Member of staff Nikki couldn't of been more helpful. Told her what we were looking for and showed us around explaining about beds and mattresses. Purchased a bed and mattress and paperwork done within... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had a great experience at DFs. I went in with my measurements, got exactly what I was looking for, and within a short time I had purchased my new couch. I can’t wait for it to arrive! The staff w... See more
Company replied
We had a couple of what we thought were awkward questions to ask as we needed a specific shape and size of sofa. We approached Scott who was absolutely fantastic. He sorted out our queries with ease,... See more
Company replied
Hazel was brilliant from start to finish. She was very knowledgeable, kept me well informed throughout, and was polite, friendly, and professional. Hazel answered all of my questions clearly and made... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
London Road, Furniture Park, G32 8NS, Glasgow, United Kingdom
- 0333 999 9812
4.9
Excellent
13K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nicola was very accommodating and made…
Nicola was very accommodating and made everything easy, from helping us choose the right sofa to explaining the finance options. She was friendly, knowledgeable, and made the whole process smooth and stress-free. Excellent customer service throughout.
July 26, 2026
Reply from DFS Furniture - Glasgow
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Glasgow
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Very friendly and informative who knew…
Very friendly and informative who knew what they were talking about
July 26, 2026
Reply from DFS Furniture - Glasgow
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Excellent customer service
The member of staff was extremely helpful. Deeps listened to the needs of my dad and pointed us in the right direction of a few sofas and talked us through various options. No pressure. Offered us a brew too. Left us to talk over the options before sorting out the final purchase.
July 26, 2026
Reply from DFS Furniture - Glasgow
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Jamie was very honest and helpful
July 26, 2026
Reply from DFS Furniture - Glasgow
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Glasgow
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Reply from DFS Furniture - Glasgow
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Hazel was friendly ad very efficient
Hazel was friendly ad very efficient. Would definitely shop here again.
July 25, 2026
Reply from DFS Furniture - Glasgow
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Lee was brilliant from start to finish
Lee was brilliant from start to finish. He was friendly, genuine, and very knowledgeable, taking the time to explain everything clearly without any pressure. We had some great conversations, and his honest advice made choosing our sofa so much easier. Excellent service!
July 25, 2026
Reply from DFS Furniture - Glasgow
Good Morning,
Thank you for taking the time to leave us a 5* review. We’re happy that Lee met your expectations in store and that you had a lovely experience when placing the order. We appreciate you sharing the review with others.
Kind Regards,
Jordan
DFS Customer Support
The sales girl was so helpful and had…
The sales girl was so helpful and had all the information and more that was required, really friendly and professional
July 25, 2026
Reply from DFS Furniture - Glasgow
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Great store staff
Great store staff, Nicola was very helpful and knowledgable. Made the decision and purchase very easy.
July 25, 2026
Reply from DFS Furniture - Glasgow
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Glasgow
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Asked for what we looking for and had a…
Walked in, spoke to Nicky, asked for what we were looking for, and had a new suite within the hour. Fantastic service.
July 25, 2026
Reply from DFS Furniture - Glasgow
Good Morning,
We are really happy that Nicky met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Fantastic customer service from…
Fantastic customer service from Gurpreet.
He was patient and knowledgeable.
Thank you very much.
July 25, 2026
Reply from DFS Furniture - Glasgow
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Glasgow
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
We were assisted by a very kind and smiling person.
We were assisted by a very professional, kind and smiling person. She explained to us the fabrics and sizes and confirmed with us a couple of times our order. She very quickly understood our needs.
July 25, 2026
Reply from DFS Furniture - Glasgow
Good Afternoon,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
First class friendly attitude of staff
July 24, 2026
Reply from DFS Furniture - Glasgow
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Jamie was very helpful and sorted the…
Jamie was very helpful and sorted the matters we where looking for
July 24, 2026
Reply from DFS Furniture - Glasgow
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Dolly our sales lady was so helpful &…
Dolly our sales lady was so helpful & extremely courteous
July 17, 2026
Reply from DFS Furniture - Glasgow
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Nikki who showed us our sofa was so…
Nikki who showed us our sofa was so lovely listened to what we were looking for and helped us get our sofa no problems at all very polite and welcoming .
July 23, 2026
Reply from DFS Furniture - Glasgow
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.