
January 16, 2026
Reply from DFS Furniture - Cardiff
Good morning Mena,
Amazing review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
From the moment we walked through the…
From the moment we walked through the doors, help was available. We knew what we wanted but had questions which where answered fully.
We wher e not rushed and we where given plenty of time to review option .
January 14, 2026
Reply from DFS Furniture - Cardiff
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Mike at DFS Leckwith Rd
Mike at DFS Leckwith Rd, Cardiff was so patient and customer friendly . Nothing was too much trouble for him. He was amazing.
January 14, 2026
Reply from DFS Furniture - Cardiff
We appreciate you taking the time to share your experience. We're happy to hear that our team member was patient and helpful. Thank you for your feedback.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Cardiff
We are so happy we could assist you in finding the perfect companion! Thank you for your kind words; we appreciate your feedback.
Kind Regards,
Vanessa
DFS Customer Support
Excellent customer service from Zeena
Had a really good experience with Zeena she was very friendly and provided exceptional customer service and are happy with our purchase. I had a bit of a funny turn, feeling faint whilst in the store and Zeena was amazing. She is a credit to your company.
January 14, 2026
Reply from DFS Furniture - Cardiff
We appreciate you taking the time to leave your review. We're happy to hear that you had a really good experience and are pleased with your purchase. We value your feedback!
Kind Regards,
Vanessa
DFS Customer Support
Best sofa shop about!
I've always bought my sofa from DFS I've always had good experience with friendly sales staff! , and the store is always well presented, was a gutted that store in Cardiff was temporarily closed and I had to travel further to next nearest one, however it didn't stop me from purchasing another sofa and coffee table. , best shop for buying sofas going in my opinion and quick at delivering.
January 7, 2026
Reply from DFS Furniture - Cardiff
We appreciate your continued loyalty and are happy to hear about your positive experiences with our sales team. We're glad that you found what you were looking for, despite the temporary closure. Thank you for the 5-star review!
Kind Regards,
Vanessa
DFS Customer Support
Zeena
When at the Leckwith store yesterday, the sales assistant, Zeena, was very helpful, knowledgeable and friendly and nothing was too much trouble for her. Zeena is an asset to your company and if all sales assistance were as friendly and helpful as her, there would be more positive shopping experiences all around.
January 13, 2026
Reply from DFS Furniture - Cardiff
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Lorraine A
DFS Central Customer Support
We had a fantastic experience with…10/10
We had a fantastic experience with staff member ROSE at leckwith Cardiff store not rushed and explained everything very clearly we took her advise and waiting for our lovely sofas thank you ...
January 12, 2026
Reply from DFS Furniture - Cardiff
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Cardiff
We appreciate you taking the time to share your positive experience with our team's helpful and polite service!
Kind Regards,
Vanessa
DFS Customer Support
Rose the lady who helped us was great
Rose the lady who helped us was great , she was engaging a lot with our three year old who we had with us - gave us some great advice on the sofa we liked and we decided to buy it there and then - a pleasant experience
January 11, 2026
Reply from DFS Furniture - Cardiff
Hello,
Thank you for your kind review. We are so happy that you enjoyed your experience with Rose in store. We hope you love your furniture when it arrives in your home.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Cardiff
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Came in looking for a new sofa with a…
Came in looking for a new sofa with a few ideas we had already seen. Allison assisted us with our choices until we decided on the right one.
January 10, 2026
Reply from DFS Furniture - Cardiff
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
The lady who sold us our furniture was…
The lady who sold us our furniture was lovely, very friendly, and make us feel at ease, explained everything throughly. And made our experience pleasurable.
January 3, 2026
Reply from DFS Furniture - Cardiff
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
It was good
Good range in well presented wharehouse. Excellent staff interactions form a very helpful lady
January 4, 2026
Reply from DFS Furniture - Cardiff
Hello,
Thank you for sharing your positive feedback with us.
Kind regards,
Holly M
DFS Customer Support
Great shopping experience
Great selection of furniture so we were able to find exactly what we wanted. Happily left to wander the showroom ( I hate pushy sales people) until we found what we wanted and then helped by the lovely Rose to finalise our purchase.
January 9, 2026
Reply from DFS Furniture - Cardiff
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Fantastic service from the Cardiff…
Fantastic service from the Cardiff branch very helpful no pressure Sena credit to your store
January 9, 2026
Reply from DFS Furniture - Cardiff
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
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