Adam made us feel welcome, chatted with us to make sure our purchase was right for us, explained everything clearly and answered all our questions, showing he had an in-depth knowledge of the produ... See more
Company replied
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Becca was very helpful and informative.She offered me coffee and explained everything clearly. Her help was much appreciated and made making the right choice of sofa for my room much easier. Thank you... See more
Company replied
Couldn't have had a more pleasant experience. Hope was very helpful and gave us space to make our decision and answered all our questions with patience.
Company replied
I bought the Joules Patterdale 3 seater and cuddler through Adam at the Haverfordwest branch. Both Adam and the branch manager and other colleagues in store at the time were very friendly, polite an... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Fishguard Road, SA61 2AT, Haverfordwest, United Kingdom
- 0333 999 9523
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Claire Shirt from DHS Haverfordwest was…
Claire Shirt from DHS Haverfordwest was very kind and social with My purchase very pleased with what I chose cannot wait now for the delivery
May 12, 2026
Reply from DFS Furniture - Haverfordwest
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Great service
Kim was very helpful, not at all pushy, and very well informed. She sent us an email with a link so we could decide st home, which we did, and purchase was very straightforward using the link.
May 12, 2026
Reply from DFS Furniture - Haverfordwest
Good morning Claire,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Kim.
Kind regards,
Lia
DFS Customer Support
Both staff we dealt withy were friendly…
Both staff we dealt withy were friendly and helpful.
May 12, 2026
Reply from DFS Furniture - Haverfordwest
Good morning,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Great customer service
Great customer service, explained everything thoroughly, Becca was great.
May 11, 2026
Reply from DFS Furniture - Haverfordwest
Hello,
Thank you for sharing your kind feedback with us.
Kind regards,
Holly M
DFS Customer Support
Excellent Customer Service
Excellent customer service especially from Stephen. Explained everything thoroughly and was extremely helpful. Thank you very much!
May 10, 2026
Reply from DFS Furniture - Haverfordwest
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Good store experience
Lovely chat to Hope in Haverfordwest store, she was very helpful and gave me lots of good recommendations etc.
I have now purchased a sofa and matching footstool, looking forward to when it comes!
May 9, 2026
Reply from DFS Furniture - Haverfordwest
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Had a really nice experience with Adam…
Had a really nice experience with Adam talked us through everything a credit to the company
May 9, 2026
Reply from DFS Furniture - Haverfordwest
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Stephen made this experience very easy…
Stephen made this experience very easy as he was not pushy he listened to us and gave us help and advice.We were shown around the store in Haverfordwest and as we were looking for a recliner sofa and chair.
There was a great selection and we were encouraged to sit on them and use the electric recliners.
We were offered a drink which was a great gesture.
Stephen was very friendly and helpful and
Knowledgeable.We purchased a 3 seater and a 2 seater sofa which is so comfortable.
Everything was explained thoroughly and we are very impressed with the professional service we received.
Thank you
May 8, 2026
Reply from DFS Furniture - Haverfordwest
Good Morning,
Thank you so much for your kind review, we’re happy to hear you had a lovely experience when visiting our store and received refreshments. We look forward to welcoming you again next time!
Kind Regards,
Lorraine A
DFS Central Customer Support
Kerry in the Haverfordwest branch was…
Kerry in the Haverfordwest branch was extremely helpful without being pushy. She was very knowledgeable and gave us plenty of time to make up our minds as to which sofa and chairs would best suit us.
May 7, 2026
Reply from DFS Furniture - Haverfordwest
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Kerry.
Kind Regards,
Jordan
DFS Customer Support
Adam was extremely patient with us when…
Adam was extremely patient with us when helping us find the right sofa! We were extremely happy with the service from all the staff, we can’t thank everyone enough and we cannot wait for our new sofa!!
April 29, 2026
Reply from DFS Furniture - Haverfordwest
Good morning Lilly & Caleb,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Stephen Mabe provided excellent…
Stephen Mabe provided excellent customer service. He was friendly and informative , always ready to assist without being pushy and overbearing
May 2, 2026
Reply from DFS Furniture - Haverfordwest
Good afternoon Sue,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Haverfordwest
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Vanessa
DFS Customer Support
all the staff were so friendly and…
all the staff were so friendly and accommodating, especially Adam.
we walked in to only have a look and ended up leaving with the purchase of a sofa. such a friendly and warm environment and wouldnt want to go through this purchase with anyone else.
April 29, 2026
Reply from DFS Furniture - Haverfordwest
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Very friendly and helpful to amount of…
Very friendly and helpful to amount of questions asked didn't phase him . Thank you .
April 29, 2026
Reply from DFS Furniture - Haverfordwest
Good afternoon Joan,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Great customer service couldn’t help us…
Great customer service couldn’t help us enough
April 27, 2026
Reply from DFS Furniture - Haverfordwest
Good morning Gary,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Excellent choice and service
There was a good range of sofas, the first I visited the store, the staff member introduced themself, they were not intrusive and allowed me time to look around and they answered the questions I had at that time
When I returned to look at my chosen sofa I had the same level of service, all my questions were answered and they double checked my measurements and the ordering and payment process was seamless and double checked
April 21, 2026
Reply from DFS Furniture - Haverfordwest
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
The staff at dfs haverfordwest were very helpful and pleasant.
The staff at haverfordwest dfs were very polite and helpful.
April 19, 2026
Reply from DFS Furniture - Haverfordwest
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Really helpful salesman
Really helpful salesman. Was very patient, not pushy & helped us choose the sofa that suited our needs.
April 18, 2026
Reply from DFS Furniture - Haverfordwest
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Amazing personal service at store.
The personal service we received at the store.
Jess, the salesperson, was lovely and went out of her way to make sure we were happy at every stage.
April 17, 2026
Reply from DFS Furniture - Haverfordwest
Good Afternoon,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Jess.
Kind Regards,
Jordan
DFS Customer Support
Friendly knowledgeable staff,no…
Friendly knowledgeable staff,no pressure sales and good variety if choice
April 16, 2026
Reply from DFS Furniture - Haverfordwest
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
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