We were very impressed and grateful for the help and advice provided by our salesman (sorry I forgot his name, but he'd just been off for 3 months for a knee operation). He was knowledgeable and profe... See more
Company replied
Location
Switch locationDale Road South, Warney Brook Furniture Centre, DE4 2ET Darley Dale, GB
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See what reviewers are saying
Good choice of furniture which made it hard to decide on one but Lee patiently explained all features and we are confident we've got the one we wanted. Not at all 'pushy' as we feared from experience... See more
Company replied
We were greeted on entering the building and then left the look around. We were asked if we needed any help, after replying that we were just looking again left to look around at our leisure. After... See more
Company replied
April was our salesperson today. She introduced herself to us, gave us advice on what we told her we were looking for and left us to browse. We went to find her once we had chosen. She was helpful... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Dale Road South, Warney Brook Furniture Centre, DE4 2ET, Darley Dale, United Kingdom
- 0333 999 9738
4.9
Excellent
4K reviews
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Pleasant atmosphere
Pleasant atmosphere, courteous treatment, not rushed, everything explained. no pressure.Sales staff efficient , took there time , excellent service
June 26, 2026
Reply from DFS Furniture - Darley Dale
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
DARLEY DALE DFS VISIT ON 23rd JUNE 2026
We were seen to by an asian lady called PRASANTHI who could not have been more helpful. We were allowed to explore the shop with no interruptions and when we did order the lady was very thorough and extremely helpful indeed with no attempt at 'hard selling'
10/10 for PRASANTHI 🙂
June 23, 2026
Reply from DFS Furniture - Darley Dale
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Prasanthi.
Kind Regards,
Jordan
DFS Customer Support
Had no problems staff great did not get…
Had no problems staff great did not get pestered
June 24, 2026
Reply from DFS Furniture - Darley Dale
Hello Peter,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Lovely friendly staff
June 24, 2026
Reply from DFS Furniture - Darley Dale
Hello Donna,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
The lady was very knowledgable about…
The lady was very knowledgable about her products and was very helpful, polite and patient.
And she smelt lovely. :)
June 23, 2026
Reply from DFS Furniture - Darley Dale
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
the two man crew showed professionalism…
the two man crew showed professionalism courtesy and above all respect.
June 16, 2026
Reply from DFS Furniture - Darley Dale
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Staff very helpful polite and gave you…
Staff very helpful polite and gave you all the information asked about
June 23, 2026
Reply from DFS Furniture - Darley Dale
Hello,
Thank you for your lovely review.
Kind regards,
Holly M
DFS Customer Support
Friendly welcome but no pressure
Friendly welcome but no pressure. We found exactly what we were looking for and got all the information we required from the salesman Steve. He gave us plenty of time to think things over and answered all questions we had .
June 14, 2026
Reply from DFS Furniture - Darley Dale
Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!
Kind Regards,
Vanessa
DFS Customer Support
Clear concise explanation of all…
Clear concise explanation of all details.
No 'hard-sell' but there to help when required.
June 21, 2026
Reply from DFS Furniture - Darley Dale
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
All the staff in the branch was helpful…
All the staff in the branch was helpful the lady that finalised our sale couldn’t have been any more helpful
June 21, 2026
Reply from DFS Furniture - Darley Dale
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Had a lovely Man called Gary who helped…
Had a lovely Man called Gary who helped me find a sofa ,even though it was not my first choice it's a better one for me. I would recommend anyone who is getting a new sofa ask for Gary in the Darly Dale store.
June 18, 2026
Reply from DFS Furniture - Darley Dale
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Excellent customer service
Gary was both knowledgeable, helpful and patient , nothing too much trouble and no hard sell.
June 18, 2026
Reply from DFS Furniture - Darley Dale
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Kind Regards,
Vanessa
DFS Customer Support
Gary made my DFS purchase that bit…
Gary made my DFS purchase that bit easier, felt not pushy at all and good conversation about the product
Cant wait for the suite to be delivered
Thanks
June 17, 2026
Reply from DFS Furniture - Darley Dale
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
We were well attended to by a young man…
We were well attended to by a young man who clearly knew about the products. He encored us to explore the best products for our specific requirements based on facts, personal experience together with this and specifics of the items we were interested in we were able to make a confident choice
June 16, 2026
Reply from DFS Furniture - Darley Dale
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards
Vanessa
DFS Customer Support
Salesman very pushy trying to get us to…
Salesman very pushy trying to get us to buy dearer option than we wanted never stopped talking we were there far longer than we should have been would avoid him if we were to buy from them again he also told us what to put in feedback form to make him look good
June 9, 2026
Reply from DFS Furniture - Darley Dale
We are very sorry to hear about your experience with a pushy sales advisor, as this is not the level of service we aim to provide. We have passed your feedback on to the store, and they will contact you directly to discuss this further. We sincerely apologise for any inconvenience this may have caused.
Kind Regards,
Vanessa
DFS Customer Support
The member of staff was polite
The member of staff was polite, friendly and very informative but not pushy. He explained each step in detail and asked if we were happy with everything.
Customer service was excellent.
June 16, 2026
Reply from DFS Furniture - Darley Dale
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Salesperson was very efficient
Salesperson was very efficient, explained everything in detail whilst being friendly but not pushing products. Took time to understand and meet our requirements.
June 16, 2026
Reply from DFS Furniture - Darley Dale
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Steve was very helpful
June 13, 2026
Reply from DFS Furniture - Darley Dale
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Darley Dale
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Great experience
We were given time to look and when we asked any questions April was confident with her explanation and in-depth with her product knowledge. April is a credit to your business.
June 11, 2026
Reply from DFS Furniture - Darley Dale
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
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