We were very impressed and grateful for the help and advice provided by our salesman (sorry I forgot his name, but he'd just been off for 3 months for a knee operation). He was knowledgeable and profe... See more
Company replied
Location
Switch locationDale Road South, Warney Brook Furniture Centre, DE4 2ET Darley Dale, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We were greeted on entering the building and then left the look around. We were asked if we needed any help, after replying that we were just looking again left to look around at our leisure. After... See more
Company replied
Good choice of furniture which made it hard to decide on one but Lee patiently explained all features and we are confident we've got the one we wanted. Not at all 'pushy' as we feared from experience... See more
Company replied
April was our salesperson today. She introduced herself to us, gave us advice on what we told her we were looking for and left us to browse. We went to find her once we had chosen. She was helpful... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Dale Road South, Warney Brook Furniture Centre, DE4 2ET, Darley Dale, United Kingdom
- 0333 999 9738
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick Seamless Purchase
Once we had selected our purchase preferences we were then assisted by the DFS salesperson, who was very helpful. We answered all of our questions and proceeded our order, very efficiently, without fuss, fully explaining all aspects of our purchase and our credit agreement.
August 2, 2026
Reply from DFS Furniture - Darley Dale
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Lots of choices
Lots of choices. Staff very friendly. Big sell for me was allowing dogs in your premises
August 2, 2026
Reply from DFS Furniture - Darley Dale
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Quick & Simple.
Gary was really knowledgeable and helpful. He explained everything & placing our order was quick & simple.
August 2, 2026
Reply from DFS Furniture - Darley Dale
Good Morning,
We are really happy that Gary met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Staff very helpful
Staff very helpful, the service very good and the customer service was 100%
August 1, 2026
Reply from DFS Furniture - Darley Dale
Good Morning,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Darley Dale
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Great shopping experience
Great choice of furniture. No harassment from staff and no pressure. Took our time and looked at sofas again and again that we liked until we chose the one. Staff very helpful and answered our questions when we were ready.
July 30, 2026
Reply from DFS Furniture - Darley Dale
Good Afternoon,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
A good experience
Met at the door and shown directly to the type of product we were interested in.
The products were well demonstrated and alternatives were considered.
We were given time to reflect and an opportunity to view other display items.
On making a decision to buy we were given all relevant information.
The salesman was helpful with clear details and explanations.
As it was a hot day, drinks and a cooling fan were supplied.
July 29, 2026
Reply from DFS Furniture - Darley Dale
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Excellent and efficient service
Excellent and efficient service, thankyou. The showroom was excellent for choice and the staff perfect.
July 29, 2026
Reply from DFS Furniture - Darley Dale
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Buying a new sofa
We were met, told about special offers and left to wander at peace to look at all the sofas..when we were ready Gary was very helpful, talking us through all the options available, offering us everything but not being pushy with anything
July 29, 2026
Reply from DFS Furniture - Darley Dale
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
We explained what we were looking for…
We explained what we were looking for and we were guided through the sofas that would be suitable for us. Once we had chosen (I think the sales man was called Steve) he offered us a drink and then talked us through caring for the sofas and how to use the cleaning products. He gave us the costs and timelines and talked us through the delivery and how they unpacked everything. All in all a brilliant experience. Cant wait to receive our sofas.
July 29, 2026
Reply from DFS Furniture - Darley Dale
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Excellent service. Very friendly and knowledgeable staff
Very friendly and knowledgeable staff. Good selection of mattresses and able to try.
July 29, 2026
Reply from DFS Furniture - Darley Dale
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Darley Dale
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Darley Dale
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Fantastic Quality
Fantastic Quality
Fantastic range
Fantastic service
Always buy from DFS they last for years
July 27, 2026
Reply from DFS Furniture - Darley Dale
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
I went into store 3 times on the same…
I went into store 3 times on the same day before making my decision. All staff I encountered were extremely helpful and didn’t put me under any pressure to purchase and have time to consider everything first
July 26, 2026
Reply from DFS Furniture - Darley Dale
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
A straight forward process
No complications or issues, just a straight forward transaction as required.
July 26, 2026
Reply from DFS Furniture - Darley Dale
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Informative and helpful.
July 25, 2026
Reply from DFS Furniture - Darley Dale
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
We were made to feel very welcome
We were made to feel very welcome, Lee was very friendly and his customer service was excellent, a very pleasant experience
July 17, 2026
Reply from DFS Furniture - Darley Dale
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Great experience at DFS
Great experience at DFS. Gary was very helpful, attentive and patient with us.
July 23, 2026
Reply from DFS Furniture - Darley Dale
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Highly recommended shopping experience…
The sales lady who dealt with us at Darly Dale was very welcoming and professional. She spent time with us explaining everything. She was a lovely person. We even got a coffee as we relaxed in the type of recliners we purchased.Thank you
July 22, 2026
Reply from DFS Furniture - Darley Dale
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.