We were very impressed and grateful for the help and advice provided by our salesman (sorry I forgot his name, but he'd just been off for 3 months for a knee operation). He was knowledgeable and profe... See more
Company replied
Location
Switch locationDale Road South, Warney Brook Furniture Centre, DE4 2ET Darley Dale, GB
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See what reviewers are saying
Good choice of furniture which made it hard to decide on one but Lee patiently explained all features and we are confident we've got the one we wanted. Not at all 'pushy' as we feared from experience... See more
Company replied
We were greeted on entering the building and then left the look around. We were asked if we needed any help, after replying that we were just looking again left to look around at our leisure. After... See more
Company replied
April was our salesperson today. She introduced herself to us, gave us advice on what we told her we were looking for and left us to browse. We went to find her once we had chosen. She was helpful... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Dale Road South, Warney Brook Furniture Centre, DE4 2ET, Darley Dale, United Kingdom
- 0333 999 9738
4.9
Excellent
4K reviews
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We were made to feel very welcome
We were made to feel very welcome, Lee was very friendly and his customer service was excellent, a very pleasant experience
July 17, 2026
Reply from DFS Furniture - Darley Dale
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Great experience at DFS
Great experience at DFS. Gary was very helpful, attentive and patient with us.
July 23, 2026
Reply from DFS Furniture - Darley Dale
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Highly recommended shopping experience…
The sales lady who dealt with us at Darly Dale was very welcoming and professional. She spent time with us explaining everything. She was a lovely person. We even got a coffee as we relaxed in the type of recliners we purchased.Thank you
July 22, 2026
Reply from DFS Furniture - Darley Dale
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
New Sofa time.
Today we have been to DFS at Darley Dale where we was welcomed in by the lovely Gary, he asked us what we would like to see and led us through the Sofa department, he helped us find the correct Sofa that we loved and made us a coffee whilst telling us all about th care plan and options we could have, all in all we had a great experience and Gary was very helpful, we are looking forward to our new Sofa arriving.
July 22, 2026
Reply from DFS Furniture - Darley Dale
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Lovely friendly chap not pushy but…
Lovely friendly chap not pushy but helpful and knew his stuff !!!
Rang us at home to go through everything
July 21, 2026
Reply from DFS Furniture - Darley Dale
Hello Lynn,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Brilliant customer service
April was very informative with fantastic customer service told us everything we needed to know. Looking forward to our new sofas coming,Thank you.
July 21, 2026
Reply from DFS Furniture - Darley Dale
Hello Linda,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Everything ran smoothly,the assistant…
Everything ran smoothly,the assistant was very helpful and professional with all her information.Only disappointing factor was whenI was told what the delivery charge would be !!!!! 🙁
July 13, 2026
Reply from DFS Furniture - Darley Dale
Hello,
Thank you for taking the time to leave us your review, we do appreciate all feedback and we are so sorry to hear you feel this way regarding the delivery charge.
Our delivery charge is the same in-store, online and over the phone. Your delivery will be assembled in a room of your choice by professionals and the packaging of your furniture is then disposed of in a sustainable and responsible way.
Kind regards,
Lia
DFS Customer Support
I had an excellent experience
I had an excellent experience. The service was outstanding from start to finish, and Steve was professional, friendly, and genuinely helpful. He made me feel welcome, answered all my questions patiently, and ensured everything was handled efficiently. His attention to detail and commitment to providing great customer care really stood out. I would highly recommend him to anyone looking for a reliable and high-quality service. Thank you for such a positive experience!
July 20, 2026
Reply from DFS Furniture - Darley Dale
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Thank you to Alan for his customer…
Thank you to Alan for his customer service and offering his advice on the range of furniture available for contrast with our existing dining suite
July 19, 2026
Reply from DFS Furniture - Darley Dale
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Darley Dale
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Gary was really helpful and explained…
Gary was really helpful and explained everything we needed. He was knowledgeable and took care of everything we asked for. Fantastic
July 18, 2026
Reply from DFS Furniture - Darley Dale
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Fantastic experience from start to…
Fantastic experience from start to finish. We got exactly the sofa we wanted, and the attention to detail from the staff was excellent. The colleagues were friendly, knowledgeable, and made the whole process easy. We're really pleased with our purchase and would highly recommend them.
July 18, 2026
Reply from DFS Furniture - Darley Dale
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
We had Lee as our assistant and he was…
We had Lee as our assistant and he was so good he explained everything , he was lovely. What we liked most was we weren’t followed round and pestered, it was a good experience and one we would recommend.
July 17, 2026
Reply from DFS Furniture - Darley Dale
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Great customer service….very welcoming…
Great customer service….very welcoming and helpful especially to our almost eight year old Grandson
July 16, 2026
Reply from DFS Furniture - Darley Dale
Hello,
Thank you for sharing your kind feedback with us.
Kind regards
Holly M
DFS Customer Support
Outstanding customer service.
Great choice of furniture. Pleasant setting to walk round. Was greeted in arrival then left to my own devices after being told where things were to be found. Don’t get pestered but staff were never far away. Young man who eventually dealt with me went out of his way to show me what I wanted and let me test out certain features. Very knowledgeable. Excellent customer service.
July 16, 2026
Reply from DFS Furniture - Darley Dale
Hello Pat,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
This is the second time we have bought…
This is the second time we have bought from DFS and the staff are amazing so helpful couldn’t fault them.
July 15, 2026
Reply from DFS Furniture - Darley Dale
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Gary was very helpful and took time to…
Gary was very helpful and took time to listen and help
July 15, 2026
Reply from DFS Furniture - Darley Dale
Hello,
Thank you for your lovely review.
Kind Regards,
Holly M
DFS Customer Support
We have bought several sofas from DFS…
We have bought several sofas from DFS over the years. Our much loved sofa in our conservatory is starting to show signs of age - so we needed a new one. Yesterday we found one we liked. April did a good job supporting us.
July 14, 2026
Reply from DFS Furniture - Darley Dale
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Friendly staff
Friendly staff, we were able to order the chairs we wanted without any issue.
July 13, 2026
Reply from DFS Furniture - Darley Dale
Hello,
Thank you for your kind feedback.
Kind regards,
Holly M
DFS Customer Support
Great service from Steve at the Darley…
Great service from Steve at the Darley Dale store. Very helpful and thorough.
July 11, 2026
Reply from DFS Furniture - Darley Dale
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
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